Taco Bell image

Taco Bell

Restaurant Fast food restaurant Breakfast restaurant Meal takeaway Mexican restaurant Vegetarian restaurant Lunch restaurant Taco restaurant Tex mex restaurant Burrito restaurant

One of the Most Reviewed Fast food restaurants in Key West


Address

2338 N Roosevelt Blvd, Key West, FL 33040, United States

Website

locations.tacobell.com

Contact

+1 305-780-7950

Price rating

$ $$$

Rating on Google Maps

3.70 (1.2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (17) drive (11) Taco (8) fast (8) minutes (7) Bell (7) service (6) customers (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Matthew H. 1 year ago on Google
    Horrible customer service!! First place I've been to in the Keys where I truly regret coming too. The establishment was dirty, the soda machine is not filtering the proper mixtures, the music selection was full of profanity and it took 22 minutes to make my order. 7 cars in the drive through were served before I received my order. Positive: it's across the road from my hotel and they packed the tacos with meat and toppings. I wouldn't recommend this place to anyone.
    2 people found this review helpful 👍

  • 1/5 Christal W. 11 months ago on Google
    Wow this lady is out of control, not only was she yelling at customers was yelling at her fellow employees. Completely unexceptional. We live on this small island and will never be back. The food was just as bad as her attitude!
    2 people found this review helpful 👍

  • 1/5 Joshua H. 2 years ago on Google
    You will end up waiting in the drive through for 15+ minutes even with no traffic. Depends if they feel like answering or not. The work ethic and customer service here is a joke. Full of laziness and straight up attitudes for no reason. (Update) Got answered in the drive thru with "what" only to get a crunch wrap supreme that was burnt and had no meat or cheese for some reason. This place is literal garbage.
    2 people found this review helpful 👍

  • 3/5 SINGING NURSE WENDY J. 2 years ago on Google
    Food and staff are great, but while I waited for my order I noticed a few missing ceiling tiles, then began to notice that some of the ceiling tiles have water damage and the ceiling vents are looking a little bit moldy. Taco Bell (Corporate), I'm disappointed, you need to fix this before your customers or staff get sick from breathing mold.
    1 person found this review helpful 👍

  • 1/5 Jessica K. 6 months ago on Google
    Shorted me three items out of my order, didn’t answer phone to remedy situation. Ordered Baja blast freeze- they informed me they were out and offered two non-comparable freezes instead of a Baja blast soda or removing item from bill and refunding. Excessively long wait as they over prioritized drive through. Also forgot all requested sauces.
    1 person found this review helpful 👍

  • 1/5 Kolby H. 6 months ago on Google
    Would have been great to have their food. They closed early and locked the doors. There is no close time on the door so I guess they can just choose when to disrespect their customers and have them show up even though they are closed. __pm or later. Cool.
    1 person found this review helpful 👍

  • 1/5 my t. 1 year ago on Google
    Waited at the drive thru speaker with no response. Pulled to the window and waited some more. Finally placed our order(only customers in drive thru) Not only was the order wrong but the contents were put together so badly we didn't even eat. Looked as if it was wadded up. Hands down the worst fast food establishment in Key West
    1 person found this review helpful 👍

  • 3/5 Mushir Ahmed B. 1 year ago on Google
    This place is easily accessible and can be spotted quickly, opposite to the shore. Heavy wait times here otherwise 4 stars. Food is good but takes time. Took 45 minutes for us. Try them
    1 person found this review helpful 👍

  • 5/5 Drew C. 1 year ago on Google
    Had to post due to all the negatives. I eat here way more than I should and day crew has it on lock. Great food, maybe had one screw up in 3 years but they give you a coupon for next time. No big deal. These folks work hard, hustle, and are nice as hell to boot!! Best Taco Bell on the planet in my eyes.
    1 person found this review helpful 👍

  • 5/5 Roger B. 8 months ago on Google
    One of the few fast food establishments to have adequate staff in the keys. The staff is almost always friendly. You may have to input your own order occasionally. If you are looking for inexpensive in key west this is a great place to find it.

  • 1/5 Taner M. 1 year ago on Google
    I ordered thru uber eats and they messed up most of our order. The soft taco supreme combo wasnt supreme and just regular, the nacho bell grande was soggy and disgusting. All of it was room temperature. And they forgot all of our sauce packets. Taco bell is mediocre in general but cold taco bell is disgusting. On the bright side the cinnamon swirls and cinnabon bites were good but i feel like those are hard to mess up. I know these guys dont get paid enough but they should atleast do their job right. Basically i paid 27 dollars for garbage. I really like the mango tea but my wife says its a 7/10. Definitely dont order delivery from here. Its overpriced and underwelming.

  • 1/5 Y. M. M. 5 months ago on Google
    Returned the fried cinnamon twists as they were CLEARLY fried in RANCID oil....🤮 after spending $30+. Manager said, "It happens too often." WHAT??? Had not patronized this establishment in over two years and will not be back...EVER!!!

  • 1/5 brian b. 5 months ago on Google
    Employees were not friendly at all. Employees just throw food on counter yell ur name and walk away. No thank you or anything. Employee took our order and spoke very little English and we had to repeat our orders several times. The food was just thrown together with no care so u didn't get a bite of ingredients till the middle of burritos. We ordered med drinks but were given small cups. The manager came to dinning room to talk to potential employee but said nothing to anyone else or ask how was food. Which explains the employees lack of caring as well. I wouldn't eat there again a d I live here.

  • 1/5 S H. 1 year ago on Google
    Slow terrible service. They don’t provide refunds so you have to wait 30 minutes for your fast food. Update: tried to give a second chance but yet again the service was slow and they couldn’t even make the order correct. Save yourself the hassle unless it’s something frozen and thawed here that they can’t mess up.

  • 5/5 Mel U. 1 year ago on Google
    Lady in the drive thru was absolutely the nicest employee in any fast food industry I have ever encountered. When I pulled up to the window it was a black, bald lady, and her customer service had me wishing this location was closer to my home. A gentleman, black with dreads was just as amazing. Positive Energy!!!!

  • 5/5 Christina R. 11 months ago on Google
    This place does NOT deserve the negative reviews. My partner and I been here for 20 minutes, and we’ve already seen 3 separate accounts of employees going out of their way to help customers when a situation arose. They didn’t have the drink I ordered? Gave suggestions for different drinks. Customer didn’t get what they wanted? Stopped to correct the order AND ran out to give the lady her drink before she drove off. Large family with small children walk in? Employee went out of his way to find a place for all of them to sit together, as well as looking in the dining area and in the back for a baby seat

  • 1/5 Jonathan A. 9 months ago on Google
    I went inside to the self serve kiosk and ordered my food. When I tried to pay it said there was an error reading chip. I then used the slider. It said I must use chip. Eventually I canceled my order and waited at the counter for help. After 5 minutes no one helped me. I wanted a taco, so I went to the drive thru which had zero people in line. No one ever came to the drive thru so I left. This was at 12:46 pm

  • 4/5 Ruben M. 9 months ago on Google
    This island really lacks in the fast food department but you can always count on this Taco Bell holding it down. Sarah has to be the most friendly associate I've met! She was super patient with all of the customers and had no problem fixing my order.

  • 3/5 Clinton D. 1 year ago on Google
    I understand this is a fast food restaurant, and similar to my McDonald's review you can not expect much other than your food your getting. I am not sure if this establishments drive through speaker is bad, however if your not yelling at them expect to be interrupted in the middle of you speaking with a loud UGH! You can expect your order to frequently be incorrect and items missing. Don't even try asking for an alteration to your taco " ask for no lettuce, your still getting lettuce". As I said this is fast food not an enjoyable dinning experience.

  • 1/5 Joey I. 1 year ago on Google
    This place need lots of help and start with hiring people that want to be there and making money and then make sure they get the training they need. Sadly that is not happening right now. Staff is rude and sooooooo slow. Just fight that Taco Bell urge and don’t waste your time and energy here.

  • 4/5 Dennis M. 1 year ago on Google
    When going to this Taco Bell Tell them Dennis from a lighter mother sent you this store is like family positive attitude great Taco Bell ask for Annie

  • 5/5 Nicole C. 1 year ago on Google
    You can get MANY sauces. Literally one of the most convenient, consistent fast food places in key west. Always love the bell...under $20 for a filling lunch with drinks. ...did I mention the sauces?!

  • 4/5 Nandan P. 1 year ago on Google
    Great Taco Bell, just disappointed with their guac (was watery?). Prices were surprisingly low.

  • 1/5 Tyler P. 1 year ago on Google
    Said they didn’t receive my online order so I waited a few minutes and showed them the email but instead of just making the food I got charged for told me to request a refund online… waste of time and gas

  • 2/5 Ryan P. 1 year ago on Google
    They don't pay attention if you're a walk in. Almost had to walk through the drive through to get service. Took over 40mins to get food and they weren't busy. Horrible experience 👎👎

  • 1/5 Tina Louise V. 1 year ago on Google
    The option to order at the registrator was not there. The workers were EXTREMELY slow, and didn't put much effort into making food. I have never had a great food facility so slow and careless. We also had to ASK for our drinks. Plus we couldn't understand the workers.


Call +1 305-780-7950 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

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