(Translated by Google) Charge me for damage in the final bill, even though the vehicle was delivered without any problems. Don't even name the damage. I never deal with that again. (Original) Berechnen mir einen Schaden in der Endabrechnung, obwohl das Fahrzeug einwandfrei abgegeben wurde. Benenne den Schaden nicht einmal. Damit beschäftige ich mich nie wieder.

You can go there. Really nice people who give the impression that they want to help

(Translated by Google) Unfortunately, less than 1 star is not possible. As pensioners, my parents stayed in Hanover on their way to vacation and had to resort to a Hertz rental car in an emergency. Since Hertz's rental station network is very thin, you now have to drive more than 60 km to the Hertz station in Kiel to extend the rental period. No alternative offers. Then to refuse a woman over 70 years of age to use the toilet after such a trip, despite vaccination. Shabby and human a 6!!! (Original) Weniger als 1 Stern geht ja leider nicht. Meine Eltern sind als Rentner auf dem Weg in den Urlaub bei Hannover liegen geblieben und mussten in der Not auf einen Hertz Mietwagen zurückgreifen. Da das Mietstationen Netz von Hertz sehr ausgedünnt ist müssen sie nun stets über 60 km zur Hertz Station nach Kiel fahren, um die Mieter zu verlängern. Keine alternativen Angebote. Dann einer über 70-jährigen Frau nach so einer Fahrt noch die Nutzung des WC zu verweigern, trotz Impfung. Schäbig und menschlich eine 6!!!

(Translated by Google) Spontaneously rented a super car, had no problems. Very friendly staff at reception, gladly again (Original) Spontan ein super Auto gemietet, keine Probleme gehabt. Sehr freundliche Mitarbeiterinnen am Empfang, gerne wieder

Top! Thank you Ms. Schröder for the great price and the rest of the team for the great support. 1000 km for 13 tables in one day! Thank you very much

I really can't recommend Hertz. At the beginning of December I wanted to rent a mid-range vehicle there. The door couldn't be opened, so I was asked if I could try to get in from the passenger side. I would have liked to have seen the expression on my face at that moment from the outside... In any case, it was then suggested to me to take a Fiat 500 with me and after I had found my language again, I realized that that was probably not an adequate operation for a Mondeo or something similar. I also rejected an i30, which then came up as an idea, for this reason. I then received a letter confirming that Hertz would cover the costs of another rental. My advice is: take the firstborns of all ward employees as collateral, otherwise you will never get your money back. 6 weeks later I at least have the original amount of the reservation back, the difference to the naturally much higher costs of a short-term reservation somewhere else is still waiting to be paid out. This is difficult because Hertz sometimes answers in German, but usually in English or French. Sometimes you change the language in the middle of the chat or respond in English in a German message. It would be funny if it wasn't overwhelmingly sad at the same time. I give one star for the fact that the employees at the counter didn't crash and suddenly spoke Spanish during the conversation and one for the fact that after only 10 minutes of discussion they realized that their "offer" wasn't one.

Everyone on site was very, very nice, and the car was great and clean! But Hertz's accessibility was just abysmal. - The hotline that answers when you call the branch tells you to call the branch (wow). - The other non-free hotline number simply leads to the same line. - Then she gives a number for roadside assistance that is not assigned. - The live chat is incredibly slow and suddenly stops without comment and is then no longer available. - No reply to the email for 12 hours. - The website is almost unusable with a mobile phone. - You are not allowed to type umlauts in the name - as if the character set hadn't been expanded in the last few decades. I know it's Sunday but all these services claimed to be available. But I actually couldn't reach anyone in any way.

The lady at the reception was in a very bad mood. It was also noticeable between her and her colleague. (18.03, morning) But the car was great, everything worked smoothly

Good service

Very nice and helpful employees. After the van ordered from Sixt could not be taken over for the move because a system crash only allowed credit card payments (totally inflexible with Sixt). At Herz I received very friendly and reliable help. Then next time I'll go straight to heart.

Per: Very, very nice employees, especially Ms. Schö… really very friendly, very patient, always with a smile, because she was so nice I extended the car for a few more days. Although I wasn't actually that happy with the car, I have to honestly say that Ms. Schöne is really great as a customer advisor and her colleagues are also friendly. Thanks again that everything worked out Thanks for the kindness And thank you for your cooperation 🌟🌟🌟🌟🌟 Team in Kiel Cons: What I didn't like was that CHECK24 wrote a deposit of €200 but unfortunately Hertz took around €300. I suspect that your money was taken too. I didn't like that because I was surprised when I got there. You have to find a solution with Check 24 perhaps or with heart that the accuracy is improved please. Among other things, I don't think it's so great that it's not posted on the same day. I know from other companies that the deposit is returned on the same day when the car is handed in, which is often the feedback. Before I took the photo, I of course asked Ms. Schö….. she agreed with it.

(Translated by Google) After a phone call, super friendly and helpful. Only the night safe is a catastrophe. You're still in your 60s there. (Original) Nach Telefonat super freundlich und hilfsbereit. Nur der Nachtresor ist die reinste Katastrophe. Dort steht man noch in den 60 ern.

Leider waren alle anderen Autovermietungen ausgebucht.

Sehr freundlich und hilfsbereit immer wieder gerne.

Very nice and friendly staff, they also respond well to the customers' wishes and the cars I received were very well maintained and technically in perfect condition 🔝 I would also recommend any other company to bridge the AD fleet. Many thanks to the Hertz car rental Kiel team 🤗

Wg zugausfall erhielt ich spontan noch einen wagen 2 Tage 1500 Km gefahren 280 Euro Super freundlich und hilfsbereit und keine bösen Überraschungen bei Rückgabe

I was able to reserve a vehicle and was told afterwards that this could only be booked for cruisers. However, this is not mentioned on the homepage as a booking condition. During telephone exchanges, both the employees and the boss were completely overwhelmed.

Super freundlichen und kompetenten. Diese Vertretungen ist super. Das hat mein Vertrauen zu Hertz- Autovermietung wieder hergestellt. Ich kann nur sagen vielen vielen Dank. Nach der enttäuschenden Erfahrung in Augsburg.

Sehr gute Beratung und sehr freundliche Bedienung

(Translated by Google) Very nice team. (Original) Sehr nettes Team.

(Translated by Google) Very good experience, nice & competent employees and great in price comparison. (Original) Sehr gute Erfahrung, nette & kompetente Mitarbeiter und dazu super im Preisvergleich.

(Translated by Google) Totally disproportionate processing fees! (Original) Total unverhältnismäßige Bearbeitungsgebühren!

(Translated by Google) Damaged vehicles, no up-to-date takeover reports so that damage can be automatically claimed upon delivery. Not recommendable!!! (Original) Beschädigte Fahrzeuge, keine aktuellen Übernahmeorotokolle sodass bei der Abgabe automatisch Schäden reklamiert werden können. Nicht zu empfehlen!!!

Schönes Auto zum guten Kurs erhalten, gerne wieder?