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Frequently mentioned in reviews: hotel (48) stay (37) staff (36) room (36) pool (24) nice (21) good (20) service (18) great (15) Avista (15)
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  • 5/5 Shane H. 4 years ago on Google
    Fantastic staff and amazing facilities. The hotel is separated from the madness of Patong but the free shuttles make it easy to get to and from the town. Our room was comfortable and clean. Be aware that because the hotel is a collection of buildings constructed into a hillside, there are a lot of steps to negotiate. Although if necessary, golf carts are available and can navigate to most rooms. An additional word of recommendation for the Aqua Spa, it's great!
    2 people found this review helpful 👍

  • 5/5 Rawang M. 3 years ago on Google
    Came here a few years ago and would love to go back there soon. The staff were friendly and the place was gorgeous. All amenities are well kept and the golf cart ride to your room was fun. Pool is very nice and overall a relaxing resort. Only complaint was that the bathroom did not have a lock. But other than that everything was great !
    1 person found this review helpful 👍

  • 5/5 nikhil i. 2 years ago on Google
    Rooms are clean and big.And one of the swimming pool is awesome.Food is also amazing
    1 person found this review helpful 👍

  • 4/5 Vas B. 5 years ago on Google
    Great hotel, really enjoyed our stay here. Extremely clean room, shower and facilities. Bed was awesome, wanted to take it home so comfortable. Good shower pressure and very hot water. Pool front room was the best, so private. Can easily sneak in for a night swim. Their 3 pools are beautiful with their in seating pool bars, but not many sun chairs, Guests are like seagulls on a chip. Plenty of guests seem to get up early and try reserving sun chairs, but easy fix by throwing their towel in the pool hahaha. Awesome location in the hills its like a jungle, just up the hill away from the hustle of patong Free Shuttle service is so good also. Gym is good for a holiday workout, not many weights but enough to maintain fitness. Staff treat you like a king and queen. Bit pricy, but worth the luxury and the pease and quiet. Really enjoyed our stay here
    1 person found this review helpful 👍

  • 5/5 Johann H. 1 year ago on Google
    Beautiful resort located on a mountainside, a short drive from the main tourist area at Patong. We enjoyed a five night stay at this resort in a Pool View room, taking in the peace and tranquility of the mountains and the beautiful resort facilities. Hands down the best thing about this property is the people. The staff at the hotel could not have done more to make us feel comfortable and appreciated during our stay, getting to know our interests and plans over the course of the visit. Big thanks and appreciation in particular to Mathieu & Nisha for your genuine hospitality and the fantastic local recommendations, May and Bella for always being so accommodating and of course chef M at the Vista Restaurant for making the effort to remember our breakfast orders, which was such a nice touch. We’ve stayed at many five star hotels and at Avista Hideaway, the staff really make the difference between a pleasant stay and an unforgettable stay. Hope we have a chance to stay here again in the future.
    1 person found this review helpful 👍

  • 5/5 Miguel M. 1 year ago on Google
    I’m writing this review on my last night here. Let me start by saying this is the our first time visiting Phuket and Thailand in general. We saw Avista Hideaway and read the reviews which cannot be more accurate. Even though the hotel reopened just over a months ago due to the pandemic, everything seemed as if it hadn’t. All, and I mean all, the staff are absolutely the best and nicest I have ever experienced anywhere. They make you feel welcomed. As far as location in my opinion is the best. Far enough from Patong where it’s relaxing, but close enough to take a 10 minute ride into town. If you want to venture on your own you can rent a scooter from a business in front of the hotel. If I return to Phuket would definitely stay here again.
    1 person found this review helpful 👍

  • 5/5 mustafa �. 1 year ago on Google
    İt’s design was like a tai temple. We spend almost everyday in the sea or near the sea. This hotel is in the forest. Hotel personnel made feel like home. I had two requests. They raced each other to make them happen. Rooms are very comfortable. There are 3 pools. There is a free shuttle to patong every hour. Me and my wife we loved it. I highly recommend this hotel.
    1 person found this review helpful 👍

  • 5/5 Ross B. 3 months ago on Google New
    Overall this is a very nice hotel, and the staff are helpful and very friendly. We ran into an issue with our room, Matt the manager was great and looked after us and put everything right. The pools are nice, area alway clean and good facilities. The only negative I would warn people of is there is a lot of steps to use, and the estate is very big. They do offer golf carts to shuttle you to help with this. The only other thing that would have new nice, was more shuttle bus times into town, and return trips too. Taxis aren’t pricy so not a major issue, just would be a nice touch. Food is very good, and something for everyone
    1 person found this review helpful 👍

  • 5/5 Shuchita V. 9 months ago on Google
    Beautiful location and amenities in this resort. The Infinity pool has breathtaking views. Food served at all it’s restaurants is amazing. They have a Kids center which was a hit with our family. Overall service was quick and pleasant. Very happy with our stay.
    1 person found this review helpful 👍

  • 5/5 Weng Hau H. 9 months ago on Google
    I stayed here for 4D3N and the hotel itself is beautiful. It's location is not too far away from Patong town/beach and with the daily free shuttle it's actually not a problem even if the hotel is on the hill. Got upgraded to an executive room during check in and the room itself is big and the bed is comfortable. No problem having a good night sleep throughout my stay. Breakfast is not bad with lotsa variety for bread and pastries. The only cons is the room keeping could be improved better. The balcony of the room next to me is filled with rubbish and leftover food and drinks. It was there during the 1st day of my stay till I checked out and it's still totally not touched and cleaned... It's actually an eyesore and I did not even bother to sit and enjoy at the very spacious and good view balcony due to that... Other than the room keeping part my stay at the hotel is actually good and comfortable.
    1 person found this review helpful 👍

  • 5/5 Parth G. 9 months ago on Google
    We stayed here for three nights and I must say we had a wonderful time. The hotel is fantastic and great value for money. The entire staff is extremely kind and helpful and at your service. Special shout-out to Mr. Jagdish aka Jag for being such an amazing host. Looking forward to visiting once again.
    1 person found this review helpful 👍

  • 5/5 Shannon 9 months ago on Google
    Had a great stay at this resort. Hotel was clean and provided great service throughout. All staff were really good - from reception to bellboys to pool staff. Hotel pools were nice with beautiful views everywhere. Really liked the privacy and exclusiveness of the resort. Only thing to note is having to grab/cab out every time but that’s what you get for the quietness of the resort. But it was still easy to still order food in. Rooms and pool were all clean. Really want to commend the level of service provided. Would definitely stay here again for a relaxing holiday.

  • 3/5 Zoom Z. 4 months ago on Google
    I have mixed reviews. At first glance this looks like an amazing 5 star. However, time has not been kind to the resort. It seems there isn't enough staff to maintain the grounds. Our jacuzzi didn't work, our laundry got lost, our room service never delivered and our room was dirty. Not dirty as in trash on the floor, but dirty as in they haven't dusted in the hard to reach places. The food was decent and the pools and views were really nice. Ww enjoyed the size of our room and most of the staff was very nice. It just didn't feel like a 5 star. Compared to our other stays in Thailand (at 5 star hotels) this was our least favorite. If it were just a 3 star or 4 star then I would have no problem with my previous complaints. But when you stay at a 5 star there are certain expectations and this fell short.

  • 5/5 Nauman 9 months ago on Google
    Amazing stay at Avista Hideaway! Everybody that we came across was so nice and friendly to us. We came as a family vacation and had a room with the nice view of swimming pool. Our children love the kids club and we were lucky to see the fire show during the sunset hours it was magical. Food is delicious, we eat there most nights and try all 3 restaurants. Thumps up to the Chefs 👍 Anything you could need they will provide or try to find suggestions for you if they don't have it. 7/11 just near by very convenient if you need anything. I would come back and recommend to all my friends and family. This place was the most memorable stay on our Thailand trip. ❤️

  • 5/5 Ki Yuen C. 9 months ago on Google
    It was a great experience for me and my girlfriend, we had a unforgettable trip in Avista Hideaway Phuket Patong. The staff here is fantastic, we felt so welcomed and they take good care of us, this is what you will expect in such a high class hotel!! Ever food from the hotel is good. Starting with breakfast to dinner, from the gym to the pool, even the 24hrs in room dining, there's nothing to complain. They are all delicious. I'm very happy to have my vacation here, I feel so relax and chill, this is the villa that everyone should come!!

  • 5/5 Chetan G. 9 months ago on Google
    Our stay at Avista was amazing. We were greeted by friendly staff and very happy with the quality of our room. Rooms are well kept, spacious and in a fantastic location. The customer service at vista was outstanding and specially thanks to Mr.Abhi for good guidance

  • 5/5 Mushtaq A. 9 months ago on Google
    We thoroughly enjoyed our stay at Avista Hideaway Phuket. I had a special request to arrange a surprise for my partner and the hotel were fantastic in helping me - particularly Anisha, Golf and Pang. The hotel is superb and deceptively large. People who have difficulty walking may have difficulty getting around the hotel grounds, although there is a golf-cart service. The food and drinks services were great and the staff were always friendly and ready to help. There are various activities at the hotel (e.g. fire show) and additional services (e.g. spa, massage, etc). The hotel is close to the hustle and bustle of central Patong but is hidden away enough for peace, quiet, rest and relaxation.

  • 5/5 Harry A. 3 months ago on Google New
    My stay at Avista Hideaway Phuket Patong - MGallery was beyond wonderful. Nestled in a serene setting, the hotel provided a peaceful retreat from the city's hustle. From the moment I stepped in, the staff's warm welcome made me feel right at home. Mr. Matthieu and his team were incredibly accommodating, not only providing excellent service but also going the extra mile by recommending fantastic dining spots that catered to my dietary needs as a Muslim. Their thoughtful consideration made my experience truly special. The hotel's excellent facilities were complemented by this outstanding service. Thank you for an unforgettable stay—I eagerly anticipate my next visit!

  • 5/5 Sara H. 3 months ago on Google New
    My husband and I visited Phuket for 10 days and we have tried 2 other hotels and we can truly say that Avista was the best. We regret not spending more time in Avista. When you arrive, you get greeted by very friendly staff (in our case it was Emmi), speaks English well, provided us with all the details and walked us to our room which was decorated for our anniversary. We would recommend booking the Jacuzzi suite as it’s very relaxing - Room is exceptionally clean, service from all staff including the buggy service is very quick and amazing. View from the main pool is breathtaking and bar service is also very good. Breakfast can do a bit more variety. The hotel also has 2 restaurants (Indian and Italian). We would HIGHLY recommend staying in this hotel for your stay.

  • 5/5 Susie G. 4 months ago on Google
    My partner and I stayed for 4 nights in a pool access room. The room & facilities are modern, clean & comfortable. Having access to the pool & pool bar was fun. Loved the 2 for 1 cocktails in the afternoon. Staff were really friendly. The resort is a little like a maze so be prepared to get lost. We both agreed the buffet breakfast is the best we've ever had!

  • 5/5 Micayla N. 4 months ago on Google
    We recently stayed for 6 nights in a pool villa. The hotel is gorgeous and all the staff were lovely. They had set up champagne, sweet treats, and a fruit platter in our room which was lovely! We loved our suite - the enormous pool was gorgeous, we also loved the outdoor covered bath as it was nice to sit in the bath on on a rainy afternoon :) We loved the breakfast everyday, and every meal we ate at Vista was 10/10. The free cocktail hour (included in our room type) was a nice touch as we got to watch the sun go down at the rooftop bar with unlimited cocktails. The only bad food for us was the dinner we had at Sizzle - everything looked fantastic, the service was great, however the food was inedible. There was not a single dish we ordered that tasted good. We were very disappointed about this restaurant and would not recommend it. The hotel is like a maze and it was fun to explore all the different pathways! We also loved the 3 hour spa package at the gorgeous Jivana Spa. All in all we had an amazing time and would definitely come back if we stayed in Phuket again. It was nice and close to the crazy action of Patong however far enough away that we felt away from it too.

  • 4/5 wauiafu 3 months ago on Google New
    The hotel seems new with areas still being worked on. The front desk staff are professional. I’d like to offer high compliment for Jay. An advice to the hotel management is to keep a close eye on mold issue. The first room we were given was filled with moldy smell which indicates potential mold issue in the wall. We were thankfully moved to a different room where the air quality was much better. However, when we turned down the AC and fan, a hint of moldy smell could still be detected. It is a beautiful hotel. Early attention on potential mold issue would save a lot of headaches later on. I’d suggest the breakfast staff keeps a closer eye on guests who grabs food items with their hands, particularly at the juicing station.

  • 5/5 shmirih H. 3 months ago on Google New
    Our family's stay at Avista Hideaway in Phuket was absolutely amazing! From the moment we arrived, we were blown away by the exceptional service, incredible food, and fantastic amenities. Risma and Jaa, two outstanding staff members, went above and beyond to make our stay memorable. Their warmth and dedication were truly remarkable, and we can't wait to return. The dining options were superb, offering something for everyone, and the game room and pools provided endless fun for the whole family. Our accommodations were luxurious and provided the perfect retreat after each day's adventures. Thank you, Avista Hideaway, for an unforgettable stay!

  • 5/5 Simon V. 2 years ago on Google
    This is a really nice hotel. Very good facilities and friendly staff. Beach is very close.

  • 5/5 Keshav T. 1 year ago on Google
    The rooms are super especially the one's with pool access. Mathew at Front desk insured that we have the best time during our stay.

  • 5/5 Logashini V. 4 years ago on Google
    Amazing experience! All staff were so helpful, smiley. A special shout out to the spa staff Ann and rooftop bar woman Ann! These two ladies were so helpful and went out of the way to assist us. As soon as you arrive, you are received by smiling reception staff. We arrived really early and they were so kind to give us some refreshments and an early check in! We got a wonderful upgrade to our room. This hideaway is truly a hideaway that alows us to be quiet and peaceful when we need it most as well, they have shuttle services that drops us off at jungceylon when we need some buzzing. This mall is right next to bangla street. This shuttle services are complimentary(free). The breakfast buffet has a variety of asian options. It was good. At any time, if you need something, the staff is ready and available to assist. Room service was amazing. And we got back to a room like it was never messed before. Definitely recommend this place for couples looking to bond and for families. I am not sure if this is the best place for young children. All in all, we felt like we were royalty and the place is absolutely serene.

  • 5/5 Aly Nah (Dr A. 4 years ago on Google
    Absolutely beautiful hotel which is a great hideaway from the usual Patong. Located on the edge of Patong atop a cliff, the hotel reminds me very much of Greece at Cape Sounio. Just a 5 min drive brings you to the beach so its not entirely out of the way. Service is impeccable and the rooms are good Wifi was a little poor and a let down Overall it is a great honeymoon or quick getaway. Better not to bring noisy kids as the sound can resonate well through the peaceful environment. Op for the riverside pool suites for the best experience ever

  • 5/5 Wayne L. 4 years ago on Google
    Worth every penny! Well trained staff, humble, helpful and friendly hotel managers. Very quiet and calming at night. Really impressed with the layout and design of the resort, the staff and managers explained about the story and idea of how the resort was being designed - it's based on the old villages of Thailand and the lobby is like a temple at the top - the entire resort is like a maze, very interesting and fun to walk around to surprise yourself. Tried out all of their swimming pools (3 pools) get to see different views with different ambience - from the vibrant vibes to the zen and calming experience. Room was very clean and spacious with balcony facing the pool (I was staying @ 410) Breakfast was mainly Thai and western, no complaint. Get the outdoor table with the pool and ocean view - very relaxing! Hotel also provide shuttle bus to the Patong town which is about 10mins away. If you're looking for a place to relax and do nothing but just to sit by the pool, enjoy the view and ease your mind. This is definitely the one!

  • 5/5 damanjeet s. 1 year ago on Google
    We had a short stay but it was very memorable. Our room was luxurious and overlooked the swimming pool. My daughter had a blast in the pool. You should also check out their kids' play area. It was full of creative activities and kept my 4yo busy the entire time. Even the decor of the kids' room is very colourful and pleasing. As for the food, it was delicious! We tried all kinds of pasta there and they were probably the best we’ve had. My daughter is a fussy eater and even she liked all the food there. A big plus for families with kids. Overall, it's a very enjoyable place. Lots of activities to do at the hotel. The beach and local markets are within walking distance but don't forget to carry an umbrella.

  • 5/5 anisha e. 1 year ago on Google
    I stayed 3 years ago before covid happened with my friend. We had a room overlooking the pool, the room was spacious, has a bathtub and nice decor. Amazing view from the lobby at sunset. Staff was friendly. We really enjoy the pool and the breakfast and really look forward to stay again this year when the hotel open up in September 😊

  • 5/5 Chabelle A. 1 year ago on Google
    Wonderful stay, The hotel is beautiful and charming, the room was clean and huge. Lots of places to take photo. The staffs were very nice. For sue I will come back again.

  • 5/5 sunny k. 1 year ago on Google
    Stayed for the past 3 days...the service and facilities are superb. Most of the staffs can speak and understand english. Enjoy the facilities especially fitness and yoga session with the instructor. overall two thumbs up.

  • 5/5 May N. 1 year ago on Google
    We stayed here 2 years ago. The staff are very nice and helpful. The room is very beautiful. I am looking forward to coming back for re-opening in September 2022.

  • 5/5 A A. 1 year ago on Google
    Me and my family stayed over the new year celebrations and we had a wonderful time. The buffet spread was amazing and all staff so kind and friendly during stay. From reception and their smiles to housekeeping for taking care of our room with cute decorations on bed for our special trip. Thanks to the Chef for delicious food. We had a most enjoyable stay and will be back again for next holiday in Thailand.

  • 5/5 Chnsrd P. 1 year ago on Google
    Excellent hotel. Great foods and very well spot for holidays. Cheers 👍🏻

  • 5/5 nantida a. 1 year ago on Google
    Beautiful Hotel, nice staff, near Patong and freedom beach. We will be back for next holiday.

  • 2/5 Andrew R. 1 year ago on Google
    Here for a week with my extended family. Firstly I should say that my wife and I travel a lot to a wide range of resorts, typically high end. I never like to give a bad review however frankly this hotel is NOT worth a visit at the moment. Firstly (and a petty issue) but the rooms allocated to us weren’t as booked however they were unable to give us the Exec rooms we booked due to being full! Many of the facilities in the hotel are not open. There was no day bar open until yesterday and there is currently no bar open in the evening. The staff seem incapable of replenishing loo roll and soap despite being asked on a number of occasions. On a positive note, the food is good and the staff are extremely pleasant and polite. There are many other petty issues I can mention however I’m guessing that the hotel is struggling to open following covid so maybe unfair. That said, this purports to be a 5* hotel so there are really no excuses and as such I would strongly recommend that you pick a different hotel for your stay.

  • 5/5 Zak N. 1 year ago on Google
    Absolute beautiful hotel with stunning aesthetics throughout the lobby and the rooms. Lovely gardens and nice clear pools overlooking great views. Perfect place for a nice getaway where you can relax. Also got to mention the brilliant staff who are very welcoming and well mannered. They even upgraded us to a pool villa with a massive discount which was a lovely gesture from them Special thanks to Math, Palmy and Kate for helping making our stay the perfect holiday

  • 5/5 Jarryd B. 1 year ago on Google
    My wife and I stayed at the Avista hideaway during our trip to Phuket, we could not have asked for a better experience, everything about the hotel was perfect. Location wise it is secluded while only being a short taxi ride into Patong, The hotel is incredibly beautiful and luxurious, the food was amazing, everything we had on the menu was delicious and the buffet breakfast was the best we’ve ever experienced with a mix of Thai and western food and delicious fresh fruit, special mention to Em the kitchen chef who makes the best scrambled eggs and omelettes! All the staff were so welcoming and lovely to talk to and went above and beyond to make our stay one we will never forget! Special thanks to Manager Kate who made sure our stay was special and to Anny who helped us booked tours and was always lovely to chat to, The Acqua spa was beautiful and the staff their were all so professional that we had to keep coming back daily. Overall if you are looking for a hotel that provides you with everything that you would ever need and more this is the hotel to stay at my wife and I loved every minute and can’t wait to visit again Thank you Avista hideaway team

  • 5/5 India P. 1 year ago on Google
    Our stay was great! Staff are lovely - always greeting you with a smile! We stayed over our Anniversary period, and the staff went to a great extent to make our room lovely! Food and cocktails are incredible at the upstairs bar - and the views are gorgeous. 10 min car ride into the heart of the Patong. Would recommend this hotel highly, a little costly but the price does fluctuate. Thankyou Avista 😎

  • 5/5 Sbai H. 1 year ago on Google
    We have been staying at Avista over Christmas and new years and had a fabulous time. I saw some negative reviews and felt I had to share our experience. Rooms are well designed, very large with balcony overlooking the gardens. Cleanliness is good, but you can see that the hotel is a little older. Eg. marble in bathroom has some stains, sliding door to balcony not smooth but nothing related to cleaning. Food and drinks are great. Service was good, but on the slower side. Quality of food and drinks were amazing so it was worth the wait. On new years day the service was slow. We could see that it was very very busy around the pools and decided to order food in our room which was delivered within an hour. We were warned that it would take a little longer, which was good to know. Breakfast has been excellent, one of the best we have ever encountered in any country. Staff are all friendly and providing assistance where they can. You can feel the property has been closed for a while


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