Featured Reviews


Frequently mentioned in reviews: hotel (24) London (21) staff (13) Bulgari (13) service (12) experience (12) stay (10) amazing (9) good (8) Nico (7)
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  • 1/5 Paul R. 1 year ago on Google
    Work My daughter worked here and was approached by a member of the staff and told her that if she was available and happy to please visitors then they would give her gifts this is not the kind of suggestion that should be given to any young girl when she is working
    3 people found this review helpful 👍

  • 4/5 Irene N. 8 months ago on Google
    Was there for a few drinks/cocktails for a friend’s birthday! Great service, the waiter was very kind to us and accommodating too! Great vide all around, good selection of cocktails/mocktails (if that’s your thing haha) and will be back for more cocktails!
    2 people found this review helpful 👍

  • 1/5 J S. 1 year ago on Google
    Went for a private party hosted by a friend. For a 5 star hotel the service and attitude of the manager Leo in charge of food was awful. He was rude, aggressive and kept making faces at any small request. Shocked beyond belief.
    2 people found this review helpful 👍

  • 5/5 Kerem N. 4 months ago on Google
    Actually, I didn't stay in the hotel. The night before my backpack and my umbrella and my passport were all stolen and I had to walk to consulate. While walking I was caugth to heavy rain and I asked doorsman of the hotel to show me where I can buy an umbrella. Instead of showing the store they kindly offered to give me an umbrella. Thanks guys you saved my day and gave me smile with your kindness.
    2 people found this review helpful 👍

  • 5/5 Lynn S. 5 months ago on Google
    Enjoyed a 4 night stay at the Bulgari London. We took the train from Paris and forgot our coat on the train. We spoke to Nico upon arrival but really thought chances were slim. The next day the coat was in our room! I visited the spa and it was the best experience ever. The staff here were all so friendly and professional. The room was beautiful, comfortable and very clean. The restaurant service and food was wonderful. Can not wait to return.
    2 people found this review helpful 👍

  • 5/5 Vandan A. 1 year ago on Google
    By far one of the best spas in London. Just book a treatment and enjoy the ambience and settings! I’d like to add that Deep Pal specifically did an amazing job making me feel welcome & had an amazing massage. Can’t wait to rebook with her as she made our experience really lovely. !! Highly recommend Deep Pal as the therapist to go to!
    1 person found this review helpful 👍

  • 5/5 Mary S. 1 year ago on Google
    Had a lovely weekend away here with my friends..it really is absolutely worth every penny! Stunning rooms and excellent service from the staff, I can't recommend this hotel enough if you're in London either for the weekend or on holiday around the area! Will definitely be returning again
    1 person found this review helpful 👍

  • 4/5 Heather T. 1 year ago on Google
    I was very hopeful for a 5-star experience based on the other reviews, but there were a couple areas the Bulgari London fell short, including: unanswered phone calls to Guest Services, stains on towels, stains on bedding, both mattresses/toppers were sloping in a way that made them look overused, some stains on the carpet, a faulty ceiling light that kept turning on in the middle of the night, and a tiny little window looking onto the street. With Covid running rampant again, one of the Concierge staff members was visibly ill with a very runny nose, but still working. On a positive note, the staff was friendly, helpful, and attentive when I was able to connect with them. I think they may be short-staffed, or at least it felt that way. The restaurant (Sette) for breakfast and dinner was excellent. The rooms and bathrooms are pretty and nicely appointed. They are a bit dark due to the small amount of natural light.
    1 person found this review helpful 👍

  • 5/5 João Paulo Donadel Z. 5 months ago on Google
    I recently had the pleasure of staying at the Bulgari London, and I must say, it was a truly remarkable experience. From the moment I stepped into the hotel, I was greeted with impeccable service and an ambiance that exuded chic elegance. The allure of the Knightsbridge Suite was so captivating that I found it difficult to leave its comforting embrace. The style of the room was impeccable, with tasteful decor and attention to detail that exuded elegance. The bed was exceptionally comfortable, ensuring a peaceful night's sleep. The highlight of the suite, without a doubt, was the delightful shower and bath. Considering the suite's location on one of the busiest streets in London, I was pleasantly surprised by the peacefulness and quietness it offered. It was a delightful retreat from the hustle and bustle of the city. One of the highlights of my stay was the exceptional service my butler, Val provided. Not only was Val extremely nice and friendly, but also displayed the utmost professionalism, attentiveness, and care throughout my time at the hotel. Their attention to detail ensured that every aspect of my stay was absolutely perfect. The cleanliness of the hotel was outstanding, with every corner flawlessly maintained. Every time I returned to my room, it felt as if I had just checked-in - a testament to the dedication and diligence of the housekeeping staff. The spa at the Bulgari was truly a haven of relaxation and rejuvenation. From the moment I stepped inside, I was enveloped in an atmosphere of tranquility. The massage I received during my visit was most certainly the best I have ever had. The skilled therapists ensured that every knot and tension melted away, leaving me feeling renewed and refreshed. Every corner of the Bulgari London exudes sophistication and luxury. From the beautifully designed interiors to the exquisite attention to detail, it is evident that no expense was spared in creating an environment fit for royalty. I truly felt like a king during my stay. Sette, the Italian restaurant, was exquisite. The food was delicious, and the ambiance was just perfect. In conclusion, my stay at the Bulgari London was a truly spectacular experience. It perfectly blended exceptional service, impeccable cleanliness, and world-class facilities. I cannot recommend this hotel enough to anyone seeking a luxurious and memorable London stay.
    1 person found this review helpful 👍

  • 5/5 The Honourable G. 2 months ago on Google New
    I strongly recommend the Bulgari Hotel in London; they provide exceptional care around the clock. The ambiance is flawless and inviting, with staff ensuring every interaction holds significance.

  • 5/5 Nazanien N. 2 years ago on Google
    Second time visiting the spa and it was outstanding. I booked the onyx suite for my partners birthday & staff were lovely and helpful. The suite itself was so beautiful with a relaxation bed, a jacuzzi, steam shower & two massage beds. The team kindly prepared a happy birthday treat too and had it ready upon arrival. I’d like to add that Roberta specifically did an amazing job making us feel welcome & my partner had an amazing deep tissue massage. Can’t wait to rebook with her as she made our experience really lovely. Can’t recommend the suite and this spa enough. A true experience :)

  • 5/5 Tamir T. 2 months ago on Google New
    The spa day is absolutely amazing. Great facilities and professional massage. We had a suite which was very romantic and fully equipped. I can comfortably say that this is one of the best spas in London

  • 5/5 lee w. 2 months ago on Google New
    Excellent. In amongst all the supposedly 5 Star hotels in London they all have some excellent qualities and one or two things that are not so good that just might prevent you from returning- not this one! Early check-in was a great start. This hotel is amongst the best in London, at this level it is very hard to be better and too easy to let something slip- they do not let anything slip at The Bulgari! Every member of staff showed professionalism and diligence, definitely Tier One. Thank you.

  • 5/5 Rania T. 5 months ago on Google
    We were there for the spa and late lunch. The spa is excellent, and I personally had the best personalised massage ever with Deep. The lunch was of very good quality, very tasty and our waiter Essam was amazing ! We will definitely be back !

  • 5/5 Rahul K. 3 months ago on Google New
    Photographing a wedding at the Bulgari Hotel in London was a remarkable experience. The hotel's luxurious ambiance, modern design, and attention to detail provided an exquisite backdrop for capturing moments of timeless elegance. The ceremony in the stunning Ballroom, showcased the couple amidst a carefully curated decor that complemented their love. The impeccable service of the Bulgari staff ensured a seamless celebration, especially Hannah was just amazing throughout the day, allowing me to focus on documenting genuine emotions. From the modern chic architecture to the overall atmosphere, the Bulgari Hotel encapsulated the perfect blend of sophistication and romance, resulting in a collection of images that beautifully tell the couple's love story in the heart of London. https://f5blog.co.uk/preview/bulgari-hotel-london-wedding-photography/

  • 5/5 Eszter P. 4 months ago on Google
    One evening we came to the Bulgari hotel for a drink. The concierge Nico greeted us warmly and we instantly struck up a conversation, feeling incredibly welcomed. We had a lovely drink at the bar and expressed to Nico that we would love to go for some nice dinners throughout our stay in London. We asked him if he would be able to help us arrange a reservation or two as several of the restaurants we had looked into were fully booked already. Although we were staying at a different hotel in Knightsbridge, Nico very kindly booked several reservations for us throughout the weekend, even recommending his top ‘must-trys’. We were blown away by the generosity of Nico. The following morning we received all the reservation confirmations and ended up having fantastic culinary experiences at each restaurant that Nico had recommended. A true hospitality star! Thank you, Nico!

  • 5/5 D S. 3 months ago on Google New
    One of the best hotels in London. It's is expensive compared to most but it's Bulgari so expect to pay for the service and location. Location is ideal for shopping in Harrods and going for lunch or dinner at Zuma. Both walking distances. Cigar lounge gets busy buy if you book I'm advance you will be well looked after. The bar has some amazing cocktails and a quiet atmosphere compared to many other hotel bars in the area. The lounge area is very popular for guest as well as a lot of business people to have their meetings. It's in the ideal location if you love visiting the sites in Central London and shopping in Harrods.

  • 1/5 Havva T. 1 year ago on Google
    Robbed at the bulgari Hotel London knightsbridge. I visited the hotel in early December for a work trip and within a couple of minutes of being inside the hotel my louis vuitton handbag purse and other belongings were stolen from reception by a man posing as a guest the bag was stolen in front of 4 members of staff and there was no security on the door so no Deterrent to would be theifes targeting the hotel. Was contacted by hotel manager regarding the incident and when I told him I wouldn't come back to the hotel he had the audacity to say maybe you shouldn't come back to London absolutely shocking service from such a high end hotel my advice would be if you value your belongings go to a hotel that values its guests.

  • 1/5 Athary A. 1 year ago on Google
    Dry Cigar experience We visited upon our freind recommendation Cigar collection was not as expected Some cigars were foot cracked Most of the tables were reserved although no one was there and it was a small lounge that left us with very limited choice of seating We choose our cigars My cigar started cracking and the wrapper opened while smoking it So I asked the cigar sommelier about it and he said it was normal and won’t affect the taste!! I was shocked from his answer and lack of service experience in such case he must exchange the cigar Any ways That was an experience that will never happen again

  • 5/5 Roberto L. 1 year ago on Google
    It is a good option to enjoy business or vacation. It's close to everything, especially Harrods, where I've always shopped. The breakfast is very good and the comfort of the room as well. I will be back.

  • 2/5 Paulo B. 1 year ago on Google
    I visited the Edward Sahakian lounge, which closes at 11 pm on a Sunday, with the last call at 10:30 pm. I arrived at 10:28 and was in the lounge at 10:30 on the dot for the “last call.” Unfortunately, there was no one there to assist me. The downstairs bar refused to offer me a drink at 10:31 when I reluctantly left the lounge. I think this is poor service for a 5* hotel.

  • 5/5 Lisa Laura W. 1 year ago on Google
    Most beautiful Spa and amazing treatment, the staff was outstanding, perfectly located hotel, modern and elegant interior design.

  • 1/5 Neslihan O. 1 year ago on Google
    👎👎👎 Terrible company who’s working with corrupted business partners like they do in Turkey.. they don’t allow comments on their Instagram because they know they are not doing the right thing. Destroying a natural beauty and an antic historical one, in order to build their hotels is BAD energy. I’d never want to stay in their dirty business hotels. I wouldn’t support this business! They also don’t seem to respect cultures either like they don’t to nature. This whole thing now makes me wonder how ethical your jewelry business 🤮🤮 Please stay away from Bodrum and corrupted partners! #stayawayfrombodrum #respectnature #respectculture

  • 1/5 ar1340 a. 1 year ago on Google
    This hotel conduct is crimianl. In particular conduct of Filipa Elisiario who stated that i needed to privde 10 days cancellation noticed. I cancel my reservation and they are still charging my CC. I will contact my attorney to take legal action. Filipa Elisiario should be fired due to her comments and total unprofessional conduct

  • 2/5 Dmitry P. 1 year ago on Google
    I like the SPA design but it need to be kept on a 5 star hotel level. I wonder why not to clean the wall above the swimming pool. It is very dirty

  • 4/5 Amaria 1 year ago on Google
    This review is for the BVLGARI Cigar Lounge within the Hotel in London. I went there with my husband and was very happy with the experience we even stayed for a little while after closing and they were extremely polite and accommodating. There was a good range of cigars to choose from ranging from around £40 to £1000+ and very helpful and friendly staff. The Cigar Lounge has a dark and warm decor with browns and leather very cigar room looking as expected so don’t expect modern decor, but it a very nice. Very good selection of drinks a few choices of Mocktails if you don’t drink alcohol , some choices of Vintage wines and special Cognacs. My 15ml Hennessy Paradis was £60 and I had a few cocktails which were VERY good. My husband smoked a Por Larranaga (Habana) and was pleased with it (he’s not a cigar connoisseur though 😅) I didn’t order anything to eat from the bar but there is a small selection available I think before 9pm. The restaurant looked lovely and I will make a reservation and leave a review when I go. Note: There is practically no parking available we parked on a back street around 3 minutes walk away two lefts turns after the hotel and that’s the reason for deducting a star.


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