2/5 Pip 4 months ago on Google
We
are
fairly
regular
customers
and
have
done
Christmas
here
a
few
times
but
after
this
experience
we
won't
bother
again
next
year.
We
were
even
unsure
about
booking
again
as
last
year
5
of
us
were
crammed
on
a
small
table
but
we
were
reassured
we'd
have
a
better
table
this
year,
which
we
did.
We
arrived
at
12:40
for
our
1pm
table
and
planned
to
have
a
drink
in
the
bar
but
we
were
told
our
table
was
ready
and
we
could
have
a
drink
there
until
we
were
ready
for
food.
After
being
sat
down
for
a
few
minutes
the
amuse
bouche
arrived
so
we
mentioned
to
our
waitress
that
we
were
just
having
a
drink
for
now
and
didn't
want
our
food
yet
as
we
had
also
told
the
host.
Then
our
starters
came...
We
told
the
runners
that
we
had
asked
not
to
have
our
food
yet
and
they
spoke
to
the
host
and
he
said
noone
had
told
him?!
The
response
was
that
there's
nothing
they
can
do
now
the
starters
are
out
but
they
will
hold
off
calling
away
the
mains.
Not
only
were
we
served
food
far
earlier
than
we
wanted
to
be
but
one
of
them
was
even
the
wrong
dish.
Further
disgruntlement
came
from
the
fact
that
it
stated
figs
on
the
menu
and
it
wasn't
even
a
whole
fig
on
the
plate.
We
did
have
a
nice
wait
before
our
main
which
was
appreciated.
The
mains
were
fine
but
all
the
roast
potatoes
were
very
pale,
the
bottom
of
the
dauphinoise
was
black
and
the
beef
wellington
was
overcooked
but
also
had
raw
pastry!
We
were
also
very
disappointed
that
the
sprouts
were
shredded
-
we
used
to
love
the
gratin!
We
couldn't
even
mention
the
issues
during
the
meal
as
we
never
had
a
check
back.
Even
trying
to
order
a
drink
was
a
nightmare.
We
had
to
flag
a
waiter
down
and
were
never
actually
asked
if
we
wanted
to
order
one.
Unfortunately
we
asked
for
the
service
charge
to
be
taken
off
as
we
were
so
disappointed
by
the
service.
Thank
you
to
the
manager
with
the
longish
hair
who
actually
tried
to
deal
with
the
issue.
He
took
the
service
charge
off
for
us
and
made
a
gesture
to
compensate
us
with
some
complimentary
drinks.
Such
a
shame
as
it's
meant
to
be
the
best
dinner
of
the
year
and
we
left
feeling
disappointed
and
ripped
off.
We
would
come
back
but
never
for
a
special
occasion.