VERY Poor customer service, especially from the manager. I went to this Trinoma branch to request a SIM upgrade. I only have my digitized PhilID and my Philhealth ID, which the manager outright told me can't be honored. The male employee ( can't forget his face) even suggested that I get a postal ID harhar. Funny thing is that, when I went to the SM branch and showed the only IDs I have, they asked for other IDs, but I explained that I lost my other valid IDs when my wallet got lost. The person who assisted me had it verified through the manager, and low and behold, I was queued for my upgrade. The Trinoma manager was rude, even said to her male employee " Ikaw na bahala etc...kulang na lng sabihing umalis na ako. Being the manager, surely she can work around in verifying my information, right? The SM Annex people are very helpful and the person who helped me did not find any problem verifying my information.

Sloth like working pace. Desperately upsetting. Expect them to make you wait long enough to lose your patience while on queue. Has quite a number of employees. Yet most of them wastes time. At the business center about an hour now. My observation = plain lazy.

Customer service wait time is really poor. Been to this branch thrice already and the wait time for queueing is minimum 1 hour and 30 minutes. Each customer being attended to by the CS rep takes forever! Also, I noticed that they prioritize those customers getting a new plan/phone. Every visit is worse than the other! In-store service is as slow as the telco’s data. Not worth the penny im paying for! Add more manpower, create a separate queue for existing and new customers, impose a SOP on appointment duration. Your appointment booking system is pointless if this is the in-store experience you’re giving.

Finally had my prepaid SIM card upgraded to LTE and it only took less than 15 minutes. Thank you for the help, Bevs! A + service, just make sure you get there right when they open to avoid long lines.

When I came here yesterday no one approached me the employees were not friendly its like they dont want to entertain anyone.

ndi accomodating mga employees.since it was our 1st visit,we do not know how it works.nobody even bothered to ask us what we need.and yes they all look lazy.maybe they are trying to have a relaxed environment but failed.also,according to Jesson,the sim cards i picked up will be activated by end of business day yesterday(9pm give or take),until now it"s almosr 9am(12 hrs later)sim is not activated.be careful when giving information if ur not sure,ur giving false hopes to ur customers.

Worst experience out of all the Care Centers. My advice to anyone that decides to have bring their concerns here is to go to another care center. They were clearly prioritizing the people that want to sign-up for a new plan. They don't show the queue numbers so you don't know that this is what is happening. I kept asking whether my queue number is still in the system and they kept telling me to just wait. Later, they would end up telling me that there was an error in the system. How would we know if they don't show the queue numbers? They can just pick the concern they want to address i.e. new accounts.

Long queue

Very poor service and slow crew to take your concern. Lacks initiative in making extra effort to attend to customers need l.

3 hours minimum wait time to talk to their customer service - enough said

You probably have to wait to a minimum of three hours to a day just to avail or renew for a plan. The less questions you ask the faster it will be which is ideally bad for a customer. Just go to another branch instead or just unsubscribe and switch to a different mobile service provider with a more professional service system.

Lowest star given here. I've booked an appointment online yesterday for today. (December 30) with appropriate time of 2:10pm. I've arrived on the store at 2pm and showed my appointment schedule. Now I have to wait for the said time. It's 2:32pm now and still have to wait in line for my inquires.. 🤦🏻‍♂️ The thing is, why even put/booked an appointment with the said DATE and TIME and having to wait in line for you appointment?? 🤷🏻‍♂️

Bad service. Staff assigned to process my request was very rude. There was no update either after the promised expected date, and had to call customer service to follow up.

Terrible modems, bad reception.

Bad Service, Prioritizing Company policy above customer needs. I have presented all the documents(SPA, authorization letter, ID, etc.) that I am authorized in all accounts, and yet they won't release the postpaid sim that was lost. Plus G/Gie of Globe is useless, it will ask you to send your number(in my case) my lost sim number, and will text you a verification code.

I had a 10am appointment schedule and its already 11am. Only 2 CS staff on duty. What's the point of setting appointnents when you can't be accomodated on time.

Good evening to all the wonderful staff of Globe Telecom - Ayala Malls TriNoma. I just want to give Alda a wonderful KUDOS to her because she went an extra mile to make a follow up call if my replacement sim is already working. Yes it is. That's what you call Excellent Customer Service. Been a CSR for several BPO companies myself and I know to put myself in the customer's shoes or situation. And she assisted me right away with my concern without any hesitation and process the sim replacement. If you're going to Telecom - Ayala Malls TriNoma just look for her right away and rest assured you wont get disappointed.

Queue system doesnt work!!! They insist that i was called when even if i tried to queue again there is no queue number on their system. They dont also show the queue list on their screen

(Translated by Google) Trinoma (Original) Trinoma

Baaaaddd customer service. Was promised they’d contact me with 7 business days for the update regarding my issue with porting my number but they never did. Sales representative not properly trained on their processes such as number portability thus giving incorrect information

(Translated by Google) Slow service. You seem to be grateful and you subscribe to them. (Original) Bagal ng service. Parang may utang na loob ka at nag subscribe ka sa kanila.

Sorry to say ,Not accomodating Staff

Good

Have to wait for a. Long time. Customer service tskes for ever try to do it over the phone

poor services

The customer service in MOE just sucks

(Translated by Google) No matter how long the queue is .. (Original) Walang kwenta napaka haba ng pila..

Really bad customer service

No Gcash Mastercards available, don't know when it will be available... Poor customer service

Platinum lounge was quiet okay and the service was okay as well, but the queue. You need to bring a lot of patience with in waiting for your number to be called, even though you're a Platinum member.

Very slow service. The crew would ask u if you are willing to wait, signalling that they can't provide fast and good service to its customers.

The place is good.. But i think they have to hire more staff to manage all costumers quickly..

Effective queue management but not too efficient.

Bad to moderate cell service. They sell your postpaid number to junk mail/text services. Annoying calls for you to upgrade your plan.

Excellent for helping costumers

They acted fast to my complaints.

Went there to pay for my Globe broadband account.

Adjusted operating hours due to covid 19

Fast transaction.

Rude staff

POOR SERVICE

Queue time is horrible for a couple of minutes of service

You have a very poor service globe trinoma branch.. giving a queue to your customer is non sense if your not using it prioritize who come first so fix your damn service..compare to other branch your service is very very poor... no customer but your service is very bad

Service is good but of course need some waiting due to number of customers.

Not so crowded but somehow we atill have to wait king of long. But I reckon it is better than their store in SM North Edsa

i was there when i buy my home wifi

Efficient and reliable staff

Thank you Cathy for assisting me regarding my concern. She’s awesome and did extra mile to help me out. If you need upgrading or other issues look for CATHY and rest assured you wont get disappointed.

Waiting time is an hour to 2 1/2. but I really think this is because of the customers who asked a lot about tech stuffs about their phone rather than Globe services why 2 stars and this is me beings generous. Waited for almost 2 and half hour, Before I qued, I checked with the personnel their if I can renew my plan and avail the 36 months promo, they said yes and they have stock. however when its my turn they said it was an online offer only.

Very POOR ,TERRIBLE AWFUL ,DISAPPOINTING SERVICE BULOOOOK ! The counter guy we talked to was an A55, We transferred to SM annex very nice Service total opposite from this Trinoma branch.