1/5 Dana Chernin M. 6 months ago on Google
Terrible,
poorly
run
dealership.
I
have
been
driving
premium
cars
for
many
years
and
have
never
had
an
experience
like
I
had
here.
I
purchased
an
A4
with
numerous
electronic
issues
right
from
the
beginning,
so
many
that
the
car
was
ultimately
declared
a
lemon
and
bought
back
by
Audi
corporate.
My
salesperson
Luis
had
no
interest
in
hearing
about
them,
or
helping
me
get
to
a
resolution.
The
car
spent
over
2
weeks
at
service
the
first
month
I
had
it,
and
the
service
department
was
uncommunicative
about
what
they
were
doing
and
when
they
expected
to
return
the
repaired
car
to
me.
This
went
on
for
months.
If
I
reported
a
problem
that
did
not
show
on
their
computer
diagnostic,
they
made
me
feel
that
I
was
the
problem.
I
ending
up
having
to
take
photos
of
the
screen
every
time
it
malfunctioned
to
prove
what
I
was
experiencing.
The
dealership’s
proposed
resolution
was
to
take
the
car
back
and
give
me
trade
in
value
for
it,
which
meant
it
would
have
cost
me
thousands
of
dollars
to
deal
with
the
defective
product
they
sold
me.
After
that
I
went
to
Audi
North
America
and
opened
a
claim
with
them.
It
took
a
couple
months
but
they
offered
to
buy
the
car
back
from
me
for
more
than
I
paid
for
it,
and
gave
me
some
incentive
money
towards
the
purchase
of
a
new
one.
Audi
needed
a
copy
of
my
registration
and
I
realized
that
I
did
not
have
my
registration
for
the
new
car.
I
called
motor
vehicles
and
they
said
it
had
been
sent
out
2
months
before.
Turns
out
it
had
been
sent
to
the
dealer
but
they
never
informed
me
that
it
had
arrived.
I
am
impressed
and
satisfied
with
how
Audi
corporate
handled
this,
but
this
dealership
is
a
terrible
representative
of
their
brand.
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