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  • 5/5 Jane M. 2 years ago on Google
    Best value hotel in Phuket. Room is very beautiful and comfortable. Even cheapest room type that we selected can enjoy the ocean view. Staff are very nice and so helpful. The rooftop bar is so relaxing and price is very reasonable with very nice live music. Breakfast is good with many choices. Overall I recommended this place, and we'll be back again for sure.
    4 people found this review helpful 👍

  • 3/5 Matthew T. 1 year ago on Google
    Pros: absolutely stunning view from the hotel room. Hotel room is spacious, clean and comfortable. Cons: difficult to get to anywhere, will need to call a taxi everytime you go somewhere. The nearest convenience store is 7-11 which requires a good 10min walk. Hotel staff isn’t really friendly and helpful. I was informed by the staff that a birthday cake would be a surprise for my girlfriend during breakfast but it did not happen. The hotel room from the lobby is very far away.
    3 people found this review helpful 👍

  • 5/5 Anny S. 1 year ago on Google
    Lovely Hotel. Great location if you seek for a quite vacation time. It’s 10-15 minutes walk to a Kamala beach and most of the cafes there, nearest 7/11 is 5-7 minutes walk distance. Amazing view from lobby and hotel room. I stayed few weeks in a suit with a sea view and last few days moved to deluxe. What can I say experience with suit is much better. Deluxe room is a bit narrow and sea view is like from a hole in a box. Walls cut it off so I didn’t enjoy it much. I recommend to take a room of higher class than deluxe. Also there is little problem with ants and n a hotel, it’s impossible to leave any food on a table))) Cafe on the rocks and roof top bar are amazing, food and drinks are great. Sea view is stunning. Their Steak house I didn’t feel much, my steak was a disaster even though service is amazing. Breakfast is fine - I’d give it 4 out of 5, room cleaning service is 3 out of 5. They constantly forget something like towel, robe or toilet paper even though you tip them or note))) the rest of Personnel in a hotel is very polite and speaks English, administrators of reception are very helpful. Definitely would come back again. It worth visiting!
    1 person found this review helpful 👍

  • 5/5 Rohan W. 1 year ago on Google
    The Vanilla Sky Bar has an amazing view with great cocktails. The rooms are extremely spacious with panoramic ocean views. The pool area is amazing with great food and an amazing breakfast. They also offer fine dining at their restaurant outlets. The service is outstanding, can't wait to return.
    1 person found this review helpful 👍

  • 4/5 Lee G. 1 year ago on Google
    The rooms are spacious ,clean with very nice sea view and comfortable. Room rate is very affordable , staffs service are generally good but the Breakfast quality was just average. Overall we have a wonderful, cozy, relax and enjoyable stayed for 3 nights and will come again on our next visit to Phuket. Keep up the good work Cape Sienna .. bravo 👏.
    1 person found this review helpful 👍

  • 3/5 Eren E. 1 year ago on Google
    This is a lovely hotel with great view from ever angle. We stayed here for three nights and enjoyed the room and buffet breakfast. On late arrival we were put on the second floor where we paid for third level, view was lesser which didn’t matter at night. Next day we were little busy so we asked staff to move our bags to new room. They did move us to third level with great view. Sadly air-condition didn’t work properly. Everything in the room smelled and felt damp from bed sheets, floors and walls. I requested a new room. Staff at the reception knew the problem with this room but informed me all of the third floor was full and it can’t be helped. They offered to give me second floor room again which I paid the third level premium. After an hour they agreed to move us to fourth level. Reception staff need to be more professional at this 4 star hotel.
    1 person found this review helpful 👍

  • 5/5 DREAM L. 1 year ago on Google
    The location is in good proximity with most of the attractions to visit in the island and at the same time feels really private and peaceful! It has everything you could wish for a relaxed vacation: a swimming pool. The rooms are spacious and within walking distance to the main areas of the resort. The food was very good and well served with a variety of options good for both adults and kids. Also vegetarian food. The staff are extremely welcoming with guests and always ready to help with any request. I think it’s an excellent hotel and good value for money in Phuket .
    1 person found this review helpful 👍

  • 5/5 Lupo G. 1 year ago on Google
    After a long trip from Europe to Thailand, we immediately felt at ease after entering the lobby from the elevator. You are greeted by an incredible view over Kamala Beach. We got a clean room with a comfy bed and plenty of pillows. The view from the balcony is breathtaking (deluxe room, upper floor). The Bar & Restaurant within the premises serves fantastic authentic Thai food and drinks. Make sure to opt-in for breakfast during booking: Excellent coffee from WMF branded coffee makers, top notch selection of various foods, fruits, bread…perfectly happy. The staff is unmatchable friendly & accommodating: From the cleaning staff, waiters, lobby staff to the manager. Everyone was so professional and helpful. We couldn’t ask for more. Thank you so much, we will be back.

  • 2/5 Walid M K. 1 year ago on Google
    I rate this hotel 6.5/10 or 4 stars. What I liked 👍: I booked suite with jacuzzi and the view from the balcony was amazing. What I didn't like👎: Staff were unfriendly and some of them were really rude. The cleanness of the room in general was so bad. Insects everywhere inside the room. I recommend finding another hotel if you care about sleeping in a cleaned room and dealing with friendly staff.

  • 5/5 Franco Y. 1 year ago on Google
    The was a wonderful experience staying with Cape Sienna. The room I booked is spacious and a perfect view overseeing Kamala beach. The highlight is the breakfast. Very good spread of choices and is very delicious. Staff are very friendly and helpful. Highly recommend and for sure will come back to stay with them again. By the way, they have a Tennis court if you love playing tennis.

  • 5/5 Charles W. 1 year ago on Google
    My third stay here and this time hosting my wedding! I can’t speak highly enough of the staff here. They made every effort possible to make it a perfect day. Miss Anne was incredibly helpful and gave my wife a free spa session when she was looking a bit stressed. The food for the wedding was amazing. Thank you so much to all the staff for giving us a perfect wedding day!

  • 3/5 Maciek G. 1 year ago on Google
    I stayed in Cape Sienna at the beginning of April 2022. The key selling point of this hotel is the Cape Sienna Rocks Cafe on the other side of the street which has the beautiful infinity pool for the use of the hotel guests. However, the hotel itself, although well maintained, has serious issues with service quality. Most of the staff barely notices you. I arrived at the reception to check in and felt pretty much ignored for the first 10 minutes or so, not knowing what to do with myself. None of the staff says hello to the guests during their stay (which is very different from the previous hotel I stayed in Phuket where everyone was super friendly). At the check in, I waited at the sofa for the reception staff to finish up the formalities, and there was a couple sitting next to me. The receptionist came over and decided to give a briefing to both the couple and myself at the same time, to make things faster. I felt like part of a tour group. I think it was quite unprofessional. The staff at the hotel restaurant doesn't know they should clean the plates from the main dish before they serve the dessert. They also got my order wrong. And they are not very attentive. At the Vanilla Sky Bar, I ordered beer and got a glass with a lipstick on it. Not a huge deal but I pointed it out to the waitress, only heard: "OK I change for you". No apologies. The worst experience I had was on the first day at the infinity pool at the Rocks Cafe. I arrived at 9am just when they opened, sat down by the pool, put the sunscreen on, made myself comfortable, only to be told 5 minutes later by the staff that they will be cutting the leaves from the coconut trees, and whether I would be able to move back to the main pool at the hotel for the day. This situation was totally mismanaged by the staff. If they know that a company is coming to cut the coconut trees in the morning, then they should not even open the infinity pool and they should cordon the area off to avoid guests coming in. After the staff asked me to leave, I saw several other hotel guests coming in there for another half an hour, even after they started cutting the trees. Not only was it mismanaged, but also a safety risk to the guests. Also, the infinity pool deck is swarmed with ants, so you should drink your shakes fast. And the staff is not attentive. Every time you want to order something, you need to go up the stairs and into the restaurant to let them know, only then they will come. Hotel room design - overall nice, I had the honeymoon suite. It had a corner sofa and a table, very big balcony with another sofa and table, plus jacuzzi. But it just feels like ordinary room in an ordinary hotel, it definitely is missing the resort feel I was hoping for. Also, the toilet and shower chambers feels like a prison. The water stays in the shower for the whole day, and there is no cold water in the sink (only hot or very warm) which is odd. On the positive note, I liked the gentleman at the Vanilla Sky bar - he was very friendly and chatting customers up. Good service here. The hotel is 5 minutes walk to Kamala beach. The road itself is not very busy so you can definitely make your way down the hill on foot. Just watch out incoming cars from time to time. And while the lunch/dinner menu in the hotel is not extensive, I thoroughly enjoyed the buffet breakfast. Very good quality and selection. With 5 minutes walk to Kamala beach, you can easily reach other restaurants in the area fast. There is also 7-11 5 minutes walk away from the hotel towards the beach, so you can buy things on the way back easily. Despite the negatives, I enjoyed my stay much more than I expected after the experience from the first 24 hours, and I had a very relaxing time for most of the 4 nights I spent there. Again, this was mainly attributed to the infinity pool at the Rocks Cafe, which is absolutely beautiful, and not very crowded. If not for the hiccup with cutting the coconut trees, the time at that pool would have been perfect for me. Overall the hotel is nice but not as nice as I expected.

  • 5/5 Veronica H. 1 year ago on Google
    Picturesque resort, located at a really chill area. Will suggest this spot especially if you just want some R&R, to spend quality time with family and friends. Many pretty spots throughout the resort, infinity pool and even chilling within the spa and enjoying the seaview on the balcony is amazing.

  • 5/5 kajsa p. 2 years ago on Google
    Beautiful and complex hotel with amazing customer service. Every single person in The staff was incredible. The breakfast was excellent, different things every day. The hole hotel is amazing and every room has a beautiful view. A special thank you to a woman, named Dada, in the reception that was extremely helpful and had a flawless customer service and was really great to deal with. I give 10/10 points to the hole hotel and the persons who work there ⭐️⭐️⭐️⭐️⭐️

  • 4/5 Jerry B. 2 years ago on Google
    Enjoyed my stay here. Nice location with great views. Pool area is very nice and the rooms were in great shape. Breakfast buffet was just average. Bed was super comfortable.

  • 5/5 richa j. 1 year ago on Google
    Lovely place… they will welcome you with so much love. The time ur life doors will open u will get amazed by the view. When we visit there was some renovation going on in one part of hotel which was not even noticeable but still hotel staff gave us freebies to compensate the disturbance caused We enjoyed our stay there , u can definitely go there .

  • 5/5 patricia kim m. 1 year ago on Google
    This is a lovely hotel, well designed with beautiful rooms, pool, gym, spa and nice staff. The roof top bar ' Vanila Sky' is the best place to be at sunset, service is great ! We indulged in the food and loved the menu. We stayed 3 nights in March and will return in May again. The room rate is great just now so its a bargain for the standard that it is rated and does indeed achieved.


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