Big Fun image

Big Fun

Cafe Bar Event venue Children amusement center Event planner Childrens party service

👍 A tip, don't go at opening time 9.30am as it takes the staff about an hour to fully open up all of the features of the fun area. 10.30am onwards you get what you are paying for. At 71 it's not my cup of tea but the Grandchildren loved it. People often mention kids, staff, time, clean, great, good, children,


Address

335 National Ave, Hull HU5 4JB, United Kingdom

Website

www.big-fun-hull.co.uk

Contact

+44 1482 441441

Rating on Google Maps

4.20 (1.3K reviews)

Open on Google Maps

Working Hours

  • Saturday: 9:30 am to 5 pm
  • Sunday: 9:30 am to 5 pm
  • Monday: 9:30 am to 6 pm
  • Tuesday: 9:30 am to 6 pm
  • Wednesday: 9:30 am to 6 pm
  • Thursday: 9:30 am to 6 pm
  • Friday: 9:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: kids (17) staff (14) time (11) clean (8) great (8) good (7) children (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Martin K. 2 years ago on Google
    A tip, don't go at opening time 9.30am as it takes the staff about an hour to fully open up all of the features of the fun area. 10.30am onwards you get what you are paying for. At 71 it's not my cup of tea but the Grandchildren loved it.
    7 people found this review helpful 👍

  • 3/5 Paul T. 4 years ago on Google
    On a wet and windy afternoon this is a fairly good place to bring the kids. It's big, clean and there is a selection of food and drink. It was ok. Some down sides are that some if the slides are certainly not suitable for kids under say 6, but the access to them is manned by personnel, though I'm not sure if they stop a young child from going in or if they are there to just ensure for example that they go down one at a time. Secondly, it was a shame that not all the trampolines were open (only half were available), not sure why, but again these were manned by personnel, but again to what end I'm not sure.
    2 people found this review helpful 👍

  • 5/5 Andy B. 1 year ago on Google
    Kids loved it. Midweek visit, English still at school. Very quiet so allowed to stay longer than advertised. Food was nice and good value (although I didn't like the tea). Cars downstairs not in operation and big drop slide locked off but not a big enough issue to deduct any stars as this place is huge with lots of slides and fun for the kids. A very good sized under 2's bit as well. Excellent
    1 person found this review helpful 👍

  • 1/5 Chel F. 6 months ago on Google
    The system must comply with section 4.30 (e) which says the pull cord must be red, located close to the wall with two red bangles to hold. The bangles should not reach the floor but be located 100 mm from the floor (the second 800-1000mm from the floor). Big fun disabled toilet has no red cord nor does it look like they've ever had one up, if I fell noone would hear me due to its location and the reception being at the other side of the building. I have previously fallen off toilets and my wheelchair and seeing this horrified me to be honest.
    1 person found this review helpful 👍

  • 3/5 sammy c. 1 year ago on Google
    Good place for the kids to get some excersise when it's raining. £17 for 2 kids to play and me to sit and get on with "working from home" jug of squash is £2.50 so not too bad. Downside, it smelt of urine, and the tables were unaware wiped and dirty.
    1 person found this review helpful 👍

  • 2/5 Helen K. 1 year ago on Google
    It’s great for kids and as soft play areas go it’s probably the largest in the area with the best slides. Also good value entrance price for 1.5hours of play. I’ve been coming to big fun since my kids were small ( almost 10 years!) and it hasn’t been spruced up in that time- consequently it’s looking a bit tired and dated. The young staff behind the counters and clearing tables work really hard and honestly I don’t think I saw them stop the entire time I was there. The lady with the dark black hair is grumpy and as the first face you see of a place called “Big Fun” doesn’t inspire you as she doesn’t look like she’s having any fun whatsoever and looks as if children make her cross!! The lady with the tattooed arm who let us in was helpful and cheerful though which was a redeeming feature of our visit. The food choices are disappointing and encourage an unhealthy diet as there was nothing natural or healthy to eat that I saw on the menu. There was no fresh fruit or nuts available and everything was sugary, fast food style food! Also there was only soy milk available for tea/ coffee as an alternative to dairy and the older lady in front of us in the queue couldn’t have dairy or soy so couldn’t have a cup of tea which was a bit of a shame. It’s ok for a kids day out, it would be nice to see the bathrooms and menu updated to make the place a bit nicer for adults that are there supervising their kids but for the price it’s ok.
    1 person found this review helpful 👍

  • 1/5 christian h. 1 year ago on Google
    Even though they open at 9.30 staff don't actually open the other play such as trampolines etc till 10.30 and it does not state on the website.Very frustrating with an autistic child that only enjoys the trampoline. Even when I asked staff if they can unlock one very unhelpful and said you will just have to wait till 10.30 even though we open at 9.30 and I find the staff on the counter mentality towards the customer rubbish.
    1 person found this review helpful 👍

  • 5/5 Jennifer s. 2 years ago on Google
    Visited here last week , although not my favourite place to come .my 9 year old loves it . We got tea here for the 1st time ever little treat basic food chicken nuggets an chips etc. Not a real lot of choice. Staff very young .I asked for decaf coffee and the young lad although pleasant enough said we don't have it . So I asked him to check with management as it was on the menu. Very noisy didn't take long before my head was banging think this isn't just the kids screaming an shouting it's the so called music that plays ridiculously in the back ground .its not quite loud enough to actually hear it it's just racket that's annoying should get rid. Hard for parents been there as it is . This background boom boom doesn't help. My daughter thinks this place is amazing though so no doubt we will return .
    1 person found this review helpful 👍

  • 5/5 Richie W. 1 year ago on Google
    We had a great night tonight, a couple of hours after school with my 9 year old and his two best mates for a birthday treat. Had a minor issue with when I ordered food incorrectly and spoke with the friendly and professional staff Georgina and Natalie, these two could not help enough. Sorted my issue and due to their fun but professional way of going that extra mile, really made my day. Thanks guys, we will be returning soon Richie from Hull

  • 5/5 Gemma H. 1 year ago on Google
    Been to Big Fun today and as always we all had a great time. Kids had so much fun and us mummy's got some much needed rest. Staff were fantastic especially when there was a problem with another child and their behaviour towards my son. The staff were quick to respond in a polite and professional manner, thank you.

  • 5/5 Stephen “S” C. 6 months ago on Google
    Never been before but took my son and his friend. They both really enjoyed it. They like the food too. All very clean and staff friendly. Id be happy to go again.

  • 5/5 Mathew S. 6 months ago on Google
    Great place for kids. Affordable and big so there's always something to do. Food and drinks are decent price too

  • 5/5 Rajendra R. 4 months ago on Google
    Fantastic spot to engage kids ! Good party n cafeteria attached to it! It’s a huge space kids will literally get tired running all around! Very safely installed play area and being maintained very well!

  • 1/5 DMJ X. 8 months ago on Google
    Gutted about their refund policy. Miscommunication about my friend paying for me and my kids and they would refund me the price for me and my kid seen as my friend paid. They offered me an alternative day but it’s too far away for us to come back anytime soon. We went in under my friends booking and I lost like £10. Not very happy with that, wouldn’t return on this basis. Please be careful of this refund policy! I have emailed them again about a month ago but now they won’t reply. Awful.

  • 2/5 Sindy B. 8 months ago on Google
    It was smelly and dirty. Staff just hanging around chatting instead cleaning. I arrived at the opening time of 9.30am. There should be no reason for food to be on the floor at that point. Only reason I've given it 2 stars is because it has so much potential due to the size of it and the substantial parking. It just needs a good clean!

  • 5/5 James B. 7 months ago on Google
    We booked a private-hire for our son's birthday and the experience was great. Big shout out to Luke & Kai who were super professional and helpful, and made the entire thing a breeze - The kids loved it and we didn't have to worry about a thing.

  • 5/5 Emma E. 8 months ago on Google
    The adult night we went to was great, over 18s only and they serve alcohol (with the first drink being buy one get one free). You are given free reign to go on whichever part you want to in any order, and there is a staff member on the highest slide to ensure people are using it safely.

  • 5/5 Julie B. 9 months ago on Google
    First time here so wasn't sure what to do. The young lady at the reception was so helpful and friendly . I wish I had taken note of her name. She had long dark hair and a lovely smile. My 15 month old grandson loved the place. Plenty for him to do and keep him interested. Everything was spotlessly clean and tidy. Very impressed. Will definitely be going back.

  • 4/5 Daniel P. 1 year ago on Google
    I Went to Big Fun for one of my daughter's friend's birthday parties so it was less busy and only about 35 children, but the staff were friendly, helpful and professional. The place is massive and the children loved it.

  • 5/5 Zoe 1 year ago on Google
    Absolutely huge playcentre, lots of fun for kids and adults. Good selection of food available at reasonable prices

  • 5/5 Tabi 1 year ago on Google
    We visited today (16 April 23) and have had a lovely time , the children have all come out exhausted from running around the entire time, the food was great to fill them on the go , the whole place was lovely and clean too. All the staff on were all polite and seemed happy , I had a couple of queries and the staff member I approached (small lady with blonde hair) had no problem answering them , was polite and cheerful. I would recommend any parent who has energetic children to spend an hour there and let the children exhaust themselves.

  • 5/5 Liam C (. 1 year ago on Google
    Always pleased here. My boy absolutely loves it. It's a huge place with thousands of small nooks and crannies I feel it was very very clean concidering how hard it must be to keep clean! The staff are always lovely and polite and happy to help. Food and drink is good We always come back and feel it's worth taking some of these reviews with a pinch of salt. Thanks all

  • 5/5 Becky C. 1 year ago on Google
    Brought my kids today and as always they had a great time! There was an incident with children fighting and the two ladies from Reception dealt with it professionally. We come regularly and never have a problem. The place is always clean, the staff and friendly and nothing is ever too much for any of them. Reading these other reviews make me wonder if they're talking about the same place! We will be back ☺️

  • 5/5 Anete A. 10 months ago on Google
    Great place for children's birthday parties and not only. Staff is great, always there if you have some problems. Yesterday it was first time we made bd party there. No regrets at all,everything was great- food, room, attitude and the host (I think her name is Jasmine) was wonderful. Thank you😊

  • 5/5 Claire R. 1 year ago on Google
    One of the best soft plays I have ever been too. So much fun, the price was really good. Would happily go back there again 😃


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