Our room was neat and clean, smelled a bit smoky though. Interior looked appealing.Location is close to key west attractions. Hotel premises are not that well maintained. Parking is available. No breakfast or food available even though it was advertised. Old model TV, no Wifi. I would look for something better with more amenities next time.

Ehhhhhh, not the cleanest stay. Staff at front desk and manager were rather rude. After having to change rooms 3 times, starting with a broken toilet, next to a broken fridge and non linen stocked room, finally Angel was able to help and get us a room that was acceptable with a great view. Amenities are nice, view is impeccable, location is great but probably wouldn’t recommend to anyone or stay again due to cleanliness and other loud guests with paper thin walls.

Check in was a nightmare! We arrived and were told that our room had been canceled without our permission. After driving 9 hours to be here, this was pretty upsetting. The man working seemed pretty flustered and unorganized. We showed our confirmation email and he looked it up and eventually got it all settled. The resort itself is really cute and perfect for a weekend getaway. The location is nice, rooms are clean, and breakfast is convenient.

I booked this hotel and was promised free cancellation up to a certain date. I canceled prior to the cut off date and even received an email confirming the cancellation. They charged me AFTER the cancellation and when I have tried calling to get resolved with them I am left on hold for 30 minutes with “guest services”. I changed the reservation because of all the bad reviews saying it is unclean and the customer service is bad. I am so glad we chose to stay somewhere else.

Quite. Room was very clean and nice. Staff very friendly. Well maintained property. Great views. I would definitely Stay here again. No need to look for another place here. I will keep coming back in the future.

This resort is great. It has a great amount of amenities close to it for the price and is conveniently located close to the island. We rented a moped to travel around the island and to go out at night. It's a lot easier to find parking for the mopeds, bikes, and scooters than it is for cars. Their pool stays open late and the staff is super friendly and very helpful. They treat guests very well and like family here. We came for 3 days and because of the experience, ended up staying 2 weeks. Love this place!

We came into town on a whim and booked here. We had the pleasure of having a window over looking the Gulf and it was gorgeous! The showers and bed were nice along with pool. The hot tub wasn't too hot so we didn't get in but would have liked to. The staff here tho we're awesome and really made our whole trip!! One in particular, Jason, was phenomenal!!! Very helpful and real about what to do here and made our stay amazing! We even left a tablet in our room and they called to return it graciously! Thank you again!!!!:)

I really enjoyed my stay at the resort, however, I do agree with the other reviews that it's more of a motel than a resort. I liked that it was hidden away from the road and has a great view of the water. The pool was refreshing as well. The room was nice but outdated, and needed some fixing up, however we had no problems while we were there. There is also no wifi in the rooms, only at the front desk and in the room where there is perfect. The staff was nice.

The front office staff is amazing!! Check-In and Check-out… ladies thank you for you’re customer service. Room was clean, property is very well kept. The Marina and the view is amazing.

I am shocked at these reviews! We are bikers, and rode our Harleys in October, down from Michigan/Ohio for Fantasy Fest! This was in 2012, and in 10 years this place, with a private beach, wonderful breakfasts each morning out at the end of the cabana's, and well maintained, has gone downhill from a "resort" to barely a motel??? Our cabana for 3 was perfect! Nicely maintained, clean, and all our "neighbors" were great, and friendly!!! Perfectly located, close to downtown area, and dockside for big ships!!! I always admired the hotel part across from us! Just looked so beautiful! Yes, pics are deceiving! We would love to book for next year, and the Rockfest Celebration but, not with bad reviews. Can someone let me know, please.

Not WORTH IT!! We booked double bed room previously and once we reached the room turns out they only have one bed available. When called, they were sold out. Since the hotels were out of our price range in key west we drove all the way back for one hour in the middle of the night. We had to get a separate room at a different hotel Also we were charge extra fees which was not included initially during reservation

For a stay for one night you have also to pay 48 dollar resort fee for a small breakfast... Thats crazy...

there is no such a hotel at this place, do not get fooled by the map information. I booked it but found no banana bay resort here. So disappointing!!!!!!!!