3/5 Stefan H. 2 years ago on Google
We
where
overbooked
at
the
hotel..
it
can
happen.
However
I
cannot
recommend
the
service
desk,
we
arrived
at
14.30
and
asked
if
we
could
check-in
and
they
told
us
we
have
to
wait
until
15.
I
then
asked
for
parking
and
they
recommended
the
parking
in
Karstadt
for
6€
good
deal,
so
we
unloaded
the
car
and
I
left
my
wife
in
the
lobby
with
all
suitcases,
as
I
returned
10
minutes
later
they
told
us
we
where
overbooked
and
had
to
check-in
in
a
different
hotel..
why
weren't
we
told
this
before
we
unloaded
the
car
and
asked
the
service
desk...
anyway
the
fun
doesn't
end
here
we
where
given
as
"cash
card"
and
told
to
take
this
as
a
gift..
okey
I
guess
with
no
further
instructions
I
went
to
get
the
car
thinking
that
I
could
leave
the
car
park
using
this
card..
but
sadly
it
did
not
work
so
I
had
to
walk
all
the
way
back
to
ask
for
further
instructions..
the
silver
lining
was
that
we
where
booked
into
the
Steigenberg
Hotel
and
wow
that
was
something..
I
would
recommend
to
start
here
instead
I
know
the
pricediffrences
might
be
high
but
trust
me
it's
worth
it.
So
no
hard
feelings
to
the
other
Hotel
but
please
try
your
best
to
give
better
instructions
next
time
🙂