From calling to schedule an appointment for a couples massage to entering the building to leaving was amazing. Excellent customer service was provided by Kim and Mackenzie, they were our masseuses and they were kind and respectful. The room where we had our massages was clean and organized and had a calm aroma. We had a little hiccup before our appointment time and I called them to notify them and were sweet enough to assist us to get the best out of our massages we were anxiously waiting for months (we couldn’t find time to schedule a massage due to work but they were able to book us about a week from the time I called). Thank y’all for making sure we enjoyed our massage.

I had a massage with Mackeinie on 8/16/23 and it was absolutely wonderful! She is awesome and I will definitely be going back to see her soon. The massage office is beautiful, clean and very welcoming. I will be referring my clients and anyone else who asks about a massage therapist to TBTM…5 ⭐️ +

I prepaid/booked and scheduled for a 430-6p appointment and while I arrived 5 minutes late the door was locked and and nobody came to the door after knocking and several repeated attempts to call and text. I never even received a courtesy call or message telling me that they had to leave early and if I could reschedule the appointment. I will definitely be getting a refund one way or another and taking my business elsewhere.

Took my wife to True Balance Therapeutic Massage for her birthday and she stated that it was nothing short of AMAZING. Being from another state we will definitely be coming back when we come to the Dallas/FTW area. Thank you for such a great experience Mackeinzie.

My experience at True Balance was amazing. Kimberly & McKenzie M had the most welcoming spirits. I had the pleasure of McKenzie handling my Swedish massage and my my my those hands were heaven sent! I so needed this, the hour went too fast! LOL..If you have not been to True Balance it is definitely worth a visit, you will not be disappointed & you will book again.

I have enjoyed 5 massages here. The location is convenient and quiet. The room I have been in is clean, quiet, and comfortable. Both Kim and MacKenzie were responsive to my requests and created a relaxing environment. I felt safe here as well. Highly recommend.

I only go to True Balance for massages! The atmosphere is calming and perfect for a great experience. I have used several different therapists there and always have a good experience, but Kimberly is the best! Book an appointment! Your body will thank you!!!

The wife and I have been there a couple times now. Great little place in the middle of Arlington with friendly staff. Both times the massages have been excellent. Recommend you check their website before going as they often run great specials!

My massage therapist, MacKenzie, truly has hands that are Heaven sent. I have tried other local massage businesses; however, nothing compares to the level of care I've received at True Balance. Their services are an important component to my health and well-being. For me, my massage therapist is for keeps. She's an absolute blessing!!!

Best massage I have had in a long time. I will be back on a more regular basis. Mackenzie is amazing and worked on my trouble areas. I felt so much better after my massage. I highly recommend Tru Balance.

I had an hour full body massage with Mackeinzie the day before my wedding and it was awesome! She knew how to go right to the troubled spots and knots and overall helped me feel relaxed heading into my big day. Highly recommend True Balance and the ladies there! Thanks!

Super excited that me and my husband found a new go to couples massage spot! Everything was perfect. Wouldn’t change a thing! Thank you so much Allison and Mackeinzie!