1/5 Pat C. 9 months ago on Google
I
NEVER
write
Google
reviews.
I
don't
see
the
point
in
complaining
and
I
tend
to
wish
everyone
a
fair
chance.
I
feel
it's
a
waste
of
my
time
too.
This
hotel,
however,
frustrated
me
beyond
belief
and
continues
to
waste
my
time.
It
was
the
worst
hotel
I
stayed
at
throughout
my
3
month
trip
around
Indonesia,
Vietnam
and
Thailand.
I'd
classify
the
hotel
more
as
a
3
-
3.5
star
hotel
than
the
specified
4
star
rating
on
Expedia.
I'm
trying
to
think
of
a
positive
thing
to
this
hotel,
but
I
simply
can't.
To
begin,
I
had
to
call
room
service
for
a
dental
kit
and
bottle
of
water
3
times
before
they
finally
delivered
after
45
minutes.
A
dental
kit
and
water?
Get
your
organization
skills
together,
Daveena.
The
breakfast
buffet
was
subpar
at
best.
Little
choices
of
food,
and
it
didn't
taste
like
quality
ingredients
I'm
used
to
in
other
4-5
star
hotel
buffets.
I
also
requested
scrambled
eggs
from
the
chef
one
morning
which
I
never
received
even
going
back
twice
to
check
if
they
were
ready.
Lastly,
and
most
importantly,
the
reception
staff
NEED
extra
training
in
customer
service,
INCLUDING
the
supervisors.
I
was
told
by
an
elderly
staff
member
to
use
my
landline
in
my
hotel
room
as
my
bank
card
was
locked
due
to
a
suspicious
transaction.
(I
wanted
to
pay
my
food
and
drink
bill
proactively
before
checking
out
the
next
day.)
They
did
not
let
me
use
the
landline
at
reception
for
some
unknown
reason.
A
hotel
in
Vietnam
weeks
earlier
did
let
me
do
this,
and
roaming
charges
were
not
included
at
all.
I
specifically
asked
the
elderly
staff
memeber
if
international
roaming
charges
will
be
added
to
my
bill
to
which
he
replied
no.
So,
naturally
I
waited
on
hold
for
40
minutes
to
one
of
my
banks
and
another
20ish
minutes
to
another
in
order
to
unlock
my
bank
card
to
PAY
the
hotel
my
outstanding
fees.
I
return
to
the
lobby
and
again
ask
for
my
bill
only
to
see
an
extra
3000+
(roughly)
baht
in
roaming
charges!
I
attempted
to
calmly
speak
with
the
supervisor
at
the
time
to
come
to
a
genuine
compromise
in
this
miscommunication.
Instead,
I
was
spoken
over,
I
was
not
listened
to
from
my
side
of
the
story,
and
the
supervisor
was
adamant
to
prove
to
me
that
roaming
charges
exist
in
every
hotel,
going
as
far
as
to
humiliate
me
and
call
up
hotels
with
charged
questions
like
'do
you
charge
guests
with
international
call
bills'?
This
upset
me,
and
ruined
my
entire
experience
at
the
hotel.
I
felt
humiliated
and
spoken
to
like
a
child.
Now,
this
was
a
couple
of
days
ago
(17/07/23).
Both
of
my
banks
have
agreed
to
reimburse
me
and
waive
the
fees,
however
one
of
my
banks
needs
an
invoice
of
the
roaming
charge
bill.
Naturally,
I
called
to
request
this
yesterday
(20/07,
I
checked
out
18/07),
and
was
denied,
being
told
to
wait
until
a
supervisor
is
in.
I
probably
called
4
or
5
times
today
requesting
a
simple
phone
bill
invoice
to
my
email.
They
were
more
than
happy
to
print
it
out
and
show
me
on
the
Monday
before
I
paid,
yet
they
don't
seem
to
have
my
current
email
on
record
to
send
a
simple
document?
I
know
they
do,
since
I've
received
automated
emails
asking
to
give
feedback
on
their
service.
They
also
misread
my
passport,
claiming
I'm
a
UK
citizen
on
their
system?
I'm
Australian.
Unprofessional
at
best.
I'm
STILL
awaiting
this
simple
document
to
forward
to
my
bank
for
reimbursement
even
after
I
was
told
to
email
them
directly
(which
I
have
to
no
response,
extra
work
on
my
end),
and
will
continue
to
waste
more
of
my
time
this
afternoon
requesting
a
very
easy
email
that
shouldn't
take
this
long
to
organize.
In
conclusion,
staff
need
more
customer
service
training.
A
particular
supervisor
needs
to
come
back
to
earth
and
assess
her
ego
and
aggressiveness.
Additionally,
correct
information
needs
to
be
given
to
guests
before
further
time/money
is
wasted.
2/5
stars.
Average
food,
average
room,
terrible
staff
experience.
Who
knows,
maybe
I
was
unlucky
in
this
situation.
Give
it
a
try
if
you
want.
It
is
close
to
the
main
Patong
beach
strip
and
some
of
the
staff
were
friendly
and
accommodating.
