Sent my associates to the store trusting the high rating on Google. The store staff was not only rude, but downright disgusting in their behavior. Right out of the gate, they asked whether the purchasing party's card have enough limits to buy a macbook! The staff also gave no effort to explain the features or downside of the machine, and had a holier than though attitude as if his father is Tim Cook or Steve Jobs himself. On asking for a price match as compared to the iConcept store, he bluntly said, "We don't know. you can go". Who talks like that to a customer in a multi-lakh deal?! This store should be closed down or atleast the jackass on the front desk should be fired. He has no idea how to talk to customers and act as if he is doing you a favor in allowing you to buy a product! Over the next 3 months, we had plans to get over 10 apple items costing over 1L, some over 2L, + accessories! This store will not get our business ever.

Staff is very cooperative and they were very calm and composed specially Mr Ankush , his dealing and behaviour was really good . Thankyou

To all the people who are working out there in the store , please serve customers. You can't just fix to one customer and just rollin on their time. Such a bad experience I had.

Title: Disappointing Experience at the Apple Store Wave Mall Jammu Rating: ★☆☆☆☆ Review: I recently visited the Apple Store at Wave Mall Jammu and I must say that my experience left me extremely disappointed. From the moment I walked in, I encountered several issues that showcased a lack of professionalism and customer care. Firstly, the staff seemed disinterested and unapproachable. I understand that they may be dealing with numerous customers, but a little friendliness and attentiveness would have gone a long way. Instead, I felt like I was inconveniencing them with my presence. Secondly, the store was incredibly overcrowded, making it difficult to navigate and find assistance. The layout seemed poorly designed to accommodate the high number of visitors, which resulted in a chaotic and stressful environment. Moreover, when I finally managed to get someone's attention, the level of knowledge and expertise demonstrated by the staff was underwhelming. I had specific questions about the product I wanted to purchase, but the answers provided were vague and lacked depth. It felt like they were just trying to sell me something rather than truly understanding my needs. Furthermore, the wait times were excessive. Despite having made an appointment, I still had to wait for an extended period before being assisted. This lack of efficiency and respect for customers' time is unacceptable. Lastly, the overall atmosphere of the store was sterile and impersonal. There was no sense of warmth or welcoming ambiance that one would expect from a reputable company like Apple. It felt more like a factory assembly line than a place where customers could genuinely engage with the brand and its products.

It’s also another great store to buy the apple products from. Service is great and had a great experience buying the product from here. Can be considered as one of the best apple authorised resellers!!

It's a complete store to shop for Apple products and accessories, they have a great team who give solutions and service...I had a good time here.

Purchased apple watch today from imagine store jammu today got good discount and offers must visit #imaginestore jammu.

Brilliant experience Sajan was a great help Keep up the good work

Worst staff they don't have time to attend customer and resolve their problems.

Nice place cooperative and helpful staff at your service

Just purchased iphone 14 from imagine store wave mall, great experience with the sales person ❤️

Best service and knowledgeable staff at imagine store wave Mall Jammu , specially staff named vikram singh

Worst experience as a customer, waited 15 minutes but still no one attended us . Had to walk out of the store because everyone was busy and they had no one to attend us. Won't recommend anyone to buy anything from here. Rather than visit I concept store with much better hospitality and kind behaviour of staff.

Purchased iphone today from imagine store wave mall jammu Mr vishal helped me through the process and transferred all my data from the old phone. Mr vishal was very helpful . It was a great experience visiting and buying iphone from jammu imagine store #imaginestore jammu.

Purchased Iphone 14 pro today from imagine store wave mall jammu today got awesome service and offers. Special thanks to Mr.Vishal for providing the stock as soon as possible. Really happy with the service. Must visit imagine store jammu.

Great people... great place ... great deals always recommended 👌

Great service by store staff named - Sajan

Great service and good experience by Store staff - Sajan

Purchased macbook air today from imagine store jammu got good discount #imaginestore jammu

Purchased iphone 13 today from imagine store today got good offers and guidance #imaginestore jammu.

Billing experience is very poor. For online IMPS/NEFT needs to wait for more than hour due to getting confirmation from their Delhi office.

Best apple store in jammu with great service and good product knowledge #imaginestore jammu.

Purchased iphone 12 today from Apple store jammu . Got good offers and great service from the store #imaginestore jammu.

Loved the way everyone served. And issue of finance was resolved very well ..... Highly recommended!

Experience was good , staff co- operative , need some more discount rest all good

Visited the layout, Vibrant atmosphere and a lovely set of people here to assist. Special thanks to "Vishal" for arranging the stock at last minute.