Horrible, traumatic experience. I suppose they are accustomed to the covid protocols where owners weren’t allowed on the rooms. The doctor had a nasty disposition and was very mean and impatient with my senior dog. In the examination room a vet tech basically stung my tiny dog up by a leash that tightened around her neck with the weight of her body, basically like a noose lynching. Had me amd my dog screaming and in tears. I will NEVER allow my sweet little dog to be treated so cruelly. I’ve been taking my dog to vets for all of her 11 years. This was absolutely shocking and completely unnecessary. I wanted to punch the doctor, should have, but was paralyzed with shock and utter disbelief. How can anyone go into business working with animals with so little regard for their well being??? I cannot express enough how awful this experience was for me and my poor little dog.

I DO NOT RECOMMEND THIS CLINIC. , THE DOCTOR, OR ANY OF THE STAFF. I took my dog in urgently last week to be seen by this clinic! I was so grateful to them for getting her in so quickly on a Friday (10/21) when no one else had appointments. Even bragged about them to anyone who would listen. At that time the clinic was unable to obtain a stool sample so my dog was treated for Colitis with Metronidazole and an injection to help with the diarrhea. Fast forward a week, the symptoms return in earnest and my dog is now visibly not feeling well. I called the clinic to try getting my dog in again and was told they were triple booked and unable to see her, but I could drop off the stool sample I was able to get and they would call if anything was abnormal. I stopped by on my way to work and waited for someone to come out with the Metronidazole they said the Doctor was refilling. While there they went ahead and ran the sample only to discover she has hookworms and would need a medication for that also. When the tech (or whoever she was) came out with the medication I asked how long it would take for my dog to start feeling better. The young girl said 3 WEEKS! I asked if they could give her another one of the injections they had given her last week for the diarrhea so she wouldn’t be so miserable for the next few weeks. The girl said she would ask. When the young lady came back out she reported they would not give my dog the injection due to the nature of her illness and that we would just have to wait the 3 weeks. I was understandably upset and worried about my dog. Gobsmacked that they would allow a dog to be in such discomfort for that period of time. In hindsight, I reacted to quickly, requesting they cancel all upcoming appointments we had scheduled for her annual vaccines, spay, etc…. We left the clinic. On my way to work I got a phone call from the clinic by a lady informing me I was given bad information regarding how long my dog would feel poorly, also asking where I would like my dogs records sent. I was initially overjoyed that my dog would be feeling better a lot sooner than originally reported and told the young lady, if that was the case to just keep her upcoming appointments. It was all just a big misunderstanding. The lady refused. I told her I would figure out where I was going to take her in the future. Upon thinking about it for a few more minutes, I called back and asked to speak with the doctor or to have the doctor call me so I could explain the misunderstanding. At that time I was told “let me explain it to you so you can understand, the doctor is firing you as a patient.” It’s concerning to me that they are allowing people to pass incorrect information and then when you are understandably upset (no raises voices, no swearing) their response is to “fire you”! To me, like most, my dog is one of my children. Of course I was worried and upset when I was given the information passed along. This Doctor and her staff need a lesson in compassion and forgiveness! Find somewhere else to take your animal unless you want to deal with bad attitudes and poor service from inexperienced people.

They just take your money and no help! I brought my dog 3 weeks ago with a problem, they did all the tastings, promised to call me back with instruction of what to do, never DID. I called them myself 5 times, nobody called be back still. Now with all this covid restrictions, you cannot even talk to the doctor, they just take your pet and charge you, how comfortable. Horrible irresponsible service. Very disappointed

There are always two sides to every story. We left two messages with Lisa so that we could hear her side and we never heard back. We are so disappointed and saddened. Not only did she promise us that she would be available off hours, the website makes it clear that they are available for their patients. It is clearly misrepresentation. I called on a Saturday before noon and then again a little bit later (when I hadn’t heard back) to confirm that Lisa had my number. The second time, I was “referred” to the emergency vet in Miami “if I didn’t hear back.” I didn’t hear back. She was a good vet to us with two different dogs for 20 years and in our moment of need she wasn’t there for us. Never again is an understatement. We should have listened to our friends who were also let down. But, we chose to believe. Live and learn.

It wasn’t necessarily a bad experience, in fact I am grateful they even saw me that day because I was on vacation and was told it would be super hard to find a vet that day. I only got in because a family member knew someone who could get me in. However I wish they told you beforehand it was a $70 fee JUST for being “new.” I have been to so many vets due to the field I work in, as well as my own animals and have never had a new patient fee. ON TOP of the $40 walk in fee. I get it’s key west, but I sort of felt taken advantage of.

We recently relocated to kW and did not have an established vet yet. Our dogs were playing and one knocked the others front tooth out. I called and was able to take my pup to be seen within the hour. They were courteous, professional, and very reasonably priced. We have now found our new vet in KW. Thank you and thank you from Sophie and her one less tooth 🙂.

Miss Dove was hit in the street one Saturday a few years ago. It was late at night and Lisa came in to the clinic with an assistant and opened the place up just for Miss Dove. She fixed her up and Miss Dove is fine today thanks to the wonderful care that All Animal Clinic provided.

we had a long-haired dachshund dog, my son took him to the clinic because he was shaking when he breathed, they told him he had a heart problem, but our dog looked fine, they did some blood tests and other things, but he they had to sleep and they told my son to come back an hour later, when he went to pick him up they gave him the very agitated dog, they did not wait for him to recover well from the anesthesia, when my son got home, the dog suffered a heart attack we took him to the clinic closest to our house in big coppitt but they couldn't do anything with him, I don't know if it was negligence of the clinic that I don't expect him to fully recover to give him to my son, but they took him away from us a family member who had been with us for 10 years, my son spoke with the clinic an hour later and informed them that they would no longer send the studies because our friend had had a heart attack and they only answered "ok" without asking or giving us an explanation of and nothing.

Here on vacation and needed my 13yo dachshund seen. Jacqueline returned my call but so sorry I missed it!!! When I called back and whoever answered the phone at 12:30 while Jacqueline was out to lunch was extremely RUDE. I am giving this one star because of that. Whoever she is she is doing a huge disservice to this clinic!! Jacqueline - I give you 5 stars

5 stars ++. There is nothing scarier than needing medical care for your dog when on vacation. From the first phone call to the after hours follow up call we just received, Dr. Bramson and her staff are amazing. Friendly, professional and caring in more than you could every ask for. Thanks Dr. Bramson

Dr Bramson & her staff are the epitome of genial, capable, unflappable expertise. We are delighted that our kitties are in such great hands—as are we.

This was once a decent clinic. Unfortunately for the past 2 years that has not been the case. Getting things like a basic refill on something my dog has taken for years is a major issue for them. It requires multiple calls and over a week. The staff will catch an attitude when you mention that you've called before. There is no after hours care and if your pet is in the middle of a situation and they are close to closing then they just tell you to go to Miami. Unfortunately I'm not the only person who has had this kind of experience with the office. Last year Dr Bramson performed surgery on my friend's dog. He's a great dane and we was neutered. The incision area became infected. My friend called Dr Bramson multiple times during business hours. They either wouldn't called or wouldn't fit them in. The situation became really bad after a few days of not being treated and we ended up in Miami. Dr Bramson's team seems to just be burnout. They don't think about patients as living creatures anymore. Everyone is just a number. I hope things improve in the future. We've found another doctor in town who seems to care a lot more.

DO NOT USE THIS CLINIC FOR "PUPPY PASSPORT" PAPERWORK! I made an appointment with them for the purpose of a pre-sailing check up. When I made the appointment, I explained that this was the reason for the appointment. AFTER I was in the examination room (and the vet, who was very nice and friendly with my dog, tech took vitals), I was told (by a substitute vet) that they do not like to do this type of paperwork for non-established patients and they prefer to work with a particular agency to handle said paperwork. When I showed them completed paperwork approving my dog's entry to a foreign port, they still refused to sign the paperwork because of a vaccine they felt was missing (it was not part of the paperwork they needed to sign). The three stars are for the professionalism and friendliness of the support staff. My dog did not like the substitute vet (she growled and they put a muzzle on her). My hope is that the regular vet is more personable and less "nit-picky."

I took my little dog there for Xrays, he didn't want to walk. Then it took 10 days for me to get the results. They never called me, I had to go there and wait and wait. They are very rude and unprofessional. I don't recommend anybody to go there, it's the worst place.

Great experience. Even though Kashi tried to jump out the window and kill the staff, they were all so kind and helpful. Even squeezed Toshi in for an unscheduled visit. Great team, thank you all.