2/5 Thanagrit W. 1 year ago on Google
Not
bad
for
room,
facility,
location
and
sea
view
but
worse
management.
We
received
compensation
nothing
from
a
cancelled
room
in
advance
(We
informed
2
days
prior
to
stay
1
from
2
reserved
rooms)
and
also
got
the
wet
room
when
arrived
without
staffs'
care.
Not
recommend
here
in
terms
of
the
hotel
service
and
management
quality.
1.
We
booked
for
2
rooms
at
full
price,
paid
directly
to
hotel
account
(via
the
government
campaign
to
help
hotel
during
Covid)
2
months
advance.
Then
2
days
prior
arrival,
we
informed
the
hotel
to
cancel
a
room
and
asked
to
upgrade
the
remaining
room,
not
asked
for
refund.
The
'reservation
manager'
said
it
possible
but
have
to
ask
'accounting
manager'
to
approve.
No
call
after.
When
we
arrived,
the
hotel
manager
told
that
the
accounting
manager
hadn't
approved.
The
room
cannot
be
upgraded
due
to
'accounting
reason',
she
insisted.
I
don't
think
this
is
the
'reasonable'
and
reflected
how
the
management/process
in
this
hotel
work.
The
hotel
staffs
and
manager
were
no
any
ability
to
applied
to
solve
a
general
problem.
I
wouldn't
mind
at
all
if
the
reason
would
be
'the
room
is
full',
but
actually
not.
2.
Consequently,
we
asked
if
the
hotel
can
provide
any
voucher
discounts
to
use
hotel
facility
such
as
restaurant
or
bars.
No
response,
no
any
offers
until
we
check-out.
That's
mean
we
paid
the
standard
room
at
166%
of
usual
rate
I
should
pay
for.
This
full
rate
was
quiet
higher
than
booking
websites.
3.
We
opened
the
room
225
at
3.30
pm.
and
found
that
1/2
of
the
inside
about
60
sq.m.
room,
around
the
bed
was
'wet'.
We
informed
the
concierge,
no
any
apology
or
resolution
offer.
We
had
to
ask
them
to
organise
and
left
for
other
activities.
It
would
be
alright
and
satisfying
experience
if
no
any
accidental
changes.
However,
I
think
by
the
hotel
management
and
the
manager
action
+
her
giving
reasons,
this
hotel
charge
overpriced
and
staffs
were
not
professional
and
no
service
minds.
I
would
not
stay
here
again.