You can't really shop there if they do not have any stock, don't send out specials if you dont have stock. Looked like they are closing down. Very disappointed

Pathetic. Wish it was possible to rate zero stars. Starting from the cell counter, to the till, back to the cell counter. The store manager was too busy to come and see me. I got Reggie the floor manager instead. Still waiting for him to acknowledge me or my complaint. No apology nor communication from him. Honestly, I could have spoken with a brick wall. After hearing my complaint he just walks away. If the store manager is too busy for her customers then her staff will be as well. A fish always rots from the top. I would love to be graced by her presence in order to improve service levels in my town.

Poor service i have ever recieved in any game store they actually dont care about custumers

Bought a couch from Game, Royldene Store G126 On 28th Jan. Delivery was promised Monday 30th. Had to make several calls to the store for my delivery. Seems they forgot to despatch delivery. Eventually a contractor arrived in a small open bakkie at 4:30pm in the pouring rain with the couches. The couches couldn't even fit on the bakkie. It was hanging off the bakkie. Driver and assistant didn't know how to take it off the bakkie. They were twisting and turning the couch on the bakkie trying to figure out how to take it off. Very inexperienced. Couches were soaking wet. I sent it back. Then store manager promised another set of couches Coming from Bloem. To be delivered 2Feb. Called the store, still waiting for the truck. Very bad service in Kimberley. Disorganized, no proper delivery vehicle. Contractor that does delivery hasn't got a decent van. Made so many calls to this store. Overall, I'm still waiting on my couches. Not happy at all. Total inconvenience to me. I arranged to be at the premises for collection and delivery never takes place, not even a fixed time.

Poor service on return policy. Back and fourth with the online store and Kimberley store. Pathetic service at store. Online store agreed on a refund and gave clear instructions to go to the Kimberley store and return goods then I will received a refund. The staff at the store just keeps informing me that they cant give a refund because its bought online even thou I explained to the manager that I was referred by online store. The online store agreed to arrange with Kimberley store for the refund. Just pathetic Game Kimberly... You just lost a good customer by poor service Order no. # 123 120 994

Extremely bad experience from Raymond and his team. This store will definitely not be seeing me again. Store should consider investing in some employees who have an idea of customer service, bad attitudes all round.

The store doesn't prioritize customers, they are so unprofessional when answering their phones, and redirecting us to departments that do not answer. The manager is just as unprofessional, he can not give me what stock there is on hand and did not call me back when he asked for my details. I was going to spend quiet abit but, I don't think making a profit or providing customer satisfaction is a priority. Please employ people that will benefit the business instead. Truly unbelievable service.

All the items I needed were located in their respective isles

(Translated by Google) One counter on duty for the entire store! Really? (Original) Een teller aan diens vir die hele winkel! Regtig?

Service is not the best. Price is also not of the best. Unfortunately this is not the Game experience of yesterday when Game was owned by a group of Indian business people. The Game of today is just a normal boring store like one would find anywhere in South Africa. NO STOCK. SHELVES EMPTY PRICES ARE NOT CHEAP THIS STORE IS EXPENSIVE I WONDER IF THEY ARE CLOSING

(Translated by Google) BLA bla--- (Original) Bla bla---

Its jst a nice an clean shoping centre

(Translated by Google) I don't like it very much, it has very little of everything (Original) No me gusta mucho tiene muy poco de todo

Store is very empty, no new stock

I like shopping at Game Kimberley, customer Service is Super..

Its GAME

Horrible and pathetic place!

No orders

The staff were friendly and helpful and had a lot of dedication and helped us a lot

Absolute pathetic service! Month end on a Saturday, got 4 out 14 tills open, every moth its the same, lines literally all the way to the back of the shop, ask the manager about this, "No there is not only 4 till open, just wait a bit longer" This branch has been the pinnacle of "" i want you to spend your money here, but i dont give a f@ck about client service!""

Useless service

This Game is lacking in stock, what is available in eg metro's in Gauteng. For a shop serving Northern Cape and Free State, it should have a bigger variety.

Worst service. No cashier at tills or manager in site. Left the stuff I wanted to buy and went to Pick n Pay.

Pathetic. No service. I really cannot emphasize how pathetic this store is

Excellent service and friendly Staff with reasonable prices .

It has a lot items from toys to gym equipment, it is a good store.

From good service to horrible. Took my grandparents to buy a washing machine, the sales person didn't help at all and game Kimberley has no stock anymore. My grandparents needed a washing machine asap due to theirs broke. So was told we have to wait 2 months. Went to parsons and was helped immediately. My grandfather's friend went to game as well to get a smart watch at the jewelry shop and waited for service so long that he went on the mic to call for service and they called the security on him. They eventually decided to help him. The smart watch never worked and he took it back and he waited a whole hour and half just to get his money back. He bought a tv there and had to wait a whole month before they changed his broken tv. I am so disappointed in games service.

Out here to buy a treadmill today. Salesman has no idea how the machine works. Was left alone right there on the floor. Well I suppose Game lost the sale today. Whoever reviews this go check the footage at the treadmills around 16:00 today. Very poor to say the least.

Very clean, good service and friendly staff

I purchased washing machine cash on 15 March and also paid the delivery fee. Delivery date was 17 May... Still waiting. I have called 6 times today and the number either just rings or its busy. Really. NOT impressed

I am extremely disappointed in the service I got from this store or rather lack of service. I called the shop 3 times with no answer and whenever the call was answered it is clear that the person answering the phone put the headset to the side because I can hear how they talking but no one’s attending to me. And the last time I tried calling they just hung up the phone in my ear.

Very bad no stock of many items. Very disappointed.

Excellent job

Sharp place to be but not alcoholic beverages like in Upington.

Splendid shop for real people

Prompt service. Friendly staff. Thanks!

Bought a washing machine. Was charged R840 for delivery. 2 weeks later and the machine has not been delivered yet.

Helpful and friendly service from the security and the door to customer service consultants to cashier I was very happy with the service

Excellent service Reasonable prices Just bought a 65inch TV

Service was fast and efficient in a controlled environment, was not overcrowded and I got easy access to the stuff I needed to buy

Loved it

Busy busy this time of the year, shelves need refilling

Always great deals & professional service...

They haven't got enough stock

Efficient and safe.

Good place to shop for a lot of essentials

Good price

No food in the racks and fridges. Overall it was a scary experience if this is the route that the retail stores are taking in SA. Looks like Zimbabwe shops

Excellent staff

There is barely any stock in the shop, what's going on?

Good service

(Translated by Google) As usual no service (Original) Soos gewoonlik geen diens

One stop shop, everything in 1 place

No stock?

Service is good and overall store energy is good.

Slow service... They are only 3 working at the tills... And there are 15 +- tills

Thanks for the efficient service 👌

Service was quick and efficient!!

Service can be better...

Service is great