I entered the room and did not find any towels or bathroom shoes. The TV was not work and the remote control batteries were damaged. I called room service more than 8 times and after six hours of waiting they brought new towels. The lunch food was substandard. The receptionist was unprofessional and did not behave well In addition, there were flies in the hotel restaurant.

Perched on the top of a hill you’ll enjoy beautiful views over the city of Ramallah and its surroundings. Rooms are clean and spacious with standard decor. Corner rooms have large panoramic windows. No balconies and no outdoor sitting area. Good breakfast with a large buffet and an in-house restaurant serving tasteful food. There is also a gym and an excellent spa. Overall, great service and friendly staff.

doesn’t worth five stars because the team needs experience in dealing with guests The old man at the reception desk He looks at me disgusted way and did not even smile in my face ..I felt for a while I’m homeless when I talked with him He was looking at me while he sitting on the computer looking at me above his glasses. I worked as a hotel manager for 8 years. According to my experience, the receptionist should stand when he talks to guests. And the thing that angered me so much, the old man was screaming at an employee inhumanely in front of the guests and this is completely unacceptable.

I would say this is the best hotel in town. In terms of location and services. It is located in the best neighborhood with easy access to everything. Every staff member with whom we came in contact was attentive and kind. They are very professional, kind, and helpful. We really enjoyed the food and service in the hotel restaurant, also they arranged for special oriental meals requested by my kids, which was a real bonus for our vacation. Staying in Carmel hotel actually enhanced our vacation experience in Ramallah and they really have an amazing team made us feel home. We had a wonderful two months there, and I would strongly recommend this Hotel to all of you.

This is one of the worst hotel experiences I’ve ever experienced in my life and I have literally stayed in hotels more than half of my lifetime.

La Cucina restaurant on the 16th floor is world class in food and the views from the windows are magnificent, the staff and management will go above and beyond to make it a special occasion every time.

It was a short visit. But, I enjoyed my stay at this property. Rooms, services, location excellent. I will definitely go back.

The quality of service is good and expected, yet the staff exude friendliness as well as efficiency. Maintainance and cleanliness is also excellent. Well done management and staff, as well as owners.

The food is Amazing! The service is good and they have quick reception. The staff are very nice and welcoming.

It was a wonderful hotel. With a very dedicated staff. Very clean rooms and full of amenities. The only downside for me personally was that there was no swimming pool.

The security/valet person was very very rude. He yelled at me and spoke to me in a very insulting way.. why? Because I asked for help finding a parking lot for my car although I showed him the special need tag on my car. He insisted on making me park elsewhere.. not only he didn't help he also insulted me. This was my first time entering the hotel.. and my last.

Beautiful restaurant on the 16th floor . Good food nice view and friendly staff

The service and staff are very helpful .. the rooms are spacious but the cleanliness needs some work and hot water in the winter is available but takes a while. . Yet it's the best in Ramallah

Wonderful place. Breakfast is very rich and delicious

Good service at table and nice meals preparation at la Cucina restaurant

We were stay at this hotel at September 2019 when we visited Dome of Rock. All the facility was excellent. We stayed at executive suite for 2 days, and i'm totally impressed😍😍. Check out my photos so u can imagine how big our room at 15th floor located

Stylish hotel. Suitable for different kind of activities. Besides it's big halls suitable for conferences as well as parties.

Truly the nicest and warmest staff i’ve come across while travelling for business.

Nice hotel Great and friendly staff

Good hotel and excellent service

Friendly staff, clean modern rooms and free parking.

The Good: The room we were given was spacious. The hotel is in a nice part of town. The staff are clearly trying to be helpful (but it does not always work). Good breakfast. The Bad: The worst part of the experience started at check-in, we were charged the wrong amount. Mistakes do happen, so that part is not an issue on its own. However, instead of rectifying the issue smoothly, I found myself in a series of nonsensical conversations about why we should be charged $100 more than the ~$870 number Booking.com showed me when I booked. It would be a waste of the reader's time to go into the details here. I'll just say that the people at the reception desk kept explaining the difference as a currency conversion issue: they were essentially converting from Dollars to Shekels and back to Dollars, giving the hotel the $100 advantage over the price Booking.com have me. In the end, talking to the manager on the third and last day of our stay is how we ended up getting the issue resolved (and we managed to get an additional ~$100 off), but the experience was a rather bizarre one. Cleanliness was another issue. While surfaces were very clean, I suspect the floor had not met a vacuum cleaner in a while. The hotel is in a Muslim majority country but it does not seem to accommodate the needs of Muslims. For example, there was no pointer to the direction of the Qibla, there were no prayer mats, and there was no bidet or any reasonable alternative to that. This is a real shame and should be fixed promptly. Moreover, in several places signage related to emergencies was in Hebrew which is neither the local language (Arabic) nor an international language of communication (e.g. English). There were a couple of other minor issues like the iron and ironing board that were coming right away but did not arrive and the lack of cleaning on our first day (it took some nudging on our side for this to happen).

The room was not clean. Especially the bathroom. The shower was full of hair from the previous guest. The same with the bed.