1Michelle D. 2 months ago
No drop and go parking ever available and the staff will shout at you out of frustration because there is nothing else for them to say except keep driving around.
1Gordon A. 5 months ago
The boom gate thing is a pain in the a...e. Add to that the long wait for a coffee while staff members are having a tiff .... in essence equates to horrific service!
5fudhail e. 5 months ago
Small, efficient and user friendly. Check in staff are courteous and very helpful. Accommodating to help elderly passengers all the way. A great airport experience always
1Doc D. 6 months ago
Kimberly airport process flow from ckeck-n boarding needs serious consideration.
I've used this airport twice for morning flights.
There's huge delays to check in because there's one person assisting. The check-in ladies must lift the heavy laguages to load onto the conveyor belt, which may lead to employee back health problems which is occupational related by the way
There's only one security gate which causes a bottleneck.
At boarding gates, information screens are not working or show incorrect information.
Flying through Kimberly airport is becoming a nightmare of stress.
1Karen K. 7 months ago
We had a terrible experience in Kimberley Airport. We were travelling to Johannesburg Airport connecting to an international flight back to Europe and when we went to check in our suitcases we were told the Captain of our flight had already balanced the weight on the plane and could not take our suitcases. We were told to rebook our flight for the next day (meaning missing our connecting flight from Johannesburg to Amsterdam) or go to the cargo department and ask someone to pick up our luggage in Johannesburg the next day, we are tourists so obviously we would not be able to do that. The lady in check in was so unpleasant and we asked to speak to the manager but unfortunately she was equally as unpleasant. The only option we had was to leave our suitcases in the Airport with all our belongs. When we finally boarded the aircraft my husband luckily seen our bags being loaded on to the aircraft. What a lot unnecessary stress and tears.
4Rofhiwa M. 10 months ago
I would give this ACSA all stars however, I would like to believe that this facility has a potential to be the one of the best domestic airport as it is closest to the town it is currently named after. It takes literally less that 8 minutes to drive from Kimberley CBD to Kimberley Airport which is rare in most domestic airports around South Africa 🇿🇦.
The staff members at this airport are friendly and welcoming, the check in process for the departures and the disembarking process for the arrivals are both effective and efficient.
Car hire pick up and drop off as well as General pick and drop off for private airport transfers is seamless. I really enjoyed the entire process.
There is a restaurant to grab something to eat as you wait for your next departure too.
Looking forward to the next visit.
1Margrit N. 10 months ago
Used the airport three weeks ago to get a connecting flight in Johannsburg. The Kimberley airport was totally renovated in 2010 for the FIFA Soccer World cup . Since then maintainance has disappeared from the vocabulary !!!!! What a shame. Kimberley airport has become quiet busy over the last few years. In winter overseas hunters arrive here . During the year business people commute weekly from here to JHB or visa versa . Toilets are tatty, toilet paper not refilled ( when asked, it was recommended that I should ask my "toilet neighbor" for some) !!!, No soap , no paper or hand towels. Damage locks, toilet handles etc.
Staff at the departure desk friendly and helpful.
Like everywhere in the country facilities are not maintained.
4S. 11 months ago
Small Airport. Checking in and Security relativly quick and easy, can get overcrowded with long lines if very busy. Small restaurant area. Not a lot of seating otherwise. Drop off and go parking also limited, but not usually a problem.
5Nelson L. 11 months ago
Nice. After more than two year since we visited the place. Great to be back again.
1Jan Hendrik K. 11 months ago
The most terrible service imaginable *! Seriously unhelpful staff *!! Not professional, rude and unorganized.
2Barry D. 1 year ago
Car parking is more expensive than ever. It's now R25 for 30 minutes!
To add insult to injury one of their two ticket validating machines accepts only cards - not cash.
And it gets better. Said machines are so poorly positioned that in the early morning you can't see what's on their screens because of the bright sunlight.
We'll done the Airports Company.
5Mbulelo T. 1 year ago
Great little airport. You won't get lost here 😂
4louw b. 1 year ago
Clean. Neat. Quick with luggage. Nice little coffee shop. Very well done
4Les O. 1 year ago
Check in and security staff were friendly and efficient. Could do with more seating in departures waiting room.
1Stephen B. 2 years ago
The fact that I have to haul my luggage closer to the physical exit of the Airport's premises is ridiculous and an inconvenience. There is a lack of signage. There is no politeness or standard professionalism in how passengers are addressed when guiding them to check in. You can not address someone with the words "Hey, hallo, over here" again, lack of signage.
4S M. 2 years ago
friendly security staff, beware the weekend fuel call out fee at R600
3Refiloe T. 2 years ago
The people at the airport are friendly and welcoming. A very intimate set up. Not big and easy to get around. Did not like the toilets as they where filthy.
Had to wait to get to the hotel