Hair Worx image

Hair Worx

Hair salon

😠 I had an appt to lighten my hair. I showed the stylist what I was looking to achieve and asked for suggestions. Throughout my consultation, I was talked to like a child. I asked for suggestions and was met with rudeness instead. At one point I said, "I don't know anything about hair, what do you sug... People often mention hair, service,


Address

Mac Dougall St, Monument Heights, Kimberley, 8301, South Africa

Website

kimberleyhairworx.business.site

Contact

+27 79 096 5332

Rating on Google Maps

4.00 (611 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 7 pm
  • Saturday: 8 am to 5 pm
  • Sunday: 9 am to 2 pm
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: hair (16) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Stacey Wong F. 1 year ago on Google
    I had an appt to lighten my hair. I showed the stylist what I was looking to achieve and asked for suggestions. Throughout my consultation, I was talked to like a child. I asked for suggestions and was met with rudeness instead. At one point I said, "I don't know anything about hair, what do you suggest?", and the stylist said, "I can clearly see you don't know anything about hair". At that point, I left. There's only so much condescending behaviour I can stand within 10min. I understood that the colour I wanted was a long shot, but had I just been spoken to in a decent manner I would not have walked out. I didn't walk out because I couldn't achieve the colour, I walked out because of how I was treated. Learn HOW to speak to people. Disappointing service.
    4 people found this review helpful 👍

  • 2/5 Anet van H. 2 years ago on Google
    Overall nice to visit. A business with so much potential. Friendly welcoming receptionist. Unfortunately I didn't experience that with the over staff. This wasn't my first visit, could be more likely my fifth. I was definitely being loyal going back each time, trying to build a good relationship with a service provider one needed monthly. This was supposed to be my time... Take care of your customers. Staff in general lack people skills and the personal touch of a beautician wasn't there. Introduced yourself, listen to your client and be informative. My hair was being colored and cut. No discussion. I just sat the time out. Sad to say. I sincerely hope that you will learn from this review and create a tranquil, nice to visit, always to come back salon. You are in the service business. Serve your clients with the best possible experience.
    3 people found this review helpful 👍

  • 5/5 Loucile Jansen van V. 2 years ago on Google
    The best of the best! You CANNOT go wrong with them! Have been with them for so long. They are extremely professional, amazing service, build strong longterm relationships with clients, go the extra mile, value and quality- seriously treat yourself🙂
    2 people found this review helpful 👍

  • 1/5 Traveller 2 years ago on Google
    The lady at the front desk was very rude, and the general experience was bad, the person washing my harough and hurt me, the hair dresser did not cut my hair well and charged me more than what was discussed... I will never go back... The other salon by pick n pay is also bad.. I went to the front desk to book and appointment the lady looked at me and ignored me as I stood in front of her greeting her and asking for service
    2 people found this review helpful 👍

  • 5/5 sheepy L. 1 year ago on Google
    Really amazing staff! Jackie is great with Mens hair aswell. Been going there for about 2 years.
    2 people found this review helpful 👍

  • 1/5 Meshendri P. 2 years ago on Google
    I was there before my appointment and had to sit and wait for over 30 mins. The service is very poor and not taking care of customers. My hair was washed in cold water and full of conditioner and had to be rewashed. Stylists constantly on their phones and taking calls while busy with hair. I did not enjoy the experience of having my hair washed and blowed here. Appointment bookings not kept on time. No decent apology. No preparation. Flies in the salon. I would no recommend this salon to anyone even for a blow wave based on extremely poor customer service and waiting periods. Another customer was pushed in on my time slot and I had to sit and wait. After my hair is done I’m asked for cash and had to find an atm. Terrible!
    1 person found this review helpful 👍

  • 4/5 Endrick van Z. 5 years ago on Google
    The lady that cut my hair was very professional and nice and she really asked me out on how to cut my hair. They didn't was my hair before or even rinse my hair afterwards and also my hair wasn't styled before leaving, this is something that should be included in the price and most other salons/barbers is doing this. Parking area is big but no undercover parking.
    1 person found this review helpful 👍

  • 3/5 Maryka L. 1 year ago on Google
    Very neat and clean and friendly.. but the expectation when visiting a salon is to feel treated and relaxed. This part lacks a bit. They are well priced.

  • 4/5 Rivona Van Z. 2 years ago on Google
    All round nice experience

  • 5/5 Cindy J. 3 years ago on Google
    Friendly staff...very satisfied customer!

  • 1/5 Yi-Chin L. 1 year ago on Google
    Extremely unprofessional attitude to customers. Don’t recommend.

  • 5/5 Grace W. 7 months ago on Google
    Delightful and accommodating! Very economical.

  • 5/5 Willem van S. 8 months ago on Google
    Excellent service to my daughter


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