We had a very interesting experience staying at this Sheraton location. Hotel is in a great location and is overall a very nice place to stay I would say typical Sheraton quality. However a few things to note: 1. Hotel Customer Service is very poor, while typically hotels would do what ever they can to make a guests stay more enjoyable this location does not. I had confirmed online that the room we had would contain a bath tub and on check in I was told it did not. Hotel did nothing to help us or compensate us for the issue. They simply told us we could upgrade to a suite for an additional $350 a night. 2. Hotel is in a very hot climate and they did not have water or juice at the checkin/lobby area. A simple way to make a guest happy on check in is to have a pitcher of water available. 3. Hotel rooms are very small - no desk or work space in the room and no bath tub. AC in the room could not be set to a specific temp - it was either always on or always off. 4. Hotel is a crew hotel for a large airline which makes the lobby often crowded and staff busy helping the airline crew too often. 5. Rooms do not come with standard hotel refrigerators, while they were able to bring one up to the room there was an associated cost of $10 per night. Also the balcony in the room is tiny - there is no chair or table. We were also told they would clean our room and they never showed up - one day of our trip they showed up at 7pm to clean the room. Overall next time we are in the Tel Aviv area we are going to look to stay at an alternative location.

The greatest time ever always . Been for 3 days , what a place , my favorite spot is a breakfast buffet, and spending some times by the pool having some drinks and food is my favorite time. Pedro the guy on the pool bar makes a huge difference while we were there , he always talking to us , making sure we are all taking care and we can spend the whole day till the beautiful sunset, what a view. Thanks for having a such wonderful staff working at this property. I love come to Tel Aviv and spend all my time at Sheraton. Thanks Pedro .

I recently stayed here and never in my hotel experience have I had a nastier staff. I simply came to Tel Aviv to see my family friends and the man on the bottom floor and and the lobby level refused to let my friends visit me. I understand its a safety concern, but after I went down to get them and bring them into the hotel to show them around, the staff were extremely rude and would not let my friends into the hotel. What hotel treats guests like this? Especially those that are here to visit family and friends. Extremely disappointed and will never stay here again.

Our room which should have been a deluxe twin room with extra bed (for 3 people) but it was a small room made up for 2 people (2 glasses,2 towels etc) they added a bed but this meant you couldn’t walk around the room and could only get in and out the bed by climbing over each other. We ended up asking for the bed to be removed and I slept on a mattress on a floor. This meant the wardrobe, safe and fridge were not accessible. The room wasn’t clean as the bed had a wine stain on it and there was a mouse dropping. It completely ruined the start of the holiday as it took and 1 1/2 to check in and had to sleep in that room as there were no others and so couldn’t unpack or relax. It was terrible and if it hadn’t made us so sad I’d say ridiculous.

I would like to thank the staff of the Sheraton for their incredible hospitality during my stay. I stayed at the Sheraton for three weeks and It is exactly what you would expect from a 5 star Hotel. The rooms are very clean with cleaners coming 2-3 times every day to make sure the room is fully equipped with everything that was needed towels etc. The staff are extremely polite and were always helpful if I needed anything. I also loved the facilities of the hotel including the gym which has everything and an amazing pool to relax during the day. In addition, the breakfast is not one to miss. Overall, I was extremely happy with my stay and I very much look forward to coming back here again soon. Thank you!

Lovely hotel that is directly across the beach. Breakfast was included as part of my stay and the options were quite good. The rooms were clean and modern looking. Ask for a view of the ocean, it's spectacular!

Outstanding location at a beautifully updated property! We began our three week Israel trip with three nights at the Sheraton, and so enjoyed our experience, that we ended the trip with an additional five nights. In fact, we canceled our previous “boutique” hotel reservation to make it happen! Not only is the location outstanding, offering spectacular views of the sea, but the owners have invested a fortune beautifully updating the property. Our room was appointed with spacious closet and enough dresser drawer space to enable us to completely unpack and settle in. A fabulous shower and of course the bed delivered the expected Sheraton highest level of comfort. The staff was exceptionally warm and attentive and clearly took their lead from the front office manager, Tal Golan who seemed to be mindful of the needs of all his guests. A special shout out to Jonathan at check out whose assistance was greatly appreciated and Pearly, in Guest Relations, who always handled any phone request with warmth and a terrific follow through. Our stay included the spectacular breakfast buffet that was so filling, we often didn’t eat again until dinner. With smaller hotels and AirBnb’s people can easily forget the remarkable difference a full service hotel in a breathtaking location can provide. We will not! We plan to stay here again in the future.

Two rooms for 7 nights. Today is the 4th night. Everything is great. One thing that bothers me though is the parking system. The camera is supposed to recognize our car plate number and the gate should open automatically. This thing never worked since day 1 and someone always has to check with the lobby to confirm that we are guests. It's a $25/night paid parking. Everything else has been great so far. Breakfast, room, location, view, staff all excellent! Yea

Internet does not work in room…had to sit by elevators to get a good wifi signal. Called front desk 3 times to try a different room possibly with a better wifi signal and they refused each time. DO NOT order food from restaurant ! I ordered a Schwarma and it was so bad I had to throw it out ! Not impressed at all !

Terrible experience, from people working there to technical problems hotel is terrible I had doubtful pleasure spending week in this hotel, thru this week : Wifi did not work for 2 days, light in bathroom broke for a whole day, when I left light for do not enter and out sing to not clean my room it was cleaned three times under those circumstances, amazing view and great location. Would not recommend

I loved everything about this hotel! Very well renovated. MODERN, FRESH, very friendly, well trained and helpful staff. Great breakfast! And they care about the Bonvoy elite members. We will be back!♥️

Sadly the Sheraton in Tel Aviv was on the whole a disappointment. The rooms are good and even though they have balconies they don't have a chair to sit out. The pool is nice with view looking out over the harbour and sea. The restaurant is adequate by the pool but the food is very limited. They have a large seating area for the restaurant but it looks boring and unattractive. The staff are quite helpful BUT for me a huge no no is that they have a small smoking section. Whilst this is acceptable what isn't is the fact they've put it by the children's pool. Worse is that when people smoke in non smoking areas nothing is done unless you complain loudly. Add to this people were smoking other substances apart from tobacco and again it took a lot of complaining about this from several guests for smoking to be banned altogether. Senior management were very apologetic but on the whole not my favourite stay in this vibrant city.

Great location although the lounge access rooms are quite pricey and relatively small. Tiny standing only balcony. Housekeeping was lacking, didn't replace empty tissues, toilet paper, didn't take dirty dishes, we chose the green option to have sheets changed every 2 days. On 2nd day didn't even make up bed. On third day, sheets still weren't changed. Had to ask for service. Breakfast was included with our suite and was phenomenal. You could choose between breakfast in lounge (smaller) or Surfside Restsurant on 1st floor...wow hughe buffet.

The Sheraton Tel Aviv is a beautiful property. Perfect location, and pure luxury. The views are unmatched and when you walk in you feel like you have arrived. The renovation is beautiful - you won't want to leave your room. The absolute standout superstar of this property is Pedro, the kind, friendly, helpful bartender at the pool. He will learn your name, greet you everyday with a smile on his face, and exudes a genuine warmth that makes you feel appreciated and welcome. The reason for the lower stars is the service . We constantly felt like a bother, at every turn. Aside from Pedro, when we interacted with almost everyone else at the hotel, we felt like we were unwelcome. This hotel did not meet our service expectations, but maybe you will have a different experience.

The Sheraton is a larger chain hotel and this particular hotel was very busy in July 2019. I usually might give this type of hotel a 3-4 star rating but this Sheraton truly deserves 5 stars thanks to the room I was assigned and the exceptional service at the pool bar. My room had a perfect view of the sea and I was able to watch the sunset while live music played down below. Beach access was easy from the hotel and I was provided with two nice sized beach towels. Because there were quite a few large jelly fish out in late July, I opted for a nice long swim in the pool just before sunset. The bartenders at the pool were great as the service was quick and drinks very good. I was able to enjoy music and the sound of the ocean from my balcony. I also had a chance to have a full breakfast from the breakfast buffet. I opted for an omelette, fresh baked bread, and a nice latte from the fancy latte machine. Great stay and walking distance to so many shops, cafes, and restaurants.

Jessica and Avila CSR were excellent! They made me and the crew feel welcome each and every time we stay here. Lorena, Jessica, and Maria in the executive lounge are always gracious in providing their service. The hotel staff should be commended for all the great service.

I’ve stayed many times at the Sheraton Tel Aviv. I will not return. It used to be one of the best and most welcoming hotels in the city. Now, the management evidently doesn’t care about the guest experience. It wasn’t just one thing, but an accumulation of many: - I called ahead to confirm our room, The staff on the phone were rude and eager to end the call. - No recognition of status from the front desk staff or personalized recognition - The front desk attendant was tactless enough to tell us that they had to “downgrade” us to a lesser room not on the club levels because our son is under 18. She said this was a new policy enacted after we reserved. - No effort to upgrade us to an improved room, even though we have suite night awards and elite status, and even though they told us they had unoccupied club rooms and suites. The night manager bluntly told us that they had unoccupied suites, but by policy those rooms are “only for people who pay.” The poor attitude made us feel unwanted at the property - as though by paying with points we should feel fortunate to have a room at all. Three days later they backtracked on their “policy” and offered to move to one of these suites - We arrived tired after an overnight flight. Although we told them ahead of time that we needed a bed for our son made up, they neglected to prepare the sofa bed or even leave bedding in the room. It took nearly an hour for them to make up the bed. -The air conditioning was old and did not function effectively -Oddly they don’t have hair conditioner and our room did not have body lotion. Ther is only a wall dispenser for shampoo, as in a budget hotel. -We tried repeatedly to follow up with a manager, but we were told each time that the manager was not there After 3 days of feeling dissatisfied and neglected by the hotel, we found a sympathetic staff member who offered us a choice of suites or improved rooms -- in direct reversal of what the night manager told us when we checked in. Why couldn’t they have offered this, or made some effort to listen or make our experience positive from the start? It shouldn’t be this way. A guest shouldn’t have to complain repeatedly to get attention or to be offered amenities. This isn’t the hospitality I would expect from any hotel, let alone a five star hotel. The best aspects of our stay were the club lounge and the breakfast buffet. In particular, Mazal and the 18th floor staff at the club lounge were wonderful.

Great views of the beach, smallish rooms but they're functional. Lobby is nice. Worst part was that it was almost impossible to get cabs- especially hard to find ones who accept credit cards. There were multiple people waiting for Gett or cabs for half an hour before they got lucky. Just horrible. Hotel is fine.

Exceptional service from all the staff and an unbeatable, central location on the beach. Hands down the nicest Sheraton we’ve ever stayed at (much better than lots of Marriott’s luxury banners in North America). The concierge was extremely attentive and effective at securing us reservations at some of the best spots in the city. I wouldn’t think twice about staying here the next time we’re back.

FIRST CLASS EXPERIENCE! This was a quick meet up and get away with my sister, who I had not seen in over a year. We were excited to stay on the beach and were blown away by the cleanliness, quality, service and gourmet morning buffet (every foodie's dream)! The location is perfect (walking distance to the Carmel Market and Jaffa). What really stood out was enjoying the hotel itself. The "stay" was a memorable experience which bears repeating. Accessible all day, the entire executive lounge team was most welcoming, and Janice stands out as going over and above in ensure this was a first-class experience.

Good view! We got locked out on the balcony and had trouble contacting anyone. Then they told us we got in this situation bc we “smashed” the door? Staff were good overall but seemed annoyed when we asked for help w the taxi drivers

rooms are very small . breakfast is good .location is very good . service is not upto the mark. they need to improve their service and facilities in the room . reception office needs to be more attentive and polite and they need training in problem solving . they are sometimes clueless . overall good hotel but very expensive . they need to review and moderate their extravagant room tariff .

To American standards, this hotel stay was incredible. They are extremely helpful and accommodating. The breakfast buffet is incredible. The room is very comfortable, showers are amazing. The hotel also has good parking for visitors. Definitely a VIP experience. One downside is it’s very hard to catch a cab sometimes. Download apps or you’ll need to flag them down. If you want a great hotel stay experience, stay here. No doubt about it. Just book it

This hotel gets 2 stars all because of its service! The location is spectacular, what more can you ask for when you are on the beach and a 10 minute walk to dizengoff center?! The location is what bumped it up to 2 stars instead of 1. I have never experienced such horrible service in my life, and I work in customer relations and have worked a front desk before. There is a way to go about treating guests, and the Sheraton needs to be taught common courtesy. I arrived to the hotel after 12 hours of flying, absolutely exhausted but so excited to be in Israel! Upon pulling up my reservation the girl at the front desk asks for the employee rate form to verify my reservation. I was unaware I needed this form, as a friend helped me get her friends and family rate. I told the agent I didn’t have the form and sincerely apologetic and told her I would need to figure out a way to get it and it might take time with the time difference. She could clearly care less and was telling me I would have to pay the current rate if I didn’t get the form which would bump the cost of my reservation up from $4000 to $7000 for the entire stay. Seems a bit absurd that she wouldn’t try to even help me get a better rate if I was unable to present the form. I then asked to speak to a manager (Sharon) who was even less understanding about the situation. I worked a front desk there are loop holes and rate codes for everything. Showing sincere remorse for the mixup did nothing for me I was continually treated like trash. I told them to just book me the room and only charge for one night in the mean time while I figure things out! I get booked into a room with one bed instead of 2 like my original reservation, and was told they had none available. That was odd because a room with 2 beds was supposed to be given to me anyway, how is it suddenly unavailable?! We went up the room anyway since it seemed like we had no other choice, no one was friendly enough to help. Finally after an hour I was able to track down the employee form for the correct rate and presented it to the agent. From that moment it was all smiles and laughter with everyone. I don’t appreciate that. I don’t want to be treated like trash and a liar, and then I get my paperwork squared away and then everyone’s attitude changes. And even more frustrating I had to wait until 6pm the next day to get a room with 2 beds when I was supposed to have it from day one. I had to move dinner plans, I made sure to stay close to the hotel because we were originally told the room would be ready by 3pm, and then I have to chase everyone day to see what’s going on. Having some status with Marriott means absolutely nothing to the people who work in this hotel, they simply do not care. It’s such a shame for a beautiful hotel that is located in such a prime area.

Stayed here with a friend recently and thank to Marriott points we got upgraded to a huge suite which was so nice. Loving the recent reservations and breakfast was AMAZING. Still, it is Israel and the prices are hight for what it is but that is true for the entire country.

Great location on the beach. Recently renovated (a year ago?) with modern fixtures. We got upgraded to a one bedroom with two full baths and beach view balcony. Service was good, and there’s a Bonvoy lounge on the 18th floor for free food and drinks (for those with Bonvoy either gold or platinum+).

Unfortunately a disappointment so far. Staying here with my partner (who is titanium with Marriott) and I am platinum. Although I am well aware receiving perks and upgrades is subject to the hotel, I am not happy with the quality of service we have received at this hotel. But first let me start with the positives: -Excellent breakfast and plenty of choice for food and beverages -the hotel offers a lounge (for Bonvoy members or additional payment) with a decent selection of wines/beers and snacks -rooms have been recently renovated so good shower, beds and overall ambience -terrific location on the beach Unfortunately lack of service seems to be my biggest complaint. This may be more of having a Marriott status type of complaint, but I was quite disappointed with the lack of room upgrade my partner and I received upon check in. Even when I looked online at availability, there were plenty of suites still available for the dates of our trip. We were offered a junior suite the following night after lengthy discussion with employees and the manager (I have never experienced having to explain the Bonvoy members perks to hotel staff before). The following day we checked into the junior suite which feels more like a downgrade to our smaller room previously. Instead of the 17th floor with sea views we were placed on the 7th floor outside the very noisy street below (and no view). The new room is dark and uninviting with a much smaller shower. Perhaps this is an “upgrade” because the new room has a small walk in closet? (Which I definitely do not need when traveling for 5 days). Overall service has been very unhelpful. Given the price per night for rooms here, I am actually quite shocked and disappointed. Would not recommend this hotel. Plenty of smaller boutique hotels here in Tel Aviv or other Martiott brand hotels to choose from.

Taxi service is very bad. The hotel worker is waiting for you at the entrance The hotel worker brings you a very bad and old taxi In order to agree with the driver on a commission for him, the customer pays twice the official price

Our room lost power at 12:00am and the air conditioner turned off. I called the front desk four times and no one answered. I put clothes on and went down to the lobby. There I saw an employee and told him that we lost power in our room. He said it was scheduled maintenance by the municipality. If it was scheduled why didn't the staff inform all the guest. We paid $700 per night and lost power, with no air conditioning.

Absolutely delightful. 💯 This hotel was modern, beautiful, adorned with flowers, and the view of the sea is spectacular. I loved staying here. I definitely felt like I was on vacation. The views, the location, the atmosphere, the vibe, energy. And the breakfast!!! Delicious and a array of food for all palates of taste. Everything about staying here was on point. The beach is within walking distance. You can go to the bars, eat, dance, relax, enjoy music, people watching , and the best part was swimming in the sea until 10pm.🌊🌌 🌇The water was perfect temperature, clear, beautiful, refreshing,clean, and calming. The sunsets late and is so beautiful. You're able to really enjoy a full day of activities or a simple day at the sea. One of my favorite placrs so far! A must!!! Please like and follow for more adventures! 🌠🏖

Fantastic three night stay at the Sheraton-Grand. We had an easy check in with Baruch and met Magdalena, the new GM, who stopped and chatted with us during our check in. The room had a small balcony, comfortable bed and a small sitting area. We liked the espresso machine and small fridge. The room was well appointed. The highlights: Super brunch buffet with options like omelettes, quiche and pancakes. Great juices and every morning, we had a seat looking over the ocean. The food was tasty and more than plentiful. We enjoyed the pool and the pool area. Nice pool bar and friendly staff. The location next to the beach was great. It is a dangerous trip across the road to the beach. During our visit, it was really hot so we didn’t spend as much time there. It was busy everyday though and there are lots of shops and cafes. The hotel was recently renovated and the lobby area was open and bright. A big thanks to The Points Guy for the suggestion. This Sheraton is really fantastic and very well run. I would also say the location is great if you want to be close to shops and restaurants. Make sure to download Yango for taxis. No Uber here. If you jump in a taxi, you must pay in cash, if you order in advance, you can use your cc. The bus is also close by.

Newly renovated , manager Tal is amazing ! This place is one of the best hotels in Tel Aviv , food is great service is great , I am here a month and staying longer..

The staff was helpful and friendly. The location is great, just across the road from the beach. The internet wasn’t the greatest though.

Great Staff 👍🏼....terrible management. 😔 I stored a $400 bicycle case in their closet (with their permission). They somehow managed to lose it, but refused to pay for the loss. Their incompetence turned out to be my problem. Must be a great deal for them to lose articles belonging to their guests, and not have to pay a $0.01 for them. Shame!! Spectacular own-goal!!

The place is so beautiful and Stunning I went there for a spa day including massage and and sauna and breakfast The breakfast was so delicious The workers were nice and patient Massage really hit the spot The sauna had 3 options dry, wet , and salt treatment loved it I am planning to go there again with my friends and family

Great hotel. Very very nice staff ! Love this place !

Beautiful view of the beach even being quarantined in the room we are able to sit in the balcony watching the waves. Front desk personnel are friendly.

No fridge in rooms get charged if ask for one and get delivered 4 hrs later not acceptable Suposed be a 5 star hotel I doubt it I give a 3 the most Traditional sheraton DATED!

Went there for a spa morning. Food's great, spa nice, swimming pool is great, with view to the beach.

Always a pleasure..great staff excellent service all the time

The Executive Lounge and the Olive Restaurant are both closed. Prices are high. The old syle of management is gone Next time we're going to the Hilton or the David Intercontinental.

Beautiful cozy property by the beach. Though its not a private beach, the beach is still close to the property. 20 meters away to be precise. 😊

Very pricey. Decently sized rooms, clean, tidy and looks like they were recently renovated. Staff are kinda polite, not really though, same as every other place in Israel. The location is top notch, right on the beach and very close to Dizengoff street and to many great restaurants and pubs.

My weeklong stay at the Sheraton was a delight: Wonderfully helpful staff at the front desk, bar, and restaurant who gave helpful tips for sightseeing. Beautiful views throughout the building. Prime location, easily accessible to boardwalk, beach, an easy walk to Dizengoff Street, etc. Attentive room service. Thoughtfully designed menus including the shabbat menu. I will definitely be back to visit and stay here again!

Today, on the one of the most difficult days in the modern history of Ukraine, I came to protest against russia near the embassy of the aggressor country. My friends came with me. My friend Anya felt sick. I went to the nearby Sheraton Hotel to buy some water. When I returned to my friends, Anya began to get swoon. We decided to go to the hotel lobby so she could sit down. At the door she faited and we literally carried her in our arms. The hotel staff, security and the manager asked to leave out and behaved aggressively. I quote: "People will arrive to us soon, you are taking their seat, get out!". I have a question: "Are we not people!?" Help was not offered! Moreover, the manager said: "Call an ambulance and leave." I haven't seen such inhumanity in a very long time. And this is a hotel, which in its core should be the epitome of hospitality. I think that these people (the security guard and the girl who introduced herself as the manager) have no place in the hospitality industry. Shame on you, Sheraton!

Great hotel, especially for families. I have stayed here countless times with my family and have always loved it. Would definitely recommend for others, especially because of its reasonable cost in comparison to the highest end hotels in Tel Aviv.

Had an amazing time thanks to the wonderful staffs. They even dropped off a complementary champagne in our room one day as it was my birthday.

Very friendly staff. Got offer a drink when we arrived. Which is very helpful because it was so hot. They also offer a good selection of breakfast. This is one of the must when I pick hotels. Location is great，close to a lot of restaurants. All within walking distance.

Where do I begin? I have never met a hotel with such horrible customer service! customer is always wrong ever heard of that? Prior to arriving I EMAILED hotel that I would like a connecting room as I am traveling with 4 kids. Received email back only option to have connecting room is to upgrade to a suite $200 a night extra I confirmed and also notified hotel that my connecting flight was canceled and I will be a day late. Upon arriving no connecting room they said they don’t know what I’m talking about come tomorrow morning and they will take care of me. Came the next morning they definitely tried to take care of me. If I want a connecting room $450 extra a night, I tried to explain and show them email correspondence @ $200 per night extra they said they can’t help me. Upon check out they charged me for 4 nights not the 3 nights that I stayed. Not only I stayed only 3 night they charged me for 4 nights without the room I confirmed to. Also I’m a titanium Marriott member they charged me for 4 night but only gave me points for 3 nights Go figure !!! I would never stay at this hotel ever again they should be ashamed ! Can’t honor there own emails and over charge !!!

My room was very nice with a beautiful bathroom. Daily services to keep it clean. Breakfast was very complete with friendly staff. Parts of the hotel are clearly in a restoration or are used as storage which downgrade the premium atmosphere. WiFi throughout my stay was problematic.

Great location next to the beach and upper part of Tel Aviv although it is literally across the street from the Russian Embassy. When I was here we were in the tick of the Ukraine invasion so the streets in the area were often blocked off due to protests. Otherwise, comfortable rooms. Drinking water provided daily.

The hotel is in a good location. The breakfast service is good. The customer service / support is not good at all. We requested an additional chair on our balcony (three times) as well as a few other more smaller concerns. Each time the front desk duly noted our issues and then completely ignored it. Frankly I doubt I will stay here again and what’s more troubling is I don’t think anyone really cares…. Typical Big Hotel issues but post Covid you would think they would try better…

Stayed here on business. Concierge was hit or miss on service. Some acted like you were a bother while others were helpful. They would not honor my Titanium Eliete status because my employer was paying for the room. No elite benefits and no lounge access. I thought they would want to keep those of us that traveled through the pandemic loyal...I guess I was wrong. I guess this hotel doesn't want business travelers.

I stayed at the Sheraton TelAviv for a week and I was very impressed by the quality of service and hospitality. The hotel is located in a convenient area, close to many attractions and restaurants. The rooms are spacious, clean, and comfortable, with all the amenities you need. The hotel also has a nice pool, a gym, and a spa for relaxation. But what really made my stay memorable was the excellent waitstaff for breakfast. Every morning, I was greeted by friendly and attentive staff member named Jessica. She always made sure I had everything I needed and accommodated my requests with a smile. She also gave me helpful tips on what to see and do in the city. She was truly the best part of my stay. I highly recommend the Sheraton to anyone looking for a great place to stay in Tel Aviv. You will not regret it. The hotel is worth every penny, especially for the amazing waitstaff for breakfast. Thank you for making my trip so enjoyable!