1/5 Paul G. 5 years ago on Google
See
below
my
complaint
about
the
disgusting
day
we
encountered
yesterday.
I
request
a
full
refund
from
you
and
await
your
response.
Pick
up
was
meant
to
be
7.15
-
7.30am
-
Arrived
late
at
7.50am
with
no
explanation
or
apology
We
were
on
a
bus
of
mixed
nationalities
which
proved
difficult
as
the
rep
from
Sutin
Group
barely
spoke
English
so
none
of
us
really
knew
what
was
going
on
Weâd
purposely
not
booked
to
visit
the
Elephant
trek
the
offer
as
we
are
strongly
against
cruelty
to
animals.
We
didnât
realise
we
were
going
to
a
place
that
had
elephants
at
it
until
we
got
there,
some
2.5
hours
away
from
our
hotel.
The
place
was
disgustingly
dirty,
run
down
and
the
staff
there
were
extremely
unwelcoming.
We
instantly
didnât
feel
right
being
there.
We
then
saw
several
elephants
chained
up
with
staff
around
them
with
sticks,
knives
and
spears
to
make
them
perform.
It
was
heart
breaking.
On
top
of
this
was
a
baby
4
week
old
elephant
with
his
mum
that
couldnât
get
to
him
as
she
was
chained
up.
We
wanted
to
get
out
of
there
straight
away
and
were
taken
to
the
ATVâs.
We
were
made
to
sign
a
form
to
say
we
would
be
charged
if
we
broke
the
ATV
and
couldnât
sue
if
we
hurt
ourselves.
It
wouldnât
stand
up
legally
but
youâre
forced
to
sign
it.
When
I
got
my
ATV
I
was
told
the
front
brakes
on
my
ATV
didnât
work
but
itâs
ok
as
the
foot
brake
did.
When
I
asked
why
they
have
two
brakes
I
was
told
it
didnât
matter
and
they
modify
them.
I
refused
to
use
the
bike
as
it
was
clearly
dangerous.
They
went
to
swap
it
and
bought
back
exactly
the
same
bike.
I
refused
it
again.
At
this
time
they
put
my
girlfriend
on
her
ATV
didnât
show
her
how
to
use
it
and
just
started
accelerating
it
for
her
to
go,
she
was
scared
and
asked
them
how
to
use
it.
They
didnât
respond.
At
this
point
I
said
I
do
not
want
to
use
the
ATVs
they
are
giving
us
as
theyâre
dangerous.
Most
of
them
were
damaged,
bald
tyres,
broken
lights
and
different
sized
wheels.
Not
safe
at
all.
I
tried
to
call
the
company
we
booked
through,
Phuket
Tours
Company
and
couldnât
get
through
on
the
phone
and
it
kept
going
to
fax
machine.
I
eventually
spoke
with
a
male
from
the
company,
possibly
the
owner.
He
couldnât
have
cared
less
and
basically
said
theyâre
all
safe,
use
them
or
wait
8
hours
for
them
to
take
you
home.
He
wouldnât
listen
to
anything
I
was
saying.
I
spoke
to
the
rep
again
who
was
calling
his
office
at
Sutin
group
and
all
he
kept
saying
was
âyou
use
the
ATVâ.
The
other
rep
came
over
who
spoke
better
English
and
he
said
the
ATVs
are
modified
and
so
long
as
the
hand
brake
is
ok
then
youâre
fine.
We
told
him
the
hand
brake
was
broken
and
he
agreed
we
shouldnât
be
using
it
I
spoke
with
the
owner
again
of
Phuket
Tours
company
and
once
again
he
wouldnât
listen.
Said
they
gave
me
a
working
bike
and
it
was
me
who
was
refusing
to
use
a
perfectly
working
bike.
This
conversation
went
on
for
5+
minutes
and
basically
followed
the
same
line
of
him
not
listening,
making
up
a
lot
of
incorrect
information
and
saying
itâs
not
his
problem.
He
is
clearly
happy
sitting
in
his
office
in
the
knowledge
he
is
ripping
people
off
each
and
every
day,
what
a
joke
of
a
human.
Lunch
was
cold
rice,
hard
chicken
and
water
soup.
All
this
whilst
staff
waving
at
you
to
tip
them.
The
rep
then
came
over
again
and
said
âyou
use
ATVâ
about
another
5
times,
we
had
to
tell
him
to
leave
us
alone
in
the
end.
At
this
point
the
âElephant
showâ
started.
I
canât
believe
still
what
I
saw.
An
Elephant
playing
a
musical
instrument
whilst
dancing
to
music,
standing
on
his
back
feet,
all
whilst
being
chained
up
and
having
the
threat
of
a
speak,
knife
and
stick
against
his
head.
It
truly
is
a
disgrace
how
these
people
think
this
is
ok
and
how
they
can
live
with
themselves.
We
had
to
leave
at
this
point
and
sat
in
the
van
for
45
mins
until
we
left
The
owner
of
both
companies
this
is
operated
through
are
disgraceful
humans
and
should
be
ashamed
of
themselves
for
treating
humans
and
animals
in
this
way