1/5 Marvin R. 3 months ago on Google • 2 reviews New
When
we
first
arrived,
the
bathroom
in
our
room
was
dirty
the
next
morning
we
told
the
front
desk
that
our
bathroom
was
dirty
and
if
we
could
get
it
cleaned
,
they
said
they
would
immediately
get
it
cleaned
and
they
apologize
for
it
.
it
was
a
little
disappointing
for
the
room
not
to
be
as
clean
as
one
would
expect
for
a
resort
with
such
great
reviews.
we
told
ourselves
well
it
happens
we
our
on
vacation
that
we’ve
been
looking
forward
to
for
3
months
now.
A
little
inconvenience
of
the
bathroom
not
being
as
clean
wasn’t
going
to
ruin
it
but
unfortunately,
the
disappointment
didn’t
stop
there.
on
our
third
day,
we
try
to
use
the
bath
tub
in
the
room
which
has
jets
and
something
they
upsell
on
the
rooms
for
wasn’t
functioning.
We
mentioned
it
to
the
night
staff
how
the
tub
was
not
functioning,
and
they
said
they
would
send
someone
to
come
fix
it
in
the
morning
that
never
happened.
We
mentioned
it
again
to
the
morning
staff
and
it
was
completely
ignored.
The
excuse
we
were
given
is
that
the
property
is
going
through
some
construction
and
renovation,
and
that
they
just
had
a
new
manager
so
employees
are
trying
to
get
used
to
the
new
management
style
,the
two
morning
staff
had
been
at
the
job
for
two
months
so
had
no
idea
how
to
make
it
right
except
for
offering
to
waive
a
$50
fee
which
was
more
insulting
than
just
saying
a
fake
apologies
as
if
$50
was
going
to
make
a
difference
.
If
that’s
the
case
maybe
don’t
take
any
reservations
during
this
time
of
maintenance
and
renovation
especially
when
customers
are
spending
over
$3000
on
a
stay
across
country
to
be
disappointing
.
We
asked
simply
for
toiletries
to
be
refilled
in
our
room
and
we
couldn’t
even
get
that
right,
they
were
just
left
on
the
front
door
of
the
bathroom
while
we
were
gone,
not
even
having
the
decency
of
putting
it
inside
the
bathroom
,
not
sure
if
my
skin
color
or
being
a
brown
person
is
a
factor
here.
But
there
wasn’t
any
reasonable
explanation
of
the
lack
of
care
or
service
to
be
this
poor,
we
were
impressed
by
all
the
reviews
that
we
read
online
about
this
property
and
by
Costco
travel
recommending
this
property
come
to
find
out
their
headquarters
is
from
our
home
state.
Washington
state
it
was
so
disappointing
it
was
the
worst
experience
ever.
We
asked
on
our
last
day
for
management
to
contact
us
to
discuss
our
stay
a
little
further.
We
were
told
by
the
front
desk
that
he
would
contact
us
immediately
never
happened
.
For
a
property
that
we
spent
A
fair
amount
to
stay
in
you
would
think
that
they
would
take
care
of
customer
service
a
little
higher
than
a
motel
6
.
The
view
was
incredible.
Spa
was
out
of
this
world
very
nice
service
very
friendly
staff
but
when
it
comes
to
the
hotel
itself,
you
might
as
well
expect
7-Eleven
treatment
if
you’re
of
color.
Staying
here
was
the
equivalent
of
staying
at
a
Motel
6
.
Don’t
make
the
same
mistake
we
made
stay
at
the
Hyatt.
We
stayed
at
that
property
before
it
never
disappoints.
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