Terrible GP, the worst I’ve ever had. I can never get through on the phone to book appointments and their econsult has also now been deactivated. I requested a call back a week ago, and I’ve still not heard anything. I have also tried calling at 8am to be told appointments aren’t open and being hung up on. I’ve had to use walk in centres as a replacement. My local pharmacy has also tried calling the GP regarding the terrible service and unavailability of appointments- they have also had great difficulty being able to get through to reception. Avoid at all costs. Patient care is evidentially at the bottom of their priority list.

I have been with this doctors for so many years. I have never had a problem until recently. Its absolutely shocking. Calling up at 8am to be in a queue with over 30 ppl. Today is was 18! Even then over 2 hours to be told no call back. I work in health care and I cannot take time out of surgery to sit around on a call. Disgraceful.

I never get an appointment easily, when the waiting cue is long and you request a callback, they never call you back, but send a text message that they did. I had an x-ray 6 weeks ago and still waiting for the results, I can’t reach them on phone. I called them 7 times still no appointment and no results… If you are looking for a trustworthy and helpful GP practice this isn’t that one.

Wouldn’t even give this place 1 star but I had to to leave a review. Was told I had a telephone appointment at 4pm, they called me at 10am. Called back once I saw the missed call at 1pm. Stayed on hold until 6pm when I was finally at the top of the call queue. The useless person that answered my call hung up as soon as they answered. I am registering to a new surgery after this experience because this surgery will happily watch you deteriorate and die. What is the point of them if they’re not going to help anyone? Judging from other reviews, I definitely made a bad decision registering in the first place with them. If you love your life, you’ll find a new gp surgery.

Absolutely awful practice. NEVER give appointments out unless your dying! What’s the point of having a GP if you can never see them?! You’ll turn up 8:30am at the practice and hear sorry all appointments are gone?! What within 30 minutes! I’m scared of booking myself in for a appointment because of this practice! I would have to suffer instead of seeing a DR! You shouldn’t take on many patients at your practice if you are unable to see them! And the worse thing is they are still taking on applications for new patients? Absolutely disgusting. Can’t even offer the services needed for they’re current patients and they’re taking on new patients?! WHILST YOURE HERE READING ALL THESE NEGATIVE REVIEWS I URGENTLY SUGGEST YOU CHANGE YOUR GP PRACTICE FOR THE SAKE OF YOURSELF AND LOVED ONES. YOU HAVE MORE OF A CHANCE DYING WHILST BEING WITH THIS SURGERY.

Very useless surgery with unprofessional staff. They tell lies through their teeth. A surgery that will pick up your call after 2.5 hours and still refuse to give you an appointment. Please close this place down. You are clear not serving the community. It is bizarre that you instead of doing your job, you tell your patients to go to A&E or the walk in centre. Shame on you.

Its ludicrous that numerous patients are forced to stand in a tiny reception area trying to avoid being hit by an automatic door which is constantly opening and closing. There are three reception windows, why use the one with smallest waiting area where waiting patients are blocking access through the main door? Today there were six people in the space plus two aged people with walking frames trying to get through. Last time there was a double buggy abandoned there plus about eight people. Common sense suggests using the other reception windows where patients will have room to stand while waiting to speak to the receptionist. The manager and receptionists should try standing there for 10 minutes, then they might understand the problem. Update. Repeat prescription problem for tablets I'm supposed to take daily and had run out. The pharmacist sent me to the receptionist, the receptionist insisted I needed a medication review which could only happen five days later. The practice pharmacist didn't know why this was needed as the repeat prescription was already set up. Impossible to have a conversation as there was a two second echo on the phone where whatever you said repeated back through your phone making it impossible to concentrate. Shambles. Still pointlessly queuing in the tiny entrance keeping the other reception windows closed. The door which constantly opens and closed often refuses to open when you try to leave. Reply to below. This is feedback, no need to fill another form in. You are welcome to copy and paste it onto your feedback form if thats whats needed for you to take notice of it.

This surgery seriously needs shutting down, never known anything like it. If I hadn't moved my 80 year old mother from here, she wouldn't be with us now. Due to their negligence and inability to see my mum face to face, my mum ended up in hospital with pneumonia and heart problems. They refused to give my mum any help after I explained time and time again my mum was eating very little and what she was eating, she wasn't keeping down. This resulted in my mum becoming very frail and weak and she had to have a blood transfusion as well as 2 iron infusions whilst in hospital. She was in for 9 days. My parents are now at a new surgery where there is care and respect for their patients. This surgery is an absolute disgrace run by clowns. I've had to give one star as there was no option to give zero. ****The surgery have just proved my point about their lack of care and total incompetence taking 6 MONTHS to respond to my review!****

As time goes by this surgery gets worse. No appointments considering you call at 8am as advised. Unfortunately, some of us don't have the luxury of waiting in a line outside the surgery before 8am and simply can't, like myself. Don't bother trying to book online either as I was told that they release only 2 appointments per doctor and they go quickly. So, how are patients supposed to see a doctor? The service is well below standard and the service, if that's what we call it is disgusting. I have zero faith in this surgery and will be looking for another. Don't waste your time signing up to this GP surgery, they clearly have no capacity to take on new patients.

Rotten to the core. From the receptionists to the Doctors up to management. If you value your life or your loved ones find another practice. This surgery almost cost me my life on more than one occasion. This surgery needs investigating as a priority. I will be looking at a medical negligence case against them. It’s minus stars for me !

I’ve called up this morning at 8am on the dot. I’m apparently number one in the queue; it’s now 8.18am and no one is picking up. I thought they had dedicated staff to deal with the phone line? Because if that’s not the case then all the appointments are being handed out to the people queuing outside. So why tell people to call?! How am I supposed to access appointments? I don’t have anyone to queue for me as they stupidly suggest.

Absolutely appalling, waited in call for 2 hours since 8 on the dot and once they decided to pick up I am told that all appointments are booked and to call at 8 next time. What a joke, if you can't handle the amount of patients then stop taking on more 🙄 of course that's not going to happen because of course more pts more money.

I'm disappointed and regret being with this medical centre. I registered and transferred in 2021 during the pandemic. They came highly recommended to me. I'm not a person who goes to the doctor unless I'm desperately in need. In fact I try to avoid seeing the doctors. In the year and a half I've been with them, I haven't been successful in even getting the annual blood tests I have. One can phone at 8 and like yesterday I was on the line for over 2 hours, when my turn came the phone disconnected. Then when I rang back luckily a polite receptionist spoke with me. I was advised to call back today, which I did and opted to receive a call back when my turn came. It's been over 6 hours and no one has called me. What's the point of a GP practise if one can't get to see the GP. I've been suffering with bad pains in my feet and I can hardly walk. My work requires me to walk. All indications are osteoporosis. I wanted to see a GP and get it clarified but it looks like I will have to suffer in silence.

Wouldn't even give 1 star but had to to leave review This surgery is a serious joke took from Feb til late April to accept my application called me for a new patient appointment and surgery was closed when attended (pic below) everytime you call even if when opens at 8am you are over 30 in a queue and will wait around 3 hours to have call answered what a waste of time even being open.

Worst doctors I’ve ever signed up with, can barely get an appointment and they refuse to be honest and say that the appointment is not guaranteed if you call at 8am, you’ll wait for ages on the phone just for them to answer and say there’s no appointments, on top of that when the problems start piling up you can only get two of the problems sorted at a time, and have to try to get another appointment again, bare in mind it’s hard to get ONE appointment. Absolute joke

Absolutely agree with everyone. Had to leave this practice because they would never give you an appointment and not even on your death bed! Receptionist are lazy and rude with clearly no manners look down on you like your rubbish. What’s the point joining a practice if you can’t ever get an appointment? Useless.

I have called multiple times to try and get an appointment. No luck. They make you wait over an hour on the phone to tell you the appointments have all gone, call back tomorrow. What is the point of that. Ridiculous. GPs need to resume normal services and stop using COVID-19 as an excuse to limit their services.

I tried to get an appointment using the ring back yesterday. Yes they phoned me back , two rings then the line went dead, I had two texts saying I missed their call , no I didn't, I tried at 8 this morning and was told I was in a queue of over 30, when your feeling poorly the stress of waiting for your call to be answered isn't at all good. Obviously this service isn't working and needs updating, I've now tried the ring back yet again as waiting in the queue has eaten my credit,

If I could leave a minus that's what would have been given. Very rude and abrupt receptionist who behave jas if they are more medical trained than the doctors and know more about the level of pain your feeling. Always running late clinics waited 7mths before I wad finally given appointment and got 10mins with doctor and told I need to book another appointment if I needed my other issues to be dealt with. Absolute SH1TH0USE!!!

Tried to call them as I'm suffering from long term covid symptoms. Waited on hold for 35 minutes and then was disconnected. I have tried to contact surgery almost everyday for a week and a half and still haven't been able to speak to a human. Needs closing and medical staff need investigating for negligence

Never got a gp appointment. They say its full every time.I have been holding phone for 2 hours like from 8 a.m. only to hear there is no gp appointment. They say book from the app .at 8 in the evening.but the fact that when you go on app they never have appointments.

I've had pleasant experiences whenever I've contacted the surgery. Yes, it can be a drag having to call at 8am...but the doctors and nurses have always given me a high level of care - as they do for all their patients. I can't begin to imagine how difficult it is for them working through the pandemic. They truely are amazing people, and I'm grateful for their dedication. We're very fortunate to have the NHS. So, to the staff of HWMC, thank you for your help. Stay safe and take care.

Hello, I want to leave this complaint because I am extremely frustrated with the service my family and I received at this GP last Thursday. It all started in the entrance hall of the GP when my 3 year old son with a high possibility of autism approached this nurse in which she froze and raised her hands and opened her eyes as if my son was going to bite her. My son gets close to people and likes to talk, usually about TV channels. But worse was to come when my son was called into the classroom for his preschool shots. This nurse had a hateful face without us knowing the reasons and when she talked about vaccine reactions she spoke quickly and I asked her to explain slowly and she with a mocking face started talking very slowly as if she was talking to a baby. Then when she was about to give the injections my son started crying and at the time she started screaming at me to wrap my legs around my son's legs I was speechless because I never expected such kind of reaction from a nurse in front of a little child. However, my son likes to be talked to and given a sticker to calm down. And he started asking: Sticker, Sticker... I went to say this to the nurse and in an aggressive and loud tone she answered first the vaccine then the Sticker, which drew the attention of another health professional who entered the room. I explained the situation to her while the nurse argued with my wife aggressively. I said please my son is scared. This professional was very respectful and even she put Peppa pig on the computer in the room, everyone was silent and my son took the injections much more calmly. At the end we thanked this professional and my wife told the nurse that she was a bad person to which she started to laugh ironically. It was very difficult to go through this situation and I even passed the report on to my son's Health visitor. This nurse doesn't deserve to work with children and her name is: Rajneet Kaur

Worst doctors surgery, I missed my appointment for my sons injections, told me I now have to wait 3 weeks to be booked in again by the time he’s had them he will already of missed the deadline for the first set of injections and already be due the second lot; there an absolute joke very hard to get an appointment here and half the time it’s telephone consultations or appointments where you can send your issue via photo and they’ll assess you that way!! If I could move doctors I would! 1 star is being generous if I could rate it no stars I would! Reception staff are just as bad,They need shutting down!

I'm patient in this surgery last nearly 10 years I really don't hv any problem but sometimes it happens for appointments I think they trying there best always sometimes even not there hands .I seen dr celia Moore for some health issues last few months she's very very good doctor first time when she cal my ph hv network problem but she try5 to 6times then finally she reach me.she save me life tht day I'm very thankful to her .even some other doctor are nice is well dr Dobson dr butler even some names I can't remember nd Mr edeni thankful everyone Really do appreciate

I was under the impression I was registered with a GP at this practice, when I place a prescription and it is authorised by a GP who the hell is the pharmacist to decline my prescription. This practice is not fit for purpose.