3/5 Cleo Clarize O. 4 months ago on Google
I'm
torn
about
writing
this
review
because
there
were
a
few
Acacia
service
members
who
made
my
stay
good,
but
considering
everything,
my
whole
experience
was
subpar.
First,
I'm
not
sure
what's
going
on
with
the
front
desk
reception,
but
I
felt
like
a
nuisance
every
time
I
came
up.
They
acted
cold
besides
maybe
one
or
two
women
which
is
bizarre
because
their
primary
focus
is
customer
service.
One
of
them
didn't
even
look
at
me
in
the
eyes
while
helping
me.
The
day
before
my
final
day,
the
front
desk
offered
me
a
boxed
breakfast
since
I
was
leaving
at
4
AM
for
an
early
flight.
I
confirmed
again
with
them
that
night
that
it'll
be
ready.
The
following
morning,
at
4:15
AM,
I
checked
out.
I
was
told
that
my
room
was
settled
since
I
paid
in
advance.
I
wasn't
asked
how
my
stay
was.
I
walked
out
of
the
hotel
and
actually
came
back
since
I
forgot
about
my
boxed
breakfast.
They
didn't
seem
aware
of
it
at
all
since
they
didn't
even
remind
me
when
I
checked
out.
All
I
got
was,
"It's
not
ready
yet,
are
you
willing
to
wait?"
No
apologies,
nothing.
I
paid
extra
for
the
breakfast
rate
only
to
not
receive
the
breakfast
and
to
have
that
be
my
final
interaction
at
Acacia.
It
left
a
terrible
taste
in
my
mouth.
On
the
night
of
my
birthday,
I
had
three
relatives
come
visit
me
in
my
room.
Our
conversations
were
in
normal
voice
level
with
much
laughter.
We
received
a
call
regarding
a
noise
complaint
which
really
surprised
us.
I
then
realized
that
my
room
was
a
connecting
room.
At
that
point,
I
completely
understood
their
complaint.
It
would
be
helpful
to
notify
guests
that
their
room
is
a
connecting
room.
When
I
booked
with
an
Acacia
rep,
I
wasn't
notified
of
this.
However,
I
was
always
informed
of
this
in
other
hotels
and
even
cruise
ships
and
have
opted
to
have
a
different
room.
If
no
other
rooms
were
available
and
I
was
informed
appropriately,
I
would've
made
sure
to
be
mindful
of
the
other
guests
that
one
night
that
my
relatives
visited
me.
However,
I'll
give
credit
where
credit
is
due.
The
rooms
were
clean.
And
the
housekeeping
staff
are
hardworking
and
always
made
sure
I
had
everything
I
needed.
The
bellhops,
drivers,
and
security
were
the
warmest
and
made
my
stay
all
worthwhile.
I
was
alone
for
my
trip,
and
I
always
felt
welcomed
and
part
of
their
family.
Similarly,
when
my
grandmother,
who
visited
me,
fell
coming
out
of
the
van,
one
of
them
was
quick
to
bring
her
water
and
a
wheelchair
in
case
she
needed
it.
Overall,
I
won't
be
coming
back
or
recommending
Acacia.
I
stayed
at
a
different
hotel
when
I
visited
a
province
during
my
2-week
stay
in
the
Philippines,
and
I
couldn't
help
but
notice
the
palpable
difference
in
customer
service.
I
paid
way
less
and
received
consistently
stellar
and
genuine
customer
service.
A
sincere
apology
or
a
simple
smile
should
not
be
that
much
to
ask
for
and
can
make
a
world
of
a
difference
to
your
guests.