This is not a good Starbucks! Today I ordered online a Tall Strawberry Refresher and I received a Trenta one. The Hot Chocolate that I got was cold. I will not order from this location again.

Worst Starbucks experience this was my coffe today a complete joke. I ask for another one and they said that I need to pay again for the other

To say we frequent this Starbucks is an understatement! I don’t just go here because I love the drinks! I love the staff equally as much! They go above and beyond any other store I’ve ever been to! Mindy the manager has this store so well run and her partners are truly like a family! I love THIS STARBUCKS!!! 🍀💚💚💚💚💚

Why do I enjoy my morning Starbucks coffee .... I can feel the gratitude when I heard the kindness of the person taking my order and when I get to the window to pay my order, all I see a smile greeting me. It is priceless!

As someone who worked at Starbucks for years, I would’ve hated me as a customer. I messed up my mobile order drink and it was completely my fault but the sweet blonde at the window was so sweet to help me out and remake an entirely new one without any issue. I definitely would’ve been annoyed if i were the one behind the counter and even if she was she never showed it. Thank you guys!!!

I recently visited the café located at 791 E Dundee Rd in Palatine during a busy morning for a quick latte and coffee cake. While the overall experience was decent, there was a minor hiccup with the service that left me somewhat annoyed. Here's a breakdown of my visit: Upon arriving at the café around 10:30 am, I immediately noticed the bustling atmosphere. The place was packed with customers, indicating its popularity among locals. The lively ambiance created an energetic and inviting environment, perfect for catching up with friends or enjoying some quiet time alone. However, the popularity of this café was evident in the long line that greeted me upon entry. It seems that many others had the same idea for their morning fix. While it's great to see a thriving business, the extensive queue lengthened the wait time considerably. Regrettably, my visit took a slight downturn when the baristas forgot about my drink order. Despite the long line, I patiently waited for my turn to place the order, only to be overlooked unintentionally. The oversight was undoubtedly an inconvenience, but I understand that we're all human and mistakes can happen, especially in a fast-paced environment. Nonetheless, once the baristas realized their oversight, they promptly apologized and swiftly prepared my latte. The staff members seemed genuinely apologetic, which helped alleviate some of my initial annoyance. It's commendable to see a team that takes responsibility for their mistakes and strives to make amends. After receiving my latte, I also decided to try their coffee cake. The cake was a delightful accompaniment to the latte, with a moist texture and a balanced sweetness. The flavors were pleasing, and it added a touch of indulgence to my visit. Despite the minor service hiccup, the café at 791 E Dundee Rd in Palatine offers a vibrant atmosphere that caters to a bustling crowd. It's apparent that the café is a popular spot, given the long line and busy nature of the establishment. While the oversight with my drink order was a bit annoying, the staff's sincere apology and the overall quality of the latte and coffee cake left a positive impression. If you have the time to spare or enjoy a lively ambiance, this café can be a good choice. However, if you're in a rush or prefer a more relaxed atmosphere, it might be worth considering an alternative location to ensure a smoother experience.

Nice store, friendly employees. A little slow I was the only customer early in the morning at the drive-thru. No fault of the store, but I really think Starbucks corporate is out of line with the current pricing and their policies on the earning of rewards stars.

Very hit or miss location. Unfortunately, it’s the closest one to me but it seems like something is always missing from my drink. Forgotten syrups, no topping, etc. so I have to go out of my way to a different location from now on if I decide to return to a Starbucks.

Had a nice coffee here. A little bit noisy, but it did not bothered me with my friends

Let’s start with the fact that I’m a Starbucks lover! I get Starbucks quite often so I was very disappointed with this Starbucks. Starbucks is quite pricey and I would hope they filled up your cup to the top considering how much I payed for it 🥹 Mind you I haven’t taken a sip from the cup yet.

If you’d like to be ignored by employees, then go to this location terribly long wait they never have the orders ready for pick up!