Featured Reviews


Frequently mentioned in reviews: pizza (29) order (15) Papa (12) service (9) ordered (9) good (8) John (8) sauce (8) experience (7) pizzas (7)
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  • 1/5 SAUci No n. 4 years ago on Google
    As I heard from people that work in customer service jobs. The employees should be respectful to the customers. The experience I had at this place had no customer satisfaction whatsoever and this is that story. I was here to get a quick bite with relatives. The experience I had was inadequate. Customer service was insufficient. During the time I was there I heard about 4-5 calls and no one answered. When the pizza came there was bacon in one slice of the pizza; didn’t notice until we ate half a slice each, which is 3 people. Then we noticed there was bacon and we requested for another one because our order was wrong. She demanded that she would make a medium pizza, when we ordered large. Then she proceeded to make the medium pizza. Overall our experience was abhorrent, in my opinion I do not recommend going to this vile place. Our original order cost $35 and we lost about $15 from this.
    4 people found this review helpful 👍

  • 1/5 Sarah P. 6 years ago on Google
    We ordered two pizzas online, with a wait time of 28-32 minutes. After an hour, we finally decided to call and see what the issue was. Somehow the order was cancelled and nobody bothered to call the number on the order. Good job, Papa John's.
    4 people found this review helpful 👍

  • 2/5 Tim W. 2 years ago on Google
    I'd been a long time customer (8 years) of this Papa John's but a few weeks ago, the manager lost me. I ordered two small pizzas for $31 or so. No problem until they called me back and told me they were out of small pizza doughs. (not rocket science... Take a larger one and cut a little off it, right?) No. They only had large and the price was $51+. Can I chat with the supervisor to see if there's a solution here? She got on the phone and I suggested that since I'd placed the order and a price was agreed upon it kinda makes it a contract and that should've been that. The second call should've been to say they're sending out two large since that's all they had left but not to worry.... It'll be the same price but no.... She said, "Your order is cancelled" then hung up on me. This let me find out that Pizza Hut makes a fairly good pizza.
    2 people found this review helpful 👍

  • 5/5 Alena T. 2 years ago on Google
    Great pizzas and costumer service. I would definitely come here again. The only fall back is that I always have to wait 30 minutes for my pizza but oh I tell you it is worth the wait! It’s so so so good! This place deserves way more stars, hopefully people change their minds about this great place 👍
    2 people found this review helpful 👍

  • 1/5 Monty D. 1 year ago on Google
    THIS PLACE IS A RIP OFF!!!!!! I CANT BELIEVE I PAID 25.00 FOR A SMALL PIZZA. THEY SAID IT WAS LARGE. ITS A 12 INCH PIZZA. GO TO DOMINOS OR PIXZZA HUT! BE WARNED. I WILL NEVER ORDER FROM THESE THIEVES AGAIN, EVER! NOT EVEN WORTH 1 STAR
    2 people found this review helpful 👍

  • 1/5 Devin W. 4 months ago on Google
    Ordered Papa John’s on vacation, don’t have one back home so we’re excited to get our favorite pizza. I had never had a bad Papa John’s experience until today. Received our pizza and it wasn’t cut all the way through, just tore apart. We also ordered cheese sticks and the sauce for the marinara was just barely full enough to cover the bottom of the cup. We then called the store and the guy on the phone was very snarky, and sarcastic. Told me that he would be “just absolutely more than happy to send out another order” but we’d be looking at a 1hr and a half to 2 hour wait.(This is a Monday @ 6:00pm) Told him that we were not interested in waiting that long as we had a long day and we were just ready for our pizza. He then told me that he was going to “check our Papa John’s history to see if this was a “reoccurring problem” He then came back on the phone and said “oh looks like you’ve been to SEVERAL Papa John’s locations. As I said, I have never had a bad Papa John’s experience and we only order it out of town. I’m not one to complain but felt the need in this case.So he then proceeded to tell me to send him pictures of the pizza. So better yet, here they are. Don’t waste your money here, read these reviews. This store is a 3 star for a reason.
    2 people found this review helpful 👍

  • 4/5 Dean H. 1 year ago on Google
    After a long day of travelling, my partner and I decided to get some pizza from Papa Johns as it was very close to our hotel. We ordered “The Works” medium sized pizza with some ranch dip. Unfortunately the lady at the register put through our pizza with a pizza base of ranch sauce even though it was meant to be tomato and the lady initially gave us the wrong change however it was rectified straight away. Another lady had brought out our ranch based pizza and she apologised profusely and said that she’d make another pizza for us and keep the other pizza which was absolutely fine. So we waited for another 10 mins for our original order. All in all even though there were a couple of things that went wrong they were rectified straight away for us which is fantastic service and they kept apologising for the mistakes. We said we completely understand if it was a long day for them there and that we work in retail ourselves so we get it.
    1 person found this review helpful 👍

  • 5/5 Lara M. 2 years ago on Google
    The best gluten free Alfredo pizza I’ve ever had. Edge to edge cheese and not burnt like a lot of gluten free pizzas I’ve had before. Sorry I didn’t get to take a picture of the actual pizza. It was gone shortly after I received a very quick delivery. I also loved the spicy garlic sauce. It’s better than the original but wow is it spicy! But I love spicy stuff. The only thing is I ordered a cheese sauce and I only got a spicy garlic which I’d ordered and a garlic sauce. I don’t know if the garlic sauce still comes with the pizza. I really did want that cheese sauce! It was ordered correctly too. Maybe I can get it with my next order? I don’t live in key west I visit friends every couple of months.
    1 person found this review helpful 👍

  • 1/5 Mursal K. 1 year ago on Google
    In the day time it’s closed when I came to get pizza. It’s not like how they were doing 3 years ago, after Denise left papa Johns got way worse. At 11:24 AM papa johns was closed.
    1 person found this review helpful 👍

  • 2/5 blas m. 2 years ago on Google
    The large pizza is actually not large All other pizzerias in key west have large pizzas about 18”. but Papa John is about 14” So, deals at Papa John are actually not good priced deals Pizza good; but small
    1 person found this review helpful 👍

  • 1/5 Amanda P. 1 year ago on Google
    Started calling at 10:25pm for carry out. After being on hold for almost 10 minutes we decided to try to order online. Online ordering said no longer taking orders. Walked across the street at 10:35 even thought Google says they close at 11pm and was turned away. Absolutely rude and disrespectful. Doors were open, store doesn’t close until 11pm and they stopped answering the phone accepting online order 30 minutes prior to close. Papa John would be disgusted. Lazy, lazy, lazy.
    1 person found this review helpful 👍

  • 5/5 Steve K. 7 months ago on Google
    Carl and Shawn were great! Fast service and their recommendations were great!! Pizza and wings were hot and tasty!

  • 5/5 Eduardo L. 4 months ago on Google
    I’d like to mention the most pristine and friendly order with Dave, the most professional customer service representative, seriously, thank you!

  • 5/5 Melissa 5 months ago on Google
    Very nice I always go after school and their food is very good and made pretty fast they always make sure we get good deals and treat us like we’re close friends I try to go there everyday

  • 5/5 Champayne W. 6 months ago on Google
    Dave went above and beyond to ensure that our order was perfect and that we had the best experience from this Papa John's and so did our delivery driver. Highly recommend for customer service and a great dinner at home.

  • 5/5 Flora 6 months ago on Google
    The staff was very friendly. When my paper bag ripped apart, he gifted me a proper bag and even gave me a smaller pizza box to fit it in than normally. This was very nice and welcoming, so I appreciated the food an extra bit more.

  • 5/5 Charlie L. 4 months ago on Google
    Great place to pick up a pizza and a salad north end of town in Key West. Excellent pizza, friendly efficient service and a comfortable dining area if you want to eat in. nothing fancy but worth the trip. The dining area can accommodate a lot of people, plenty of parking if you have a car, you don’t have to hassle to go downtown.

  • 3/5 My N. 4 months ago on Google
    [Read the whole review] First, I am a baker... and yes, at first glance I was surprised, by the (good and interesting) taste of the actually dough. It ain't a classic pizza dough. It's way to sweet for that... Also the texture is different. I believe this ain't a real fermented dough, but however, I liked the taste. Also, overall I liked the pizzas taste. I ain't having no allergies, have a strong stomach and usually am someone with a good sleep. Though, I woke up so many times having trouble with my stomach. Also I was really thirsty and drunk + 1 Liter of water that night... That said it's really salty, or I don't know. But something’s definitely wrong. The staff was friendly. Simple pizza salami Peperoni preparation on a Friday 8PM evening 20 minutes. Price ~13$ for a small one. I believe that’s is quite expensive. I did not appreciate at all, having No prices displayed at all. Not in the restaurant, nor on the flyers. Telling the employee, I am getting told it's to look up online. Dafuq?! Abate No-Go ! The place itself, is cold and not inviting to eat in at all. Due to my experience, I would not recommend.

  • 4/5 Michele R M. 9 months ago on Google
    We ordered a couple pizzas, breadsticks, dessert and drinks for carry out today. It was yummy and the staff was great!

  • 5/5 Tuxx T. 11 months ago on Google
    Fantastic expereince today. I didnt catch the name of the employee on but he was fantastic. I could tell they were short staffed but he was super helpful and the pizza was amazing! Give the empoyee working Sunday 4/23 3PM a raise!

  • 3/5 Jan D. 1 year ago on Google
    We called back to make sure we got the garlic butter sauce. He said its included so I asked if we could get a couple more he said yes at no charge. We got none!!! The guy that took the order was so fast and hung up before I could ask him the total. 🤨

  • 1/5 Justin B. 2 years ago on Google
    Almost got ran over by their driver In a silver Hyundai Sonata. We had right of way and he cursed us out and then proceeded to flick us off. Great customer service


Call +1 305-294-1111 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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