1/5 A. Dawn Cotter C. 8 months ago on Google
We
reserved
a
Red
Roof
Inn
room
(#216)
in
Kingsland,
Georgia
sight
unseen
for
a
three
night
stay
April
21,
22
and
23,
2023
relying
on
internet
images
and
social
media
reviews.
The
advertised
location
appeared
safe,
clean,
and
relatively
convenient
to
NAS
JAX
Florida
where
our
son/brother
was
to
arrive
April
22
after
a
9+
month
overseas
Navy
deployment.
The
rate
seemed
middle
class
reasonable
for
the
amenities
advertised
and
the
specifics
we
required.
We
arrived
exhausted
after
an
8+
hour,
three
state
drive
and
pulled
into
the
motel
parking
lot.
It
was
not
the
comforting,
reassuring
moment
we
needed.
Our
first
impression…
if
not
for
the
very
real
uncertainty
of
where
we
could
otherwise
rest
before
driving
on
to
Jacksonville
the
next
day,
we
would
have
immediately
left
and
tried
to
find
beds
a
few
more
exits
south
on
I-95.
The
lodging
room
doors
open
externally
with
exterior
awnings
and
porches
and
many
groups
of
men
were
loitering
about
outside
the
two
floors
yelling,
smoking
and
openly
drinking.
We
saw
only
one
other
family
on
the
grounds
and
a
few
older
couples
at
the
pool.
The
evening
hotel
clerk
who
checked
us
in
was
friendly,
helpful,
and
efficient.
Opening
the
door
into
the
room
reinforced
our
initial
consumer
summation.
The
room
was
in
need
of
a
remodeling
maintenance
upgrade
and
deep
cleaning.
It
reeked
of
cigarette
and
marijuana
smoke
combined
with
a
sulfurous
odor
we
came
to
associate
with
the
room’s
water
supply.
The
bed
linens,
furniture
upholsteries,
and
window
treatments
did
not
smell
clean
and
the
pillows
were
musty.
The
towels
supplied
were
worn
thin
and
very
stained.
The
surface
areas
and
floor
had
been
wiped,
but
streaks
of
dirty,
sticky
residue
remained.
The
tub
was
not
clean
and
the
toilet
leaked
running
noisily
all
night.
There
were
snack
wrappers
and
fast
food
refuse
in
some
of
the
dresser
drawers.
We
ordered
pizza
(The
local
Dominoes
delivery
man
arrived
promptly
and
our
order
was
hot
and
delicious.)
as
we
were
tired
and
honestly
just
afraid
to
leave
the
room
(Two
women
and
a
six
year
old).
After
showering,
we
watched
a
little
television,
then
dimmed
the
lights.
Thankfully…
warily…
we
had
emptied
everything
of
value
out
of
our
truck
(I
hit
the
vehicle
alarm
every
time
I
heard
an
approximate
outside
noise),
but
noted
the
next
morning
that
our
soft
cover
had
been
opened
along
one
of
the
velcro
secured
sides.
We
wedged
two
chairs
against
the
door
and
I
slept
with
my
multifunctional
and
weaponized
purse
by
my
head…
just
in
case.
We
woke
up
at
2
am
with
a
room
full
of
pot
smoke
so
we
turned
up
the
outside
unit
AC
which
rattled
relentlessly
with
its
inefficiency.
About
8
am
we
rose
fatigued
having
tried
to
sleep
late,
but
the
smells
and
constant
noise
thwarted
our
weary
efforts.
We
weren’t
scheduled
to
meet
our
loved
one
till
late
Saturday
afternoon,
but
we
left
the
unit
leaving
nothing
fearing
theft.
Fortunately…
unfortunately…
however
survival
perceived,
we
feigned
a
“family
emergency”
and
informed
the
very
kind,
understanding
daytime
clerk
that
we
were
not
able
to
return
to
Kingsland’s
Red
Roof
Inn
to
finish
our
reserved
stay.
My
daughter
called
(The
transaction
was
on
her
debit
card.)
to
explain
to
the
desk
our
construed
“predicament”
and
was
directed
to
discuss
the
cancellation/refund
matter
with
the
general
manager
come
Monday.
After
several
phone
calls/communications,
we
were
refunded
somewhat,
but
not
after
being
accused
of
stealing
the
bed
linens
(Seriously?).
Our
“emergency”?
We
were
genuinely
afraid
for
our
safety
and
physical
well
being.
And
though
we
were
completely
dishonest
with
our
evacuation
excuse,
this
Red
Roof
facility
was
horrifically
misrepresented
via
the
booking
website.
We
felt
backed
into
a
corner…
between
a
rock
and
a
hard
place.
This
hotel
location
tarnishes
the
Red
Roof
reputation
and
is
in
dire
need
of
renovation.
Its
working
family
patrons
and
staff
deserve
security
and
peace
of
mind.
This
hospitality
industry
customer
wants…
needs
safe,
sound,
sane
and
soon
accommodations
for
my
loved
ones.
Thank
you
for
listening.
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