1/5 Gilbert O. 6 months ago on Google
failed.
I
should
foot
the
bill
for
the
doctor
to
attend
to
my
wife
13,500
bahts.
That
is
not
the
thing
I
expected
from
a
five-star
resort.
I
want
to
put
on
record
that
hopefully
the
Top
management
will
review,
train,
and
improve
the
Front
desk
manager's
professionalism,
and
keep
your
promise
to
your
guest
when
you
assure
me
that
you
will
send
the
email
to
me.
and
food
management.
It
is
understandable,
that
problems
can
happen,
but
I
expect
the
5-star
Hotel
management
to
act
and
manage
it
professionally
and
take
corrective
action
when
I
express
concern
and
warn
of
the
house
fly
issue
from
the
first
day.
Jeremy
did
reply
to
my
email,
mainly
defending
the
Hotel
instead
of
replying
to
the
issue
that
I
raised,
the
waiter
served
the
coconut
with
his
thumb
in
the
coconut
water
while
carrying
it
to
my
table
and
many
house
flies
on
the
foods
I
quoted
from
Jeremy's
reply,
instead
of
replying
to
the
issue
of
thumb
in
the
coconut
water
and
many
house
flies
on
the
foods,
giving
an
unhelpful
reply,
saying
there
is
NO
problem
at
all.
"After
investigation,
there
is
no
indication
of
breakdown
of
our
food
safety
system.
Also
there
is
no
other
guest
incident
of
food
borne
illness.
"
Overall
the
attitude
of
the
staff
in
the
Hotel
was
very
polite
and
helpful.
If
not
for
the
fly
and
poor
food
handling
by
its
waiter
putting
a
risk
of
food
poisoning,
it
would
be
a
good
place.
Attached
are
the
photos
and
video
of
the
fly.
I
hope
I
don't
need
to
use
the
recorded
conversation
unless
keep
my
proof,
should
the
manager
deny
it.
Gilbert
2 people found this review helpful 👍