1/5 Danielle D. 1 year ago on Google
We
visit
key
west
every
year,
we
decided
to
stay
somewhere
new
this
year
and
booked
a
room
at
the
Duval
House.
Upon
arriving
we
realized
that
it
was
adults
only,
nowhere
does
it
specify
on
multiple
booking
sites
or
even
on
the
booking
page
of
the
website
itself
(or
this
Facebook
page).
We
were
honest
at
check
in
and
said
that
we
had
our
child
with
us,
after
traveling
6.5
hours
to
get
there
and
being
8
months
pregnant.
The
manager
was
extremely
rude
and
offered
no
help.
He
said
we
could
not
stay
nor
get
a
refund
for
the
mistake
made.
We
even
said
we
wouldn’t
use
the
common
areas
like
the
pool
and
would
only
be
in
the
room
to
sleep.
He
admitted
if
we
had
not
been
honest
and
told
him
about
our
toddler,
he
wouldn’t
have
even
known.
He
then
threaded
to
call
the
cops
on
my
husband
after
asking
for
just
a
50%
refund
so
we
could
book
a
new
hotel.
Parking
sucks,
definitely
not
worth
the
additional
charge
and
the
hotel
is
deceiving
in
every
way.
Save
your
money
and
stay
elsewhere,
there’s
plenty
of
better
options
near
Duval
street.
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