1/5 Nicole S. 4 months ago on Google
I
am
really
disappointed
with
Southpoint
divers,
we
booked
the
day
before,
registered
in
the
shop;
due
to
doing
this
we
were
told
we
did
not
need
to
turn
up
early
to
the
shop
at
730am
and
can
meet
them
at
the
boat
for
8am.
When
we
turned
up
we
were
told
by
the
captain
that
we're
tight
on
time
and
should
have
arrived
at
the
boat
for
730am.
There
were
5
of
us
customers,
the
captain
and
Kim
our
guide.
I
am
a
Divemaster,
my
friend
a
newish
AOW,
two
men
who
were
confident
divers,
not
sure
of
their
certs
and
a
fairly
new
OW
with
8
dives.
We
were
given
a
dive
briefing
upstairs
at
the
front
of
the
boat
where
it
was
very
windy,
and
the
sun
was
behind
the
guide
so
it
was
very
hard
to
hear
and
see
her.
We
were
all
squinting
and
holding
hands
to
our
ears
to
listen.
We
were
told
we
would
dive
the
Vandenberg
Wreck,
which
at
30m
I
thought
was
a
bit
odd
given
that
the
new
OW
is
only
certified
to
dive
18m,
she
even
expressed
that
this
would
be
her
deepest
dive
and
that
she
was
nervous.
We
were
not
told
to
buddy
up
or
do
any
buddy
checks,
which
is
fine
with
me
as
I
am
a
confident
diver,
but
I
was
surprised
that
the
solo
OW
diver
was
not
buddied
up
with
the
guide.
Kim
went
in
beforehand
to
set
up
the
line
and
mentioned
a
strong
current,
that
we
should
all
hold
the
line
to
go
down.
I
had
some
sinus
issues
so
had
to
take
it
slow,
Kim
didn't
seem
to
understand,
seemed
quite
impatient
with
me
and
was
rushing
down.
After
the
dive
the
OW
girl
said
she
was
glad
we
were
taking
it
a
bit
slower
because
of
me.
The
current
was
strong
going
down
and
we
had
to
hold
onto
the
rope
rather
tight,
once
we
got
down
the
current
wasn't
so
bad,
but
my
friends
weights
had
fallen
out
(which
had
been
set
up
by
the
guide)
so
she
had
to
chuck
in
her
extra
weights
to
keep
her
down.
But
the
OW
diver
was
also
struggling
with
her
buoyancy,
me
and
the
other
two
experienced
divers
were
fine
lower
to
the
bottom
as
there
was
less
current,
within
two
minutes
of
being
down
there
I
hear
the
guide
making
loud
noises
and
point
up
to
something,
I
thought
she
must've
spotted
something
cool
so
we
all
went
up
to
see,
only
to
notice
she
was
on
the
line
making
us
all
go
up.
I
never
once
saw
her
action
to
abort
the
dive
or
to
go
onto
the
safety
stop
on
our
second
dive.
A
high
price
to
pay
for
a
2
minute
dive,
and
once
we
came
up
we
realised
all
of
our
hands
were
hurting,
for
the
captain
to
say
it
was
probably
fire
coral
on
the
line.
We
were
not
offered
any
medical
help;
hot
water
or
vinegar,
or
any
apology
for
it.
Kim
just
said
she
should've
realised
the
current
was
'too
strong'
for
a
dive.
I
will
say
Captain
Drew
was
lovely
and
offered
us
gloves
for
the
second
dive,
only
it
was
too
late
really.
All
5
of
us
had
really
sore
itchy
hands,
and
I
had
noticed
the
guide
had
her
gloves
on
in
that
first
dive,
so
she
knew
and
could've
advised
us
all
before
we
went
down.
The
second
dive
we
managed
a
40
minute
dive,
but
again
after
I
mentioned
to
her
on
the
boat
about
my
sinuses
and
she
said
she'd
take
it
slower,
she
didn't.
It
felt
as
if
she
just
wanted
to
get
it
all
over
and
done
with.
I
thought
with
the
first
dive
being
a
write
off
she'd
try
scope
out
any
cool
fish/inverts
etc
to
make
up
for
it.
But
she
was
so
hands
off,
didn't
point
out
a
single
thing
and
was
just
there
watching
us.
I'm
just
really
not
sure
why
we
were
pushed
to
pay
for
a
guide.
There
was
also
nowhere
to
wash
your
personal
gear,
only
a
tank
for
computers/cameras,
there
isn't
anywhere
to
leave
your
gear
but
the
store
on
the
dock
they
use
-
but
obviously
this
is
locked
whilst
they're
out
on
other
dives,
so
we
had
to
leave
wet,
unwashed
wetsuits
in
our
car.
When
we
got
back
to
the
shop,
I
think
it's
Patty
the
owner?
responded
to
our
first
dive
as
'an
experience'
and
no
apology.
Overall
just
a
bad
experience
and
a
lack
of
good
customer
service.
Was
very
disappointing
for
my
first
dives
in
the
USA.
It
has
been
a
week
since
and
we
are
still
all
suffering
with
our
fire
coral
injuries,
doing
everyday
tasks
let
alone
lugging
around
a
suitcase
has
been
difficult.
And
the
OW
girls
has
got
infected
that
she's
now
on
antibiotics.
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