Terrible service, kids don't know what they are doing. Cake order was wrong last two times. (Spelling error and way too much icing) Heard they under cook the brownies. Had o try it for myself.... Found out the hard way now I'm on the toilet! This place used to be so much better not sure if it's new ownership or not, but haven't seen this nice lady Jen who seemed to be the owner there for a while!

I never leave the mall without my delicious peanut butter cookies!!!!. The employee with the purple hair is always very polite, and she knows the type of cookie I get each time I visit. Her customer service skills are awesome, and she is always upbeat!!!! Thank you Mrs Fields, "I love your peanut butter cookies"!!!! Lydz

Ordered a cookie cake for our son's birthday. Picked a specific time for it to be delivered through Door Dash. It came as promised, at the promised time. The cookie was delicious, decorated as shown on the website and was very cute! Well worth the price. We are not "icing" people in our house, but each of us raved about the icing they used. Not too sweet, very tasty. Would highly recommend.

bought 2 boxes of cookies through a Mrs FIelds fundraiser for my niece. Paid $10 for shipping frozen. The cookies arrived late, are stale and taste like chemicals. I assumed if I was shipping it frozen it was cookie dough but it wasn't . It was individually wrapped stale, awful tasting cookies. My sister also bought cookies and didn't pay extra to have her shipped frozen and said hers were inedible as well. I have contacted their customer service for a replacement of an edible product or a refund, too soon to know if they will respond. Note - this was not bought from the KoP store but this is the only place I can find to post a review.

Very nice and helpful staff. Cookie cake with cute hand made design ready in exactly an hour. Was told an hour at purchase and it was ready in just that. Very nice attention to detail by the bake-tress. I was worried that I was going to get something ugly and sloppy but instead I got something cute and delicious. Pictured is our Halloween spider peanut butter cookie cake. Mrs. Fields peanut butter cookies are perfect too. Just the right amount of PB and it wasn’t overwhelming.

Love their cookies! Always so soft and so nice when I ask if they can warm them up. I go there all the time and order cookie cards frequently for birthdays and over events, turns out great every time!

The staff is always amazing! I really like that one girl Emma, she's super helpful everytime I'm there.

Very nyc and helpful staff❤️