I went to the clinic to get checked out. I slipped on some ice and was seen by the nurse practioner. She walked in and said hi and proceeded to say we don't give out narcotics. It took me by surprise. I was there to make sure I didn't slip a discount or something. I was in a lot of pain and wanted to get checked out. I told her I wasn't there for drug and I wanted to make sure I didn't hurt myself severely. Again she told me that they don't give out narcotics. I felt that she look at me and immediately thought I wanted narcotics. I'm Hispanic and have tattoos. I got mad and upset, because I felt profiled. Is this what people have to worry about when you look different? You go to the hospital because something is wrong and you need a physician's help. Not to be treated like your an addict. When you're not one. Its sad that some medical care providers are like this. I will never go to that facility again. I felt people should know what happened there. Maybe they can avoid being treated this way.

I was a patient of Dr. Barsness. He was wonderful. He had a falling out with the hospital and the clinic canceled my appointment several weeks in a row. I got scheduled with Dr. Rebekah Costello. On my 1st visit I was 5 minutes late due to an accident on the way to the clinic. I had called the office on my way there and was on hold for almost 10 minutes. By the time they answered I was in the parking lot but they told me I had to reschedule. Unfair. So about a week later Cheryl from the office called me to say I had disability paperwork there and she would start to fill out what she could and ask Dr. Costello to fill it out for me at my appointment. I finally got to meet Dr. Costello and she was rude from the time she walked in the door. Didn’t listen to my medical issues and said she knew nothing about the paperwork I needed filled out for my disability. Dr. Costello even went to the extreme to call a few of my other Dr’s and say that I lied to them. Dr. Costello never filled out any paperwork for me. Actually I hadn’t even seen/met Dr. Costello when I had my other Dr. fill out my paperwork. She also called another doctor of mine to say that that I was doubling on my RX’s. This is a lie also. They have a list of the medications I’m on and they AREN’T doubled up. Dr. Costello was the liar because I seen the other Dr. before my appointment with her. I called my other Dr.s office to clear it up and then called the Somers clinic to try to talk to a manager. Had to leave a message. Several times now I’ve left a message with NO call back. I also asked the clinic for my disability paperwork and no one could find it. Imagine that. I’ve been dealing with a chronic cough, headaches/migraines, low grade fevers and shortness of breath since April. Plus I have an auto immune disease. If I get sick I’m down for the count for awhile. Dr. Costello insisted that I’m not sick. Now I received paperwork in the mail saying she discharged me as a patient. I’ve been in the hospital twice in the last week but again according to her I’m not sick. So if you want to see a Dr. that doesn’t care about your health. She’s your Dr.

If I could give this place zero stars I would. Unfriendly to people of color. Rude brash and abrasive! I was sitting for a Dr. aptmnt when the Doctor walked passed me and left sick. I was rescheduled A MONTH OUT! On the reschedule their was a very bad accident at the intersection by the clinic and was re-routed. The receptionist (the only nice one) TOLD THE DR> I was 4 Minutes late because of the accident that the clinic was aware of and the Dr. told me to re-schedule again! I was told that the Doctor has a 5 minute re-schedule rule. Since I am the only Black person that I have ever saw at this clinic, and none of the staff are Black, I would say this is not a good place for PEOPLE OF COLOR! STAY AWAY!!!!

I had a horrible experience both in the walk-in and with dr. Costello. Walk in suggested to just wait and see dr. costello after the weekend even though i was in pain. Dr. Costello was in such a hurry to leave the room, she didnt address all of my concerns, she keeps sending me to different doctors and when i told her that i thought 2 of my symptoms were related she laughed at me.

NP Julie is terrible. No compassion, talks over you, and disregards everything you say.

Great staff, quick and friendly service! Lloyd specifically was our nurse at UrgentCare and he was absolutely amazing. Super attentive, extremely caring, and even followed up the day after when we had questions. Highly recommend.

Heather Miller went above and beyond to help me with my PT. I was in so much pain and she took it all away. Great personality and very professional. I went in with back issues and she really worked on me and then I ended up with knee issues from the back and she worked on that also. So happy with my results. Thank you Heather!!!!!!!!

1st I have seen Dr. Shepler and his PAs for general health issue. They are all VERY KNOWLEDGEABLE, professional and truly interested in my well being. A++++++++++++++++++ 2nd I have been to PT here. They were helpful with some lower back issues I was experiencing. A+++++ 3rd Dr. Hoppe for Head, Neck, Ears nose & throat. She is VERY KNOWLEDGEABLE and caring too. A+++++++++++ 4th Hearing Aid Dept. They are able to test your hearing and set you up with what you need to hear better. It is nice that there are so many great Dr.s and other things available (×-ray, lab and more) in this clinic. I also appreciate not having to walk a great distance to get where I need to go.