5/5 Serah K. 4 months ago on Google • 30 reviews
Kigali
is
that
City.
I
had
an
overall
exceptional
experience
at
Kigali
International
Airport.
This
month,
November
I
recently
had
the
pleasure
of
arriving
at
Kigali
International
Airport
during
my
trip
to
Rwanda,
and
I
must
say
it
was
an
exceptional
experience
from
start
to
finish.
The
airport's
services,
and
overall
atmosphere
contributed
significantly
to
a
smooth
and
enjoyable
journey.
-
Efficient
Check-In
Process:
The
check-in
process
was
incredibly
efficient.
The
staff
were
courteous,
attentive,
and
ensured
that
the
process
was
quick
and
hassle-free.
-
Quick,
Modern
and
Clean
Facilities:
The
airport
boasts
modern
and
well-maintained
facilities.
From
the
spacious
and
comfortable
waiting
area
to
the
clean
and
well-equipped
restrooms,
every
aspect
reflected
a
commitment
to
maintaining
high
standards
here.
3.
Impressive
Security
Measures:
Security
procedures
were
thorough
yet
conducted
with
speed
and
efficiency.
The
presence
of
security
personnel
was
reassuring,
contributing
to
an
overall
sense
of
safety
and
order.
I
also
saw
how
intentional
they
were
about
the
security
checkin
when
we
were
departing
the
country
going
out
of
Kigali.
-
Shopping
Paradise:
The
duty-free
shopping
area
is
a
true
delight
for
travelers,
from
the
made
in
Kigali
chocolates
,
to
different
diverse
range
of
shops
offering
local
crafts,
international
brands,
and
duty-free
goods
made
the
waiting
time
enjoyable.
-
Free
Wi-Fi:
Well,
I’m
Nigerian
and
I
know
there
isn’t
any
free
WiFi
at
my
airport,
but
the
availability
of
free
and
high-speed
Wi-Fi
throughout
the
airport
was
a
pleasant
surprise.
It
allowed
me
to
stay
connected.
-
Friendly
and
Helpful
Staff:
The
airport
staff
deserves
special
mention
for
their
friendliness
and
willingness
to
assist.
Whether
providing
directions,
offering
information,
or
helping
with
luggage,
their
commitment
to
customer
service
was
evident.
Although
I
found
out
my
box
was
broken,
but
they
agreed
I
shared
my
displeasure
via
email
and
promised
to
look
into
it.
In
conclusion,
Kigali
International
Airport
exceeded
my
expectations
in
every
aspect.
It's
a
shining
example
of
a
well-managed
and
passenger-friendly
airport
in
Africa.
I
highly
recommend
it
to
fellow
travelers,
and
I'm
confident
it
will
continue
to
leave
a
positive
impression
on
visitors
to
Rwanda.
Kudos
to
the
entire
team
for
creating
such
a
remarkable
travel
experience!
Welldonee
Rwanda!!!
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