2/5 Gaurav A. 10 months ago on Google
I
am
writing
here
to
share
about
my
unpleaseant
experience
during
our
stay
in
this
hotel
last
week.
We
went
to
phuket
in
a
big
family
group
and
we
had
booked
4
rooms.
This
hotel
was
recommended
to
us
by
Make
my
trip
executive
as
we
had
booked
our
stay
through
them
only.
I
would
like
to
share
about
few
important
things
related
to
services
and
safety
so
that
it
will
help
others
in
making
decision
whether
to
go
for
this
property
or
not.
1.
First
of
all,
the
housekeeping
staff
was
rude
and
was
not
at
all
cooperative
and
when
we
asked
them
to
clean
the
rooms
they
simply
refused
and
told
us
that
they
do
it
as
per
their
convenience
only.
Despite
that,
only
some
and
not
all
of
our
rooms
got
cleaned
during
the
second
day
even
as
per
their
routine.
On
Rest
of
the
days,
all
rooms
were
cleaned
by
them
but
not
properly.
2.
There
was
no
air
conditioning
in
the
lobbies
on
all
the
floors.
Even
the
reception
and
restaurant
area
were
not
effectively
air
conditioned.
The
rooms
are
too
old
and
air
conditioning
in
rooms
is
also
obsolete
and
ineffective.
No
shaving
kit,
toothbrush
kit,
soap
bar
was
provided
in
the
washrooms
though
you
would
expect
such
facilities
from
them
though
shower
cap,
liquid
hand
wash
&
shampoo
was
provided
by
them.
3.
Another
strange
thing
that
you
would
never
expect
is
that
they
even
refused
to
change
towels
during
the
day
or
to
give
extra
towel
as
their
policy
was
that
they
change
towels
only
at
the
time
of
room
cleaning.
4.
Once
incident
that
happened
during
our
stay
was
that
a
child
got
locked
in
her
room
while
her
family
was
in
another
room
and
she
could
not
open
the
room
herself
and
the
room
key
was
also
inside.
When
her
family
requested
the
executive
at
the
reception
to
send
a
master
key
to
open
the
room,
she
refused
to
send
anyone
and
instead
asked
them
to
come
and
collect
the
same
from
the
reception
and
she
was
more
concerned
about
her
lock
rather
than
for
that
little
child
so
that
the
lock
may
not
get
damaged
by
inappropriate
attempts
by
her
family
to
open
the
door.
5.
Now
most
importantly,
there
is
no
security
of
your
belongings
in
the
room
while
you
go
out.
We
had
left
few
used
clothes
in
the
room
and
did
not
store
them
locked
in
the
luggage
as
one
would
never
expect
them
to
get
stolen
but
it
happened
with
us
as
Two
items
went
missing
from
our
room
and
when
we
asked
the
house
keeping
staff
about
it
she
acted
too
strange.
Later,
we
found
out
that
few
cosmetic
items
were
also
missing
from
our
other
room.
The
Hotel
reception
was
contacted
and
they
expressed
helplessness.
A
positive
guest
experience
can
result
in
return
visits,
and
a
brand
reputation
that
contributes
to
ongoing
growth.
However,
Ramada
by
wyndham
may
have
a
different
outlook
and
attitude
towards
its
customers
experience
and
satisfaction.