1/5 Yvonne B. 8 months ago on Google
I
was
coerced
into
switching
my
TV
and
internet
services
from
Xfinity
to
AT&T
by
a
retail
sales
consultant
named
Eduardo
Topete,
who
promised
a
$350
gift
card
and
a
one-time
credit.
These
promises
were
never
fulfilled,
leaving
me
in
a
vulnerable
position.
Despite
my
attempts
to
address
the
situation,
AT&T
employees
and
management
have
been
unhelpful.
My
concerns
about
the
increase
in
my
phone
bill,
which
is
unrelated
to
the
TV
and
internet
services,
have
been
met
with
indifference.
Visits
to
the
Hanford
store
location
have
been
fruitless,
with
employees
deflecting
my
inquiries
and
passing
me
along
to
different
departments,
none
of
which
have
provided
a
resolution.
Even
after
speaking
to
the
manager,
Angel,
I
was
directed
to
call
once
again
and
send
an
email,
rather
than
rectifying
the
mess
created
by
their
employees.
It's
disheartening
that
such
deceitful
tactics
were
used
for
the
sake
of
a
trivial
commission.
Additionally,
I
discovered
that
Eduardo
went
as
far
as
fraudulently
posing
as
my
husband
to
switch
our
services,
which
raises
serious
ethical
concerns.
I
caution
both
current
and
prospective
AT&T
customers
to
be
wary
of
these
deceptive
practices.
RSM
Angel,
I
must
express
my
disappointment
with
the
way
this
matter
has
been
handled.
The
lack
of
communication
is
unacceptable.
It's
been
far
too
long
without
a
proper
response.
I
expect
immediate
attention
and
resolution
to
this
issue.
Sincerely,
Yvonne
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