Visited Holiday Inn Resort in early August. Family of 5 with older children. Stayed 7 nights; 3 rooms in the standard wing. Hotel spend for the 3 rooms was around £1600 so just under £80 a night fir each room. We’ve been to Phuket almost every year from 2010 before Covid hit but this was the first visit to the Holiday Inn Resort. The hotel we always visit is being renovated and is only reopening in November so decided to try the Holiday Inn which directly opposite. Location for us is perfect. We always stay in the vicinity - close to, what I consider, the best part of Patong beach; close to all the restaurants and shopping areas and OTOP (shopping and bars etc) just a couple of mins walk. First appearances and impressions - lovely open welcoming reception area. Well staffed reception - but the check-in process just seemed so long. Maybe that was because we had the three rooms but our check-in at other locations on this trip was definitely easier. Was shown to the rooms and wasn’t impressed at all. They just seemed dated and in need of renovation - the Covid period would have been an opportune time to get done. The rooms we relatively spacious but in desperate need of renovation. The standards of the bathrooms were something that would fit in with the 2005 styles. The bathroom furniture definitely needs attention - and the worst part was the intermittent smell from the drains (it was happening in all three rooms)… it felt like there was an open sewer in our bathrooms. Reported on a couple of occasions and they’d just come and spray the room with air freshener. After that we just gave up. The smells were absolutely disgusting. (I’m not sure if we were just being used as Guinea pigs to test the rooms after the Covid shutdown) Air conditioning in two rooms had dodgy thermostats. We’re from the UK and at home we set the thermostat to 19C. In our hotel rooms we’d set it to 25 or ever the max of 30 but the room just felt like an ice box. First reported to reception after our first night but nothing much done about it. What I ended up doing was manually switching on and off the air conditioning (painful) and definitely not what we’d expect from a reputed 4 star. It was finally resolved on the 5th / 6th day (after we’d raised it with a senior manager). Housecleaning were effective and the cleanliness was good considering the dated conditions of the rooms. The breakfast area was mostly clean with good selection for all. Swimming pool accessible to standard room guests was ok and not overly crowded… but not sure how it would be if hotel running at full capacity (if you want to visit the really fancy pool you need to be a resident of the exclusive wing). Staff around the hotel mostly friendly and helpful - just as it is in all Thai hotels we visit. We visited the Pizza restaurant on a couple of occasions and the menu is relatively good. The staff there are really good - definitely worth a visit. I’ve rarely rated my hotel stays at below 4 - but I was truly disappointed by the standard of the room and bathrooms. I was told that during Covid they’d renovated the Busicorn wing (that’s the exclusive wing I mentioned earlier… and I may have the spelling wrong) so maybe that’s a consideration. But for the standard wing - that’s a definite avoid from me. There are loads of other hotels that offer better rooms and facilities at a much lower price. Unfortunately we will not be revisiting this hotel in the near future.

Holiday Inn hotels don't in general have the best reputations around the world and if I am honest I would never give them a second thought. Cheap and not so cheerful and certainly no style. However, this Holiday Inn located on the beach road in Patong, Phuket is unbelievable. Excellent location, superb facilities, superb staff who provide faultless service and a hotel that provides a wonderful environment. It's 3 restaurants, Sam's offering the best International cuisine in a 6 star atmosphere, Charm Thai, providing the most wonderful Thai food and The Terrazzo Bar & Restaurant which is one of my favourites for many reasons. Excellent atmosphere, superb Italian cuisine and faultless service. The staff are beyond excellent. Just brilliant. This entire property takes the Holiday Inn brand to another level. I have been going there for over 20 years and am always looked after extremely well. So are others. And it must be said, it's all because of the man in charge, who has been overseeing this property for nearly 30 years. He is one of the 'very best' in the global hotel industry and it's clear to see why.

A great one week stay! Clean, relaxing, and friendly. You will get a great night sleep. It is a family atmosphere instead of 30 or 40 years old trying to desperately re- live there teenage years. Buy the breakfast package for a great start to your day! Enjoy the great pool and fitness room! Enjoy the great live music on the property with your dinner (you won’t have to scream over the music to be heard). Beach a minute away. 100% great stay!

Beautiful resort, the staff are friendly and helpful. Pools and gardens are well maintained. Rooms cleaned excellently each day. Location is across from the beach and close to markets, shops and nightlife. Just a walk away from so many places. Breakfast here offers a nice selection at the buffets. Laundry service is great at an additional cost.

Fantastic location , beautiful staff , delicious breakfast with so many choices and spacious rooms. Especially the staff member Anawat who worked by the poolside offered impeccable warm and friendly service too all guests! I will definitely be back ! Also we had problem with my room and the staff member Moo fixed the issue straight away! We were impressed with his impeccable service at 2am in the morning !! He deserves and award for his passion towards his job and ability to help guests with their requests! We were very impressed!

Highly Recommended!! Staying in Holiday Inn Resort was one of the best decisions of the trip. amazing location, easy access to the beach, delicious meals, lots of option of Indian veg food. I would like to book it again on our next trip.

Love - friendly staff. They are so nice, so energetics - great location, easy walk to anywhere - using web site to order food, amenities, and maintenance - nice pools - enough room light and brightness. dislike - shower difficult to get a good warm shower. When i found a right temp, 5 seconds later it becomes too hot or too cold. Adjust the temp again, then the temp change again. - wide variety breakfast, however pretty much the same everyday. For example every day has fried rice and fried noodle but the meat is alter from vegetables to chicken to beef etc. - smart tv? Not exactly!. You can screen mirroring from some Android devices. Other devices you need to have HDMI cable to screen mirroring. (The hotel let you borrow for a deposit of 2000 baht). I will say bring one yourself or buy at the shop for 400 baht

Holiday in was a cut above the rest with those little touches of quality you don’t get everywhere. Great for kids with kids club/pool and family rooms with PlayStations. Excellent breakfast and food options, best we’ve had in Phuket. Perfect location right on beach and near main shops etc. Highly recommend!

Had a great time at this Holiday Inn Resort relaxing and a blast at Patong beach. Service provided by the staff was excellent throughout the stay. It is about an hour car/ minibus ride to and from Phuket airport and it takes couple of minutes to reach nearby attractions. Walking distance to restaurants and beach so this hotel location is awesome. Hotel is kid friendly and kids enjoyed their time at the kids pool, though it is quite small. Kids club is also quite small - will be very packed if there are 10 kids and their accompanying adults. Hotel is slightly old but well maintained and clean. Breakfast at the hotel was fantastic and the restaurants served tasty food as well.