1/5 Byju S. 1 year ago on Google
A
very
rude
and
unprofessional
reception/manager.
AVOID
the
hotel.
I
will
narrate
my
harrowing
experience
for
all
your
benefit.
I
was
in
phuket
and
wanted
to
shift
to
a
hotel
with
bigger
room
as
my
family
was
joining
me
for
the
next
4
nights
for
vacation.
I
went
to
the
reception
of
this
hotel
as
I
liked
the
location,
checked
it
out
and
thought
of
booking
online.
The
lady
at
the
reception
offered
me
a
discount
if
I
booked
immediately
with
her
and
paid
an
advance
for
one
night.
Which
I
did
(A
big
mistake!).
The
lady
agreed
for
a
check-in
time
of
1300
hrs.
On
the
day
I
arrive
at
reception
for
check
in
at
1300
and
request
them
that
my
wife
would
like
to
pay
for
the
next
three
nights
in
cash
once
she
arrives
from
airport
in
next
2-3
hours.
(I
get
a
very
unwelcome
stare).
She
checked
with
her
manager
and
refused
to
check
me
in
until
my
wife
arrives.
I
told
her
this
was
not
fair
as
I
already
have
paid
for
one
night
and
could
check
me
in
for
atleast
the
night
and
extend
for
the
next
three
nights
once
I
pay
up
after
my
wife
arrives.
Another
rude
stare
and
the
generously
offered
options
were
1.
Pay
more
for
3
nights.
2.
Cancel
the
whole
booking
and
forfeit
my
advance.
I
requested
to
talk
to
her
manager,
she
checked
and
the
manager
refused
to
talk.
At
this
point
I
knew
I
was
in
the
wrong
place
and
planned
to
move
out
once
my
wife
arrives.
After
2-3
hours
of
waiting
my
wife
arrives
and
I
ask
them
to
cancel
as
per
policy.
The
lady
rudely
refused
and
said
that
I
would
have
to
either,
1.
Stay
for
one
night
and
pay
more
for
the
same
night.
2.
Or
forget
my
advance
and
walk
out.
At
this
point
I
know
that
the
line
has
to
be
drawn
and
ask
them
to
either
let
me
speak
to
the
manager
or
I
will
be
compelled
to
call
the
police.
Finally
the
manager
emerges
from
his
den
only
to
make
matters
worse(while
we
expect
a
man
at
his
level
to
sort
matters
out
amicably).
He
starts
with
claims
that
he
has
no
fear
of
police
and
goes
berserk
on
us
with
no
control
over
his
words
or
anger.
Apparently
he
had
offered
me
discount
since
I
booked
for
4
nights.
I
asked
him
for
hotel
booking/cancelation
policy
and
he
responds
that
"whatever
he
says
and
decides
is
the
policy
of
the
hotel".
Me
as
a
senior
executive
of
an
MNC
had
traveled
far
and
wide
and
stayed
at
innumerable
hotels,
never
have
I
met
such
an
aggressive
and
unprofessional
man.
I
was
told
that
this
great
man
calls
himself
Robin.
I
wish
his
employer
'All
the
best'.
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