I was very disappointed in the quality of the hotel for being a Hilton property. I expected a much better maintained property and a better handle on the guests. The property was supposed to be smoke free but I had to move my room because the neighboring room decided they wanted to smoke pot in their room. When we moved to a different floor, we could smell more of the same in the hallway. The rooms are well past the there useful life and should be remodeled and repaired. I understand that when you are a hotel in Key West, you can basically charge what you want but I select Hilton properties for a reason and this one disappointed. The staff was good and we had no problems with anyone in the hotel. The wait staff in the restaurant and the bar did an outstanding job ensuring we were taken care of. I would not recommend this property until the put some serious effort into repairing the property. Reply: Thank you for taking the opportunity to respond to my review. Somehow, I do not think you will address any of my concerns and that you will continue to operate the hotel in the present condition. There are many many choices of places to stay in Key West, and I am sure that I will be looking at them first on our next trip. I wish you the very best.

This is a beautiful hotel! You could spend your whole vacation alone at the pool! The bartender was wonderful and knew us by name before we left. Loved that so much! The free cookies are delicious and the restaurant food is very good quality and yummy! The shuttle drivers were all so friendly and made you feel important. But be warned when you go to check in they charge you a couple hundred in hidden fee’s they don’t tell you about. I was also disappointed that housekeeping would come when you were gone and drop off towels, empty the trash and refill the toilet paper and take the tip, but they never made the beds. I felt like that was disappointing considering we spent a couple grand to stay here for a week. Also was disappointed the hot tub was never on and some nights when the pool was too cold we just wanted to spend time in the hot tub. We asked a worker one night if he would mind turning it on for us. He said he would be happy to. He never came back outside and we waited in the hot tub for about half an hour and he never turned it on.

The rooms were very dated and rundown, also very small compared to other doubletree hotels. The breakfast looked pretty, but tasted terrible, however the staff was very courteous and attentive. no maid service provided and it was not listed anywhere on the Hilton website, we found out upon arrival, but when we asked for extra towels or soap the housekeeping staff was quick and courteous. I will say that it was nice to have shuttle service provided by the hotel. There was an older gentleman that checked us in and he was very polite and informative. Aside from him the rest of the front desk staff was very quick to rush you off and some were snappy and kind of rude. I'm not sure I would return to this property or recommend it. I never used the pool because it looked completely unappealing, nothing like the pictures. The edges of the pool looked dirty or in need of paint and the water was very cloudy, looked like the pool had just been shocked with bleach. The price per night is way too much for this property. It needs a major renovation and customer service training for some of their front of house staff.

The Hotel is lovely. The rooms are quite clean, however throughout the elevator and upstairs areas the hotel has quite a musty smell. The hotel could do with a little bit of maintenance as the wheelchair elevator at the front of the hotel looks a bit shabby as it’s rusty and non functioning. Free teas and coffees are nice as well as water and cookies. The room itself was fine but quite old style. One suggestion I would have for the upcoming renovations are that the room is quite dark and there is no soft lighting in the room. The pool area is fine and has a jacuzzi/hot tub. Austin the concierge was really helpful planning excursions etc. Snorkeling with Sunset Watersports is awesome by the way! The hotel is nice and safe and the shuttle transport bus is perfect. The housekeeping came and freshened up our room for us as well and she was very nice. Nice hotel with nice staff! Would stay here again for sure!

The good - The location is good, not great. Accessible and easy to reach the shopping district. Beaches and attractions are within short driving distances. Not so good - the first impression when we drove in was with an attendant. He did not seem welcoming at all which seemed odd. The digital key did not work and the front desk blamed it on my phone and there no effort to solve the issue. The rooms were a bit cramped and the cooling system made so much noise. The TV did not have world cup final channel in English. Not an issue since was there for a holiday and could access it on my phone but an important event none the less and should have been readily available. The concierge desk for water tours seemed like they did not want us on the tour. Granted it probably was just a rented space but provides me with negative impression of the hotel. Ended up going on a boat with a different company. I would look for better hotel options next time I plan a trip there.

Disappointed as a gold member being placed in a room with only the view of a roof. No ventilation in the shower. No microwave. Room is clean, but a little run down. Comfortable beds. Elevator on our side constantly breaking down. Food in restaurant is good. The rest of the hotel is very nice. Concierge's are very nice and helpful. There are some golf carts you can rent here to get around.

My daughter & I stayed here the staff was pleasant! But everything else was not very good! I will not be back! We had to change rooms cause our ac wasn’t working! Rooms are not very clean and had a smell order! The pool water was very warm to refreshing witch should be on how hot it is there! Food is very expensive & not much to choose from on the menu! Our stay at this resort was not very pleasant! I give it A one star!

We had a great stay, the staff was very accommodating. Joseph was a pleasure, the pool was beautiful. This location offers shuttle service to and from the beach, downtown and airport. When checking in at the beach you will get free day beds when mentioning the hotel and your room. Breakfast was good too. Now the price is competitive for the area however you get much more quality for your money in other areas of the US. This is not luxury $300 a night but it’s clean and comfortable $300 a night for the area. The view is horrible from our room

I gave 5 stars because we had a great stay. Comfortable beds , coffee in the lobby in the morning, decent gym. Location is great for us because it’s about 1 mile away from the downtown huddle bustle so it’s quiet. The property also has many shade trees where you park so it keeps the car out of the direct sunlight, much cooler. However it is rough in some places around the edges. They could use a couple of all around maintenance / grounds keepers to keep things operational, working and looking good. Example the drains by the pool bath rooms needs cleaning out to relieve the puddles that form constantly in front of the entrance. All and all we had a great time.

Ever had that moment where you feel like you've discovered a secret no one else knows? That's ʜᴏᴛᴇʟᴅᴜʟʟʏ.ᴄᴏᴍ for me. Every time, like with this room, it feels like I've hit the jackpot. My husband and I booked this hotel for our wedding block which was a few weeks ago not knowing anything about the area. After researching hotels , beaches and restaurants we went with this one and I am so happy we did . We had a great experience, and would love to go back one day . Rooms were clean , pool was beautiful, food was delicious and it’s convenient to everything. The whole wedding party also loved our choice as well. Special shout out to Michelle who was extremely friendly ( and my mother highly adored her too !) and went out of her way to make sure our stay and wedding day went as smooth as possible. 😁 Also the process of reserving the block and any communication I had with Diana and Victoria was great because they were also very helpful and quickly responsive to any questions I had .

Most of the hotel staff were very friendly and helpful; however, the front desk supervisor could work on her delivery. The bartenders Billy and gentleman from Moldova provided wonderful conversation. There was also a wonderful gentleman, possibly shuttle driver, in the lobby who was always willing to help. The room was decent for a regular hotel, nothing special considering a large resort with very expensive rates. The one thing I would suggest is better lighting in the room. There are two small lamps by the bed and one tall lamp by the desk. The patio windows provides great lighting if you want to wake everyone in the room with the noise and brightness. The jets in the hot tub were on but barely made the water move. Don't expect it to be therapeutic. The pool area was very nice! Cabanas were available and seeing iguanas everywhere was a nice treat. The breakfast was not good! The food was barely warm and did not have any taste. It was very similar to the free breakfast at a Hampton Inn. I was not acknowledged or provided with any benefits I received for being a Diamond member until I asked after check-in. The young lady stated there weren't any available upgrades. We were there for three days celebrating our wedding anniversary. Overall, it was an okay stay.

We went to Key West a few weeks ago with our family of 6. I loved how there was an option to use the shuttle and go to the shops. We used it a few times. The only thing I would suggest is that people with wheelchairs need to speak with the driver to help load on before. If you don’t, then people are going to rush on the shuttle and you won’t be able to get a seat. Our driver did end up seeing the issue and made it possible for us to get our child onto the shuttle and then enter in before others could. Overall, the rooms were clean and nice. The pool was beautiful and the breakfast was delicious. We will definitely come back when we visit Key West again.

Beautiful but a little dated for the interior. Our room definitely needed more lighting. Awesome service at the front desk, the on-site restaurant, and the pool / hot tub. Free water bottles and free on-site parking. Free shuttle leaves on the hour taking you to downtown Key West. Excellent travel advisors across from the front desk. Ice near every elevator, on every floor. Laundry on 2. Also, a very big shout to Michelle and Joseph for their enthusiasm for the best customer service. Thank you!

Nice location with shuttle bus to old town in 15 minutes . The inside of the hotel has been updated. Hot buffet breakfast good. Room clean and bed’s comfy. Free water bottles and cookies. No fee to park car. Exterior hotel and pool area is dated. Hot tub no jets but has hot water. Overall a good experience. I would recommend.

Had issue with AC. Room smelled wet and muggy. Room would not cook before 77F during day and 75F at night. Outside temp was between 87-93F. We were moved to a new room and all was well. Staff is awesome and so friendly. Pool water is has bathwater temp, but clean.

Vacationing at Key West and decided to stay at Grand Key Double Tree Resort. From the moment you enter front desk staff is ready to greet you and welcome you to this amazing hotel. Friendly staff that caters to your every need. Rooms are extremely clean and pool is amazing. Restaurant and bar offers great selections for breakfast , lunch , and dinner. Overall great experience and do recommend this hotel for your next key west trip.

I would highly recommend the Double Tree Resort! We sent 4 night. The staff was very helpful and courteous. The package that we had breakfast came with it. The breakfast was fabulous. The rooms were very clean. The bed was very comfortable. The shuttle picked us up for the airport. The shuttle also ran ever hour to Old Town. They also would pick you up at a certain time. The shuttle also would take you to Smathers Beach. No need to rent beach chair or towel because they came with you room. We did have to rent the umbrella for $20. Great Place to stay!!!

Spent 6 days at the resort for my birthday and we loved the service at this property. In my frequent travels since COVID most hotels won’t do any cleaning service at all unless you request it and this property made a point to refresh the room every single day. Great, friendly staff from check in and around the property and a huge shout out and thanks to our server Bravin from Kenya who took the time to learn a little bit of sign language each day so he could communicate with our daughter at meals. He really went the extra mile for us…. we will be back!

Not too far from all the downtown action, but it is nicely secluded to give you all the vacation vibes. The front desk is always available for questions and they love to give us cookies each day. The pool is amazing and the outdoor bar is phenomenal. Loved the food and especially Billy the Greek bartender. The rooms are good size and beds are super comfortable. I also love the options of pillows. Definitely not ready for this vacation to be over. Would love to come back again!

Good: Pool area relatively nice. Maid was friendly and freshened up room each day. Concierge will help you plan nice adventures. Bus to downtown and back was reliable. Bad: No staff to welcome or help you except at the busy front desk. Would be nice if there was a bell man or two given the price paid. Rooms are cramped and it is hard to get upgraded even with diamond status. CNN is on the lobby and Cafe TV - doesn't everyone know that station is irrelevant/lying.

Great, affordable hotel in Key West. We visited after the hurricane for our honeymoon. From the moment we arrived the staff was very accommodating and made our stay special. Shuttle runs every hour down to Duval street which was very convenient. Unfortunately the pool was out of service, but the staff made sure to shuttle us over to a neighboring hotel for the pool when we wanted! We will definitely stay here again when we visit!

We loved staying here for our anniversary trip. The rooms were a little small, but everyone at the hotel was super friendly and helpful. The chocolate covered strawberries and bottle of champaign on our actual anniversary was a fantastic touch! It is a little far from all the action, but they do offer a convenient shuttle service every hour to bring you back and forth. The pool and pool bar were amazing. Worst value in my opinion was the buffet breakfast, but there are plenty of places to eat in Key West!

Stayed for 4 nights with my family during our winter vacation. Pros: Nice clean suite with pool view. Beds are very comfortable. Heated pools (we couldn't avail these though) Very nice morning breakfast. My kid simply loved it. The have concierge service for various activities in key west. We rented bikes and we've had a great time. The drinks at the pool side bar are nice and the bartender was very courteous. The staff are nice and courteous. They have a shuttle that leaves for street near Duval Street every 60 minutes or so. We availed this service once. Cons: The suite is somewhat dark. I guess they need to rethink about the lighting. The morning breakfast is not complimentary and it is little pricey. They have resort fee of $30 a day. It doesn't make any sense as we spent most of time touring key west rather than staying at the resort. Besides the pool what is there to charge that kind of money ?

This was an excellent stay. From the first shuttle driver (I cannot remember his name, but he's a lovely man from NYC), to each person I interacted with including the shuttle driver for Sunset (a local for 45 years) and the front desk staff, housekeepers and the one helping me book time on a boat. Y'all have a great team. Thank you for providing me with an excellent vacation. +the bartender of course. Beautiful location.

I had issues booking through an online third party so I had to call the hotel’s front desk. Joseph was very courteous, and so very helpful in assisting me with the reservation. I loved that upon arrival at the hotel for our trip there was water and cookies given to us. We were able to check in a little earlier which was perfect because it was a very hot day. Mikhail at the front desk was both professional and friendly. We called in for extra towels and received it almost immediately. The room was clean and exactly as advertised. Overall the experience was great, we would definitely stay here again and highly recommend Doubletree.

The hotel looks/feels/smells like from the 1970s and the smoke smell is really bad! There are guests smoking as you can smell the smoke walking to your room. I called one day after my stay as I had itching bumps all over my body and my kids had some but not as many as I did. I explained to the manager, I did research after we left and my bites look like bug bed bites. My family was in Florida for over 1 1/2 weeks and stayed at three different Hilton's this one being the worst with quality, service and the manger's professionalism. My first call, I was informed I would be given a call by the end of the day, no one ever called me back and the person at the front desk gave me an incorrect name. I called back again the next day, the manager said someone was staying in the room and they had no complaints. She disrespected my valid complaint and concerns and stated she would call me the next day. Of course, no call back again from this Hilton. I beg of you please do not stay at this facility, the place does not look the same!!! I also informed the manager, I did notice something on the sheet a round black dot but when I tried to brush it away blood smeared on the sheets. I had no idea what a bed bug looked like but the bumps grew worse over the days and when we arrived at our next destination with a friendly Hilton my husband said look at the reviews. I saw this place had issues in the past and then did some additional research and still concerned these are bed bug bites as there are multiple bites in the same locations and look just like the internet pictures. My concern also was not to bring this to the nicer friendlier Hilton. This hotel needs to be redone and hire a new friendly upbeat staff members! They should treat there guest how they would want to be treated. I spent a lot of money to spend time in a hotel that smelled like smoke and no respect or follow up from the manager. I am highly disappointed! I will still use Hilton but this hotel should not be able to use the Hilton name. Do you research there are other nicer hotels in the area.

Great experience which made it up to our previous experiences with the Hilton group. Location is far from the downtown life, which is great because the shuttle takes you in and out on regular times. Frequency could be improved during peak hours (especially at night) but overall this free transportation was nice. Overall the people and service there were outstanding. Absolutely great stay.

All the staff is super friendly, especially the front desk, house keeping, and maintenance. The hotel is very clean. The air in the our room is super cold, the shower is hot, the pool is huge & nice pool towels. Loved the water and cookies. Me and my sons feel very welcome here. The shuttle drivers are all also very nice. Liked that there is a guest laundry. So sad we only have 2 more days left.