Front desk was horrible!!! We were told no alcohol in the lobby, but continuously allowed other non Hispanic guests to drink in the lobby. When requesting towels or clean pillows it was an argument. They either didn't have any clean or some other excuse. Breakfast was limited because management didn't provide supplies.. the only pleasant thing about our stay was the house keeping manager went out of her way for our group when front desk wouldn't. The water pressure in the showers was ridiculous. The shower was already pretty short for most of our guests, which was not a big deal, but the water pressure would drop or stop completely mid shower. The AC in the rooms did not work. We were moved several times and there was something wrong in each room. I am still waiting on management to call me in regards to compensation. The front desk manager was rude, came off a bit prejudice. I will never stay in another la Quinta again! We travel often with our girls basketball team, we had never had an issue until this location. Sad to say, they will never get our business again.. 😪 😕 I do not recommend them at all!

There were so many things wrong with our stay and unfortunately only a few things that were right. I think any one of these items by itself is understandable, but when you look at the list of all things wrong, you’ll understand why we won’t return. -We stayed four nights. Our group had 9 rooms. -The pool was closed the entire time for “repair”. No repairs were taking place that we saw. -There was a leaky pipe in the lobby dripping down into a garbage can from the second floor during our entire stay. -The fitness room was a joke. Just a treadmill that didn’t work and a bike. Not sure if the bike worked. -The iron in our room didn’t work - not a big deal. -Our room toilet wasn’t flushing properly. When we went to the front desk for assistance they said they would send someone from maintenance. No one from maintenance ever came to our room. -the employee at the front desk when we checked in was not interested in assisting us at all. Barely acknowledged us. Never smiled. Nothing friendly about her. Didn’t seem like she wanted to be bothered. -our other interactions with other staff were better. Not outstanding, just better. -location was convenient -large lobby/breakfast area with nice seating available We won’t be returning to this property.

I wish I could give 0 stars! Well I was going to give it a few days for the front desk to respond to me but that’s been almost 2 weeks now! First and foremost the hotel is in a great location. That’s about all I have to say good about it! The rooms are very outdated, the sheets and bed skirts were filthy, the bathroom had little bugs crawling, and the breakfast is a joke! My biggest disappointment was the water! THERE WAS NO HOT WATER!! The first night I gave it a pass, only to have NO WATER the next night! I reported it to the RUDE front desk and housekeeping, nothing was done and nobody came out to see about it! I will never stay here again and I don’t recommend anyone else! It’s not sanitary to not have hot water to wash the towels, sheets, etc!

This could be a great hotel is the staff just cared enough to make it so. I had seen reviews saying the pool was out of order so I called before making my reservation and was told that the pool was now operational... It wasn't. This should have been the red flag telling me to leave and not come back. Upon checking in (early check in for diamond rewards isn't a thing here despite what they tell you) I was told that despite asking for both rooms in my reservation to be nearby that they couldn't do that. First it was because they didn't have that option... Then it was because the hotel was 'full' and that they couldn't accommodate that request.... Then it was because all room assignments were on a 'first come first served' basis. Since I was trying to check in early I'm not sure how first come first served applied to our situation. Through the whole encounter the front desk staff seemed very annoyed that someone walked in forcing them to do their jobs. Upon checking in (not early) we were given rooms across the hall from each other so I'm not sure why all the drama was needed to begin with. One room had no toilet paper... Seriously I thought the shortage was over already. Someone had to go to the front desk to ask for a roll. The other room had a heater/ac unit that only blew cold air. When we realized this was a problem we were already unpacked and had been told the hotel was full at check in so we decided to just ask for an extra blanket. They gave us an extra sheet instead. The second morning upon arriving at breakfast we found out the hotel was out of plates and forks. Yes they had that signature La Quinta waffle that had to be eaten with a spoon from a bowl... That's what $100+ per night gets you there days. A waffle from a bowl, no heat, and no pool. If you see this La Quinta just keep driving a little further and find one where they care about their customers.

An african american lady and an older white lady that worked the front counter were not friendly at all, and I would definitely not have them checking in guests. We arrived 6 mins before 3pm and they told us we would have to wait 6 min to check in, so we took a seat in the lobby. After 10 min we went back to the counter to check in and were told they aren't ready for us yet because of shift change and that we would need to wait. This place should be closed down for renovations. Our room was musty, the curtain was moldy, the door look liked something had tried to rip it off the wall, the ceiling was cracking, the tile next to the bath tub was coming up from the floor, and the bedding had holes in it. I would give a lower rating if I could. The customer service is horrible and the side of the building is ripped off right over an entrance, that should be closed off. Do not stay at this location!!!

Manager was rude, hung up on me when I asked about getting compensation for having to make my own bed with new sheets because room service didn't come by for 3 days was out of towels, tp, kleenex, and rugged needed vacuumed, apparently they don't reimburse when their workers don't do their job and we even ask housekeeper that day and front desk another day specifically to clean our room and completely got ignored, very trashy, tacky place walls are grungy from dirty hands and ceiling in front entrance is tore up and workers are rude but maintenance guy was good he came by and had my ac filters cleaned cuz they were disgusting, wouldn't recommend pool closed off for entire week i stayed and fitness room def not for people who actually work out. People and place kinda a joke, whats the point of being a manager if someone brings a issue to you and you don't have an answer....?

THIS PLACE DESERVES A ZERO STAR RATING !!! HORRIBLE HERE IT IS !!! These are the problems that we experienced from my wife’s and I experience during our stay. Some things we didn’t report because they were problems that we seen on the Google Reviews and if they were still problems by the time we got there it seems that they know and are going to get to them whenever they feel like it. Here are some of the problems that were on Google Reviews and were still problems when we stayed at the hotel 1. Smells in the room and breakfast area 2. Pool heater doesn’t work 3. Key card doesn’t work or works sometimes. 4. Dog hair on carpets. 5. A/C Unit makes loud noises when running. 6. Ice machine wasn’t working. 7. Water pressure from shower head was horrible I can pee out pressure stronger then that shower head. DO NOT STAY HERE YOU WILL REGRET IT 100% !!! NO I’M NOT A SUPER PICKY PERSON IT WAS BAD. I STAYED IN $65.00 A NIGHT MOTELS THAT WERE BETTER THAN THIS PLACE !!!

Worst hotel experience we have ever had. The minute we walked into our room it smelt like cigarettes. We then noticed spots on the bedding and there was a disgusting smell, like bodily fluids. We called the front desk lady to voice our concern and she tells us, “the cleaning lady is gone for the day but she cleaned this room earlier.” The room was absolutely disgusting, NOT clean. On top of that, there was a roach infestation with baby roaches crawling all over the place! We had to go the store to purchase bug spray because the front desk lady who is sadly also the “manager” apparently didn’t have any. She was so nonchalant and did NOT seem to care about what was going on at all. We ended up leaving to a different hotel after finding baby roaches crawling on our clothes and in random places. If you care about safety and cleanliness, do not book this hotel!

This hotel has been by far the worst hotel I have ever stayed at. From the rude and unprofessional staff to the various issues with the facilities, I would definitely not recommend this hotel. STAY AWAY! Issues with the facilities we experienced were: • Outside building had a portion of the exterior wall missing • Signs of roaches in elevator and in rooms • Extremely low water pressure • Lukewarm water • No hangers in closet • No Iron but did have an ironing board • No hairdryer • Stains and scratches on walls and bathroom • Laundry Room but no washer & dryer • No working Ice machines

Our room smelled of mold and marijuana. Had a cigarette burn in our blanket even though there are signs that it claims to be "smoke free". The room also had a muggy feel to it. Also had some sketchy looking people walking around at night. Wouldn't stay here again.

Before leaving home I read the reviews. My experience was the opposite of all the negative comments. I stayed 5 days with only one complaint--the code cards to access my room routinely went blank. You cannot keep the cards near any electronic devices. Not the TV not your phone. So don't put the card in one pocket and your phone in the other.

Stayed here because of previous good experiences at La Quinta, and the hotel was close to the wedding we were traveling for! The floor and room had an awful, terrible, super strong wet dog/marijuana smell. My husband and I both woke up the next morning with sore throats. The bed comforter had multiple holes, the mattress and topper was really worn and so uncomfortable. Stains on the carpets, and especially in the hallway. Just made me feel so icky and couldn’t relax or get comfortable there at all. Think this will be the last of our la Quinta experiences unfortunately. Definitely not worth what you pay.

I booked our trip a month before arriving and did not get the room I chose. Was looking forward to go swimming and jacuzzi. Pool was not heated and jacuzzi was out of service. I guess I should of called before booking to see if everything is working. Super unhappy!

Rooms were clean, but housekeeping should wait before coming in. My son was in the bathroom when we were getting ready to check out. She walked right in, saying "housekeeping " as she came in the room. Other than that, everything was great!

We had 3 different rooms both of the rooms we had on the 4th floor neither of the showers worked there wasn't enough water pressure to push it out of the shower head. So we tried to call the front desk, the phone didn't work. So finally get into the 3rd room and the shower worked but it sprayed every direction and the fridge didn't work. The bed was comfortable but the sheets and blankets were dirty. Overall 2.5 stars not awesome but certainly not the worst.

This was a nice stay. The hotel was clean. The staff were very friendly. The breakfast attendant was not mindful of her area but she got it situated after 30 minutes. The breakfast was delicious once we got to eat. The rooms were clean, the beds were comfy, and the AC and the heater worked great. The pool and hot tub were also clean and the kids had a blast swimming. The location of the hotel was also good. Close to many different areas. They decorated for Christmas overnight and our kids loved seeing the tree lit up. We will make this one of the hotels we book on future trips.

Front desk lady (African American) was so extremely rude at checkin. She has no business working customer service of hotels. I worked at the front desk of one for 6 years and never treated my guests the way she treated me today telling me after I drove for hours that I couldn't check in 20 min early. When your hotel is clearly not booked out there was maybe 5 cars in the entire parking lot. I'm guessing she was the one who answered the phone this morning was short and hung up on me. I got to the room and their's hairs on the bed the sheet and on the toilet. Gross !! I went to take a bath and the stopped was warped and didn't seal so I couldn't. There was pizza stains on the walls housekeeping couldn't be bother to clean before i arrived, and you can definitely tell there is no maintenance done on these rooms. Scuff marks all over the walls that should be a quick paint touchup at most was all over the room. I have stayed here several times before but never again. It felt scuzy and unclean and definitely not kept up like it has been in previous years.

Do not how the front desk manager is still employed. Every review states how rude she is. It's not a lie. Will never stay here or recommend this "motel". I paid for one night stay due to AC problems at my home. Didn't stay there at all and even after explaining my extenuating circumstances they never refunded me. Told me multiple times the refund was processed. Travelers don't subject yourself to this place or their unprofessional, rude staff

If I could give a zero star, I would! The service was unbelievable! My room was double booked and they tried to blame me for that. Then the beds in the rooms. They placed a topper on a box and that's it! That's the bed. I don't remember having had such an uncomfortable night as this.

Where do I start? The top quilt or blanket on both beds were dirty or stained. No battery cover on remote to TV. No water pressure in shower. Shower curtain had several tears in it so water leaked onto floor. Continental breakfast my butt. Didn't have ANY beverages but apple juice and coffee, they were out of bottled water and no OJ. Had two types of muffins, no bread for toast. Staff at front desk at 11:30 pm was unfriendly and curt. Should have spent the extra money and stayed at the BW down street.

Was there for a weekend stay and on the second night I was bitten by bed bugs. Took pictures of the bug and took it to the front desk and spoke with the front desk. Front desk called the manager on duty and she took pic of the bites and filled out an incident report and stated someone from the property would call me the next day. Never heard from anyone and tried to call the property about my refund and the property has a non working number. Finally got in touch with customer care and they can’t reach the property also. I just need my refund and will never stay at this property again. I would sleep in my car before I stay here again

This is the second and last time I will be staying here. I booked online through Wyndham and they claimed I booked the wrong room even though my reservation confirmation said otherwise. They refused to honor my reservation confirmation and told me they would call me back later with resolution options but they never called back... The room had a strong perfume scent when we arrived which quickly faded to a very musty stale odor. The room wasn't very clean with debris still on the floor. The exterior of the hotel looked really rough with a random mattress just laying on the ground next to the door which had a shattered pane with a sign to watch for broken glass.. the landscaping is in bad shape. If they didn't have weeds, they wouldn't have hardly any grass at all...

Stayed in this hotel for work several times over the years and it has declined quite a bit lately. Booked two queen beds and were assigned one king. Worst bed i have slept on in a long time! Long overdue for a new mattress! Pillows were hard and rubbery. Towels could sure be better, but at least there were 3. Breakfast was back to normal...very tired of hotels only providing coffee and a granola bar; calling it Breakfast. Covid is over and nice to see that Breakfast is back.

There wasn’t anything majorly wrong with the hotel, just a lot of little things and a few larger things. First of all the pool was closed for “repairs”, and judging by past reviews it seems to have been closed for a long time. My bed was very uncomfortable and so were the pillows. The free breakfast was kind of terrible although the lady managing the breakfast was very nice. The waffle batter was too runny, and the waffles tasted pretty bad. There were not very accessible outlets near the bed and the shower had what looked like mold in it

The place was a little run down. For the price, I expected a little nicer accomodations. The beds were not well covered(no mattress cover) and they were concave in the middle. This made both my partner and I slip into the middle of the bed constantly. It also made the bed difficult to get out of. The rooms were not clean. There was hair in the tub, a sticky substance on the floors, and there was hair on the bed linen. The worst was the smell of weed that was so pervasive, I thought I was high. We called down to the front desk, but that phone didn't work. We had to call the hotel by it's main line number instead of using the phone in the room. One of the days we stayed there was no internet for about 5 hours. If it wasn't for how nice the staff was and the location, I would have scored very differently. Everyone was so nice. And when we finally reached the desk, they took care of the problem and the smoke was gone by morning.

Unfortunately I have to say that I had a terrible stay. The staff was very nice, which I would like to compliment. Other than that everything was terrible. The room wasn’t maintained and prepared for my stay whatsoever. The bedding had looked like somebody just got done sleeping in it, all appliances were unplugged except for the tv which didn’t have the HDMI plugged in, the chair in the room was broken, the water was turned off to the bathroom three separate times, there was no hot water and non-existent water pressure, blood stains on the shower curtain, and the air conditioning unit never got cold the whole stay. I usually love La Quinta’s but this stay has brought me to the point where I will never stay at one again. I asked for a refund and my request was completely disregarded.

This hotel needs to be renovated. There were water leak stains on the ceiling and the water damage to the refrigerator armoire was so badly damaged, the door to the armoire did not even close. The tub needs a good deep cleaning and more than 2 towels in the RR would be nice. I would never stay here again. With the water stained ceiling and the water damaged armoire, I'm sure the air quality isn't up to standards either.

I’m only giving 2 stars because the manager was extremely friendly.. We had issues walking into the door. We stayed a total of 4 nights..room 401 the first day the toilet was stopped up they said they would fix it. They sent a plunger for us to fix it.. the tub was draining slow at first we said we would be ok but decided to let them know instead.. they came and fixed it. The next night we realized our room door wouldn’t close completely so they moved us to room 409. Walking in the room smelled like air freshener which was odd. A few seconds later we realized it was to cover up cigarette smell I have asthma so it was an instant tigger. The shower curtain was dirty and the bed had cigarette burns on them. We where moved to room 407 which seemed ok until I woke up to use the restroom and noticed a bug on my shirt I stood over the sink and shook it into it and realized it was a bed bug. We packed up and checked out at 2am notified the front desk and they told us we would get a full refund . Once on the road to Alabama we called the front desk and they told us we could only get refunded for one night After the health department inspected the room. Today I called and they told me that what I seen was a baby roach and they didn’t find any bedbugs in the room so they would only refund part of one night.

I choose this hotel because it had an indoor pool and hot tub. When I got there the hot tub didn't heat and it was covered with foam, which is an indication that the water wasn't clean. The stool stopped up and I called the front desk then I left in the morning , when I got back in the afternoon it was still stopped up. There is mold on the ceiling in the room where it appears to have been leaking in the ceiling. This room had a chair that was stained with who's knows what. We would not sit in it. I have stayed at Laquinta many times in the past and this is by far the nastiest one .

We reserved a HANDICAPPED ROOM and we got a room with no handrails, no place to hang towels, no hand towels, only 2 bath towels & 2 face rags, only a half roll of toilet paper, and I rinsed a tiny big down the sink. We had to go back to the front desk to ask for towels and whatever else we needed. They also insisted that the room was a handicapped room. BUT we were at the same place 3 days earlier and had a handicapped room with rails, a seat in the WALK-IN SHOWER, towel holders, etc. So we've seen better. That's the only reason we came back. Won't go there again.