1/5 Rami S. 9 months ago on Google
Mixed
Feelings
about
Lost
Item
Incident"
During
my
recent
stay
at
this
hotel,
I
unfortunately
encountered
an
issue
with
a
lost
item.
I
inadvertently
left
my
Apple
AirPods
in
the
room
after
check-out.
Upon
realizing
my
mistake,
I
promptly
contacted
the
hotel
staff
to
inquire
about
the
lost
item.
To
my
disappointment,
they
claimed
that
the
AirPods
were
not
found
in
the
room.
What
added
to
my
frustration
was
the
fact
that
the
hotel's
app,
which
tracks
items
left
behind,
still
showed
my
AirPods
as
being
present
in
the
room.
This
conflicting
information
left
me
unsure
of
what
to
believe.
I
tried
explaining
the
situation
and
showed
them
the
app's
data,
hoping
for
a
resolution,
but
the
staff
seemed
dismissive
and
uninterested
in
assisting
further.
On
a
positive
note,
the
hotel
itself
was
pleasant
overall.
The
room
was
clean
and
comfortable,
and
the
facilities
provided
a
satisfactory
experience.
The
staff,
aside
from
the
lost
item
incident,
were
generally
friendly
and
accommodating.
The
location
was
convenient
and
offered
easy
access
to
nearby
attractions.
While
the
lost
item
incident
did
put
a
damper
on
my
stay,
I
cannot
completely
disregard
the
positive
aspects
of
my
experience
at
this
hotel.
However,
I
do
suggest
that
the
hotel
improves
its
communication
and
handling
of
lost
items.
It
is
important
for
them
to
take
responsibility
and
provide
better
support
in
such
situations,
ensuring
that
guests
feel
valued
and
attended
to.
In
conclusion,
if
you
decide
to
stay
at
this
hotel,
I
recommend
being
cautious
with
your
belongings
and
double-checking
everything
before
leaving.
The
lost
item
incident
highlighted
a
lack
of
consistency
and
reliability
between
the
hotel's
app
and
their
actual
room
inventory.