Featured Reviews


Frequently mentioned in reviews: hotel (24) room (20) good (19) pool (18) stay (15) staff (14) friendly (11) breakfast (11) location (10) service (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Sourabh K. 2 months ago on Google • 99 reviews New
    It's a Good looking hotel also located close to most of the main streets. The swimming pool is the highlight. The staff is friendly but they need to learn to speak and understand English as they cater to a lot of English speaking population. Not knowing proper English reflects ignorance on their part and feel like they take is for granted. Food was good too and I had a pleasant stay and a good experience!
    1 person found this review helpful 👍

  • 5/5 Jasveen W. 5 months ago on Google • 14 reviews
    Our stay at this hotel was truly delightful. Opting for the Deluxe Pool Access room was a fantastic choice. The spacious rooms and the private small pool with a jacuzzi were simply perfect for relaxation and unwinding. The highlight of the stay was the expansive pool, which was not only beautiful but also well-maintained. The staff, especially K. Bow, at the Pool bar, made the experience even better with their warm and friendly service. Dining at the hotel's restaurant was a culinary pleasure. The food was not only delicious but also reasonably priced, making every meal a treat. To complete our stay, we indulged in a one-hour spa session, which left us feeling rejuvenated and pampered. It was the ideal way to cap off our visit. Overall, this hotel offers an excellent blend of luxury, relaxation, and attentive service. I would highly recommend it to anyone looking for a memorable and enjoyable getaway.
    1 person found this review helpful 👍

  • 5/5 William C. 1 year ago on Google
    Upgraded the room with direct access to pool. Unfortunately the wooden floor surface is pretty swollen. If you're lucky you can get the renovated room with direct access to pool. Still the kids love the direct access to pool. Location is perfect, pretty much in the middle of patong beach. Breakfast is pretty good, but i had expected a more various daily changed breakfast. Maybe this is caused by the pandemic I'm not sure about. Nevertheless I still recommend this hotel.
    1 person found this review helpful 👍

  • 1/5 Foodie D. 1 year ago on Google
    Don't even think about booking this property. It's a shame on the name of NOVOTEL HOTELS. It was such a terrible experience. Don't get fooled with Google ratings it seems they have managed it. The hotel is just a very good property at very good location That's it if you expect service it's zero if you looking for good food it's not available. Front desk is always busy and ignore you like you are staying there for free. Hygiene is zero as you get dirty rooms and even after asking for room service no one turns up.
    1 person found this review helpful 👍

  • 3/5 Masten M. 1 year ago on Google
    The built-ins in the room are old and dated, there's not a single USB plug anywhere, the mini bar doesn't get cold, the do not disturb switch didn't work, the AC control didn't work and the door latch was missing. Bed wasn't very comfortable either, Doubletree by Hilton's bed was much more comfy. Only pros is the 400 sq ft deluxe room size. Location was so so, about 600 metres from Patong beach. In short, this hotel desperately needs a refurbishment. We booked a room here based on the rave reviews in TripAdvisor 😩.
    1 person found this review helpful 👍

  • 4/5 Eve U. 1 year ago on Google
    Room very clean and nice swim pool. Good breakfast. We have a little bit problems after went back from party. But duties manager solve it immediately. We totally understand the security guard did very well in the position and followed hotel policy. Although more awareness would be good! ☺️☺️

  • 4/5 Satveer S. 1 year ago on Google
    Superb location. Nice property. has resort kind of vibe. With amazing staff. I hope the breakfast buffet includes more options. kind of basic spread. Overall enjoyable experience.

  • 5/5 Adil A. 4 months ago on Google • 6 reviews
    · Efficient and Smooth check-in The pool was fantastic, offering a refreshing escape during my stay. The staff was incredibly friendly and made my stay enjoyable. Impressed by the perfect cleanliness throughout the hotel—maintaining high standards. Prime location, ideal for exploring nearby Disliked · Rooms were inconveniently distant from elevators, causing inconvenience during the stay. Noticed a significant 25% rate hike from October to November, which was unexpected and disappointing. Daytime noise, particularly poolside music, was disruptive. Additional soundproofing is advisable for a more peaceful environment.

  • 1/5 ALI A. 1 year ago on Google
    Wow! Good job figuring out how to beat the rating algorithm, hopefully this review will surface and kindly, press thumbs up to help other people avoid this trap I have been in 4 hotels since I arrived in Thailand and this has to be by far the worse hotel I have stayed in, guess I was spoiled by the awesome hotels in Bangkok and Rawai Phuket. Let's start, this is the only hotel I booked through booking that you have to pay when you arrive at the property, check your confirmation email, there's a small note at the end that states that. Reception: Thai people are friendly people, in general, I was confronted by a very impolite receptionist that has no patient at all. All I heard was NO, PAY HERE you didn't pay on booking (ok after checking with the email mentioned above, I paid) Maybe she was having a bad day, heavy traffic, no problem let's get it over with. Room: where do I start with the room... Safety: the front door lock is broken! You have to wiggle the door knob to latch the lock (nice!) Cleanliness: Dust bunnies everywhere! We checked in 5 hours late, that's 5 hours for them to wipe and get it ready (no problem, bring out the wet wipes and clean the room for them... For the safety of my family) Kettle is rusty, we had to clean it, boiled water, empty it and refill to make sure its safe to make coffee with Towels, after drying my son, I find hair over his shoulder, they are not cleaned well and the person before us shaved and used it, and they didn't clean it well Shower: curtain is moldy AC: is cool, governed at 24*C, no matter if you make it colder, stops at 24 Water in the shower: Cloudy! Mosquitoes, everywhere! Get ready to get bitten Only thing good going for it is location, it's on a lively street and walking distance from shops, pharmacies and restaurants. This review is intended for families, don't be tricked by the professional shots on booking apps and dig deep into the reviews to find feedback like this and many more.

  • 5/5 Piyali Basu K. 1 year ago on Google
    I had a wonderful experience at the Novotel Vintage park. The rooms are good. Reception services, room service, in room dining, house keeping are all excellent. Very well trained and responsive staff. The choice of restaurants is also good . The room was wonderful, clean, and perfect to celebrate a birthday weekend.

  • 1/5 Matthew F. 1 year ago on Google
    Grinders. Hammer drills. Every. Day. It is clear that this hotel just simply does not care about the comfort of its guests. There are many issues with the service of this hotel, such as, the noisy environment, towels taken and not replaced, stained bed sheets and towels, no hot water for two consecutive days, pool table out of order for the entire duration of our stay. The staff we dealt with were dishonest and untrustworthy. An absolute nightmare for a so-called 5 star hotel; in fact the worst hotel we have even encountered.

  • 5/5 MS 1 year ago on Google
    Great location, courteous staff. Huge swimming pool. 5 min walk to Patong beach. Surrounded with nice shops. Perfect location and perfect environment. Clean rooms:)

  • 5/5 Sharon L. 1 year ago on Google
    Our first family holiday overseas since COVID. We were really happy with our accomodation, although a little dated the room (which didn’t bother us tbh) it was very clean, spacious and in working order. The view was great too. The Novotel Vintage Park resort staff were amazing! Super friendly, accomodating and helpful. Nothing was too much trouble and we loved that they took time to genuinely interact with us and the kids. Even with food allergies the chefs and food/beverage staff went out of their way to ensure we were accommodated, always bringing an abundance of alternative food which wasn’t available at the buffet breakfast. The pool/bar staff were attentive, polite and fun. The pool itself was clean and family friendly; the swim up bar was fantastic too. The activities in the kids club were also fun, the kids were able to make all sorts of crafty things. Well located with good facilities, although I personally don’t think the newly added cannabis dispensary in the hotel lobby was necessary, I think it should go. The In Balance day spa was also a stand out, any stress left us after our first treatment. The staff and service was wonderful, we would definitely stay again!

  • 4/5 Patrick O. 1 year ago on Google
    The staff were exceptional and friendly. Housekeeping didn't top up conditioner or body lotion in our 3 day stay We stayed here for the accessible room.. which was good but not perfect. For a person in a wheelchair it is ok but not perfect. For a person on a walking frame requiring hand rails in bathroom/shower 🚿 it's more than manageable The accessible room has a step going into room & into shower only small but should be a ramp. There is a couple of missing tiles around pool. 1 near elevator 🛗 on other side of bridge. And one at the rear or the square restaurant(when exiting towards car park). As this will not effect most people when pushing a wheelchair it makes it more difficult than flat like it could be if wasn't damaged. Another accessible issue is the square restaurant has 2 steps to enter that are far enough apart makes difficult to get chair up one before the next one. Whilst we encountered these minor issues we overall had a great stay. It would be good if management fixed these to make easier for people with mobility issues. The breakfast there was so many options. I don't normally have breakfast but was worth it here.

  • 5/5 SATVINDER K. 1 year ago on Google
    This hotel is located at the best location. View is amazing, beach is nearby. Had so much fun.

  • 5/5 sachink4980 1 year ago on Google
    Good rooms, good service, good location, good breakfast.., everything was okay in this hotel, I recommend you to go and have stay...

  • 5/5 Ankit S. 1 year ago on Google
    "Good room, free wifi, good service , friendly staff unforgettable! Facilities are well equipped. Large swimming pool!. Thank you for our special day off.

  • 4/5 Varun A. 1 year ago on Google
    My second stay at this hotel. Very well located and quite a big property. A good stay with family and a walking distance to the all famous Bangla road of Phuket. Must visit.

  • 5/5 jeremy s. 1 year ago on Google
    I visited this wonderful hotel with my wife and 10 month child. Wonderful hotel with the most helpful staff especially Mr Gang from reception desk. They accommodated all our requests and needs. The swimming pool is amazing and is open till 9pm. The location of the hotel is super convenient just 5 minutes from the beach and close to various restaurants. The buffet breakfast was wonderful and I loved that the breakfast was till 1030. Good choice and variety in the breakfast and most of all they refill till the end. This hotel also has a small outdoor kids play area equiped with swings, slides sewsaws etc. In addition, it also has an indoor kids play room. The deluxe king room was very spacious with lovely views of the pool and is exactly as seen on Agoda/booking.com In short a wonderful family friendly hotel which I would strongly recommend and would definitely come back again

  • 3/5 Jesse T. 1 year ago on Google
    Hotel is pretty dated. Definitely needs a lot of work and renovations. Breakfast was okay but nothing spectacular. We had issues with our door not locking which thankfully resulted in us being upgraded to a new room. Overall an okay stay. Location and Lobby Bar are probably the best features of the hotel. But it's definitely not as good as you'd think judging by the promo photos and previous experiences in other Novotel Hotels.

  • 5/5 Shamima Y. 1 year ago on Google
    Superb location. The staffs were very friendly and accommodating. Absolutely loved their breakfast spread. The pool is to die for.

  • 5/5 Chutima D. 2 years ago on Google
    Very friendly staffs. Facilities are well equipped. Large swimming pool!. Thank you for our special day off.

  • 5/5 Vishal G. 1 year ago on Google
    GREAT VALUE FOR MONEY 💰 --- Located in the heart of Phuket with most action. Walkable for everything that you're looking in Patong area, one of the most visited place of Thailand.


Call +66 76 380 555 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Baan Laimai Beach Resort & Spa image
1
Baan Laimai Beach Resort & Spa
Resort hotel
Relaxed rooms, some with sea views, in an informal hotel with a lagoon-style pool & open-air dining.
$97/night
4.30 (4.9K reviews)
Paradise Beach image
2
Paradise Beach
Beach pavillion
No-nonsense dorms in a simple beachfront hostel with a complimentary area shuttle & Wi-Fi.
4.10 (4.5K reviews)
Amari Phuket image
3
Amari Phuket
Hotel
Contemporary beachfront retreat with 3 restaurants & 2 bars, as well as a day spa & an outdoor pool.
4.60 (4.5K reviews)
ibis Phuket Patong image
4
ibis Phuket Patong
Hotel
Laid-back hotel offering an airy bar & a tapas-style restaurant, plus an outdoor pool & a hot tub.
$44/night
4.40 (4K reviews)
Phuket Marriott Resort & Spa, Merlin Beach image
5
Phuket Marriott Resort & Spa, Merlin Beach
Hotel
Polished resort with 10 restaurants & bars, plus 3 outdoor pools, a spa & a gym.
4.60 (3.5K reviews)
Last updated:
()