4/5 farooque r. 6 months ago on Google • 23 reviews
Subject:
Disappointing
Experience
Regarding
Deposit
Policy
.
Dear
Sir/
Madam,
(Hotel
Management),
I
recently
had
the
opportunity
to
stay
at
your
esteemed
hotel
during
my
return
journey
from
Indonesia
to
Davao.
As
a
frequent
traveler
and
loyal
customer
of
Agoda,
I
had
high
expectations
for
my
stay.
While
I
found
the
room
to
be
neat
and
clean,
I
was
deeply
disappointed
by
the
hotel's
deposit
policy.
At
the
time
of
check-in,
the
counter
staff
insisted
on
a
2,000
Filipino
Pesos
deposit,
which
would
be
returned
upon
checkout
after
room
inspection.
This
practice
is
not
only
inconvenient
but
also
disrespectful
to
guests
who
have
already
provided
their
credit
card
information
through
a
reliable
booking
source.
I
would
like
to
point
out
that
most
of
other
hotels
in
the
same
locality
do
not
have
such
a
policy,
making
your
hotel's
approach
seem
like
a
lack
of
confidence
in
your
guests.
This
was
a
significant
inconvenience
and
a
source
of
discomfort
during
my
stay.
Due
to
this
experience,
I
regret
to
inform
you
that
I
cannot
recommend
your
hotel
to
my
friends,
colleagues,
or
anyone
in
my
network
for
their
stay
in
Manila.
I
hope
you
take
this
feedback
seriously
and
reconsider
your
deposit
policy
to
better
accommodate
and
respect
your
guests
in
the
future.
Sincerely,
farooque
Randhawa
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