1/5 Helena B. 4 years ago on Google
(Translated
by
Google)
+++
For
the
english
version,
please
scroll
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We
booked
the
one-day
excursion
to
the
Khao
Sok
National
Park
through
Easyday
Phuket.
Unfortunately,
we
were
very
disappointed
after
our
trip,
as
things
are
promised
on
the
website
and
in
email
contact
that
were
not
kept.
The
tour
guide
has
anything
but
in-depth
knowledge
of
English.
It
was
very
difficult
to
understand
him,
and
other
participants
did
not
understand
him
at
all.
Also
no
information
about
the
park
was
given.
When
asked
at
“Easyday”
Phuket,
we
received
the
answer
“Who
knows
who
they
used
that
day.”
In
my
opinion
it
should
know
exactly
"Easyday",
as
an
English-speaking
guide
is
advertised
by
their
side.
In
addition,
the
daily
routine
was
characterized
by
any
disruptions
such
as
the
30-minute
morning
delay
and
a
45-minute
break
on
the
drive
home
because
the
driver
had
to
take
a
break.
Upon
request,
we
were
offered
accommodation
for
the
next
trip.
We
will
not
book
tours
through
"Easyday"
again
and
cannot
recommend
this.
Further
contacts
are
now
vehemently
ignored.
Satisfactory
customer
service
looks
different.
+++
English
+++
We
booked
our
one-day
trip
to
the
Khao
Sok
National
Park
with
“Easyday”
Phuket.
Unfortunately,
we
were
absolutely
disappointed
afterwards,
as
various
promised
points
on
their
website
as
well
as
during
our
mail
contact,
weren’t
fulfilled
during
the
trip.
Our
tour
guide
barely
spoke
a
word
in
English,
and
it
was
really
difficult
to
understand
him.
Other
participants
couldn't
understand
him
at
all.
After
demanding
an
explanation
from
"Easyday"
Phuket
we
simply
received
that
answer:
"Who
knows,
which
guy
they
took
for
the
tour
this
day."
In
my
opinion,
clearly
“Easyday”
should,
as
they
are
promising
an
English-speaking
guide
from
their
behalf.
Additionally,
the
entire
day
was
disrupted
by
various
issues
like
a
pick-up
delay
in
the
morning
with
approximately
30
minutes
as
well
as
a
45
minutes
break
on
our
way
home,
because
the
drive
had
to
rest.
After
explaining
our
dissatisfying
experience,
Easyday
approached
a
solution
for
a
next
trip.
We
will
not
book
a
trip
with
them
again
and
also
would
not
recommend
doing
so.
Further
attempts
to
contact
them
were
simply
ignored.
A
satisfying
customer
service
works
different.
(Original)
+++
For
the
english
Version,
please
scroll
down
+++
Über
„Easyday“
Phuket
haben
wir
den
eintägigen
Ausflug
in
den
Khao
Sok
Nationalpark
gebucht.
Leider
waren
wir
nach
unserem
Ausflug
sehr
enttäuscht,
da
auf
der
Internetseite
sowie
im
Mailkontakt
Dinge
versprochen
werden,
die
nicht
eingehalten
wurden.
Der
Tourguide
hat
alles
andere
als
fundierte
Englischkenntnisse.
Man
konnte
ihn
sehr
schlecht
verstehen,
andere
Teilnehmer
haben
ihn
überhaupt
nicht
verstanden.
Ebenfalls
wurden
auch
keine
Infos
über
den
Park
genannt.
Auf
Nachfrage
bei
„Easyday“
Phuket
haben
wir
die
Antwort
„Wer
weiß,
wen
die
da
an
diesem
Tag
eingesetzt
haben.“
Erhalten.
Meiner
Meinung
nach
sollte
es
genau
„Easyday“
wissen,
da
ein
englischsprachiger
Guide
von
deren
Seite
beworben
wird.
Zudem
war
der
Tagesablauf
durch
etwaige
Störungen
wie
die
30-minütige
morgendliche
Verspätung
sowie
eine
45-minütige
Pause
auf
der
Heimfahrt,
da
der
Fahrer
eine
Pause
machen
musste,
geprägt.
Auf
Anfrage
hin
wurde
uns
ein
Entgegenkommen
für
den
nächsten
Trip
angeboten.
Wir
werden
kein
weiteres
Mal
über
„Easyday“
Phuket
Touren
buchen
und
können
dies
nicht
empfehlen.
Weitere
Kontaktaufnahmen
werden
nun
vehement
ignoriert.
Zufriedenstellender
Kundenservice
sieht
anders
aus.
+++
Englisch
+++
We
booked
our
one-day
trip
to
the
Khao
Sok
National
Park
with
“Easyday”
Phuket.
Unfortunately,
we
were
absolutely
disappointed
afterwards,
as
various
promised
points
on
their
website
as
well
as
during
our
mail
contact,
weren’t
fulfilled
during
the
trip.
Our
tour
guide
barely
spoke
a
word
in
English,
and
it
was
really
difficult
to
understand
him.
Other
participants
couldn’t
understand
him
at
all.
After
demanding
an
explanation
from
“Easyday”
Phuket
we
simply
received
that
answer:
“Who
knows,
which
guy
they
took
for
the
tour
this
day.”
In
my
opinion,
clearly
“Easyday”
should,
as
they
are
promising
an
English-speaking
guide
from
their
behalf.
Additionally,
the
entire
day
was
disrupted
by
various
issues
like
a
pick-up
delay
in
the
morning
with
approximately
30
minutes
as
well
as
a
45
minutes
break
on
our
way
home,
because
the
drive
had
to
rest.
After
explaining
our
dissatisfying
experience,
Easyday
approached
a
solution
for
a
next
trip.
We
will
not
book
a
trip
with
them
again
and
also
would
not
recommend
doing
so.
Further
attempts
to
contact
them
were
simply
ignored.
A
satisfying
customer
service
works
different.