As a former employee of this McDonald’s I have to say, the quality of food, the service and every single part of the McDonald’s brand core values are disgraced by this store. For months, my friends and I joke about how awful this place is, but as it’s our only option of delivery of fast food we continue to get it. This being said, I’ve always had such a disrespectful, disappointing time. I’ve witnessed managers talk trash about customers while they are audible. My food hasn’t been correct. The entire store refuses to put pickles and onions on the burgers, which I know for a fact violates procedure. They refuse menu items such as frappes and ice cream randomly. My friend went through the drive through in the span of two minutes. On the first visit they said they couldn’t do frappes, not even a minute later, on the second visit, they said they could. How can a corperate owned McDonald’s allow customers to be denied items like this is awful. The worst part is that it seems like the managers have given up on the staff. No wonder attitudes are disgusting and customer service skills aren’t being trained, the ones training have no interest in their job, they don’t care. Today I ordered a delivery, the meal was ten nuggets and a double quart pounder meal with a frozen flavour. This is what I received. -Nuggets -chips -a cup of ice -no burger I was served a literal cup of melted ice. I will attach photos. This is disgusting. No replacement attempt was made, no opportunity to change. I understand when the machine isn’t working, but to serve a paying customer literal ice makes this brand look awful. You have my number, I ordered through menu log, why wouldn’t you call me and attempt to fix it. On the topic of calling, after I received this, I called the store four times only to be met with the phone ringing out. I use to work here, I know how busy it gets, but I also know when managers are ignoring the phone. I wish corperate would do anything about this sinking ship of a store. Absolutely disgusting.

I entered Cessnock McDonald’s at 7:20 to the drive through with my online order. They couldn’t find my order, even with the help of a manager after several attempts. Bear in mind I have done multiple online orders in the past, I had also tried to help them several times by showing the app but they just ignored me. The staff were also unprofessional with their hair out, no uniform, and completely unfriendly. I had only ordered 2 burgers and a wrap, but everything that came was cold and be the wrap itself was inedible. I wont be back again. Update: Restaurant manager was nice in contacting us. Appreciate the effort and gesture but still upsetting.

Ordered a quarter pounder at the drive through. Only one car in front of me, which had already ordered. Staff were faffing about a bit, which is fine, it's a quiet night, they should have fun when they can. Drove 25 minutes home minutes home to find my burger was missing it's top bun. Tried to call the number provided three times to get a refund, rang out every time. I just wanted an easy, subpar burger after a long day at work, but apparently they couldn't even manage that.

hey folks!! this maccas is the place to go. they took the term FAST food literally, i ordered and in under a minute i got my food. they gave me free fries because they messed up my order 😝😝 the place is so clean that i can literally lick the floor and i won’t get sick and the staff are very nice would defo recco 🤙🏻 all my friends and i loved it it’s such a slay 💋

Most shocking bad McDonalds I've ever ordered from! Here are some issues I had: - Didn't get fries in bag when I ordered 2 meals - Medium frozen Coke was filled up only half way - Strawberry thick shake was literally just strawberry milk - Didn't get any sauce in our bag after ordering nuggets Probably never ordering from here again!

Service getting pretty slack 36 mins for lge coke and soft serve and 4.days later 19 mins for same order

Wont let me give zero stars, but its a ZERO. I Ordered 2 cheese burgers and medium fries, told him im happy to park in the bay and wait for fresh hot fries as i always get served cold soggy awful fries. Got home and wondered why my bag was dripping water on my car seat. Opened the bag to find 2 wet burgers, and 2 or 3 half melted ice cubes sitting in the fries. Threw the lot in the wizzbin. I wont ever be caught dead eating this garbage made by a bunch of junkies and a manager on duty who clearly doesnt care what the workers get up to. This is beyond disgusting service.

Absolutely disgusting. Waited in drive through for over 25 minutes. They left 2 burgers off our order. Tried to call them 45 times after this for 1.5 hours about the missing items and was faced with engaged signal every time (I'msurethey take it off the hook). Meanwhile the teenager on the register had her dirty boots up on the register whilst we went through. When I said to her about professional standards she laughed at me. Where is management???

Literally one of the worst McDonald's I've ever been to. The place is run by a bunch of teenagers that lack professionalism and basic customer service skills. Drive through is terrible and order has been wrong/items forgotten numerous times, won't be going back any time soon

Went through Cessnock Maccas today and kept driving ordered a family box and an extra Big Mac … never received the extra Big Mac and all burgers in the box were cold and I don’t mean a bit cool I mean cold . Some burgers had no Big Mac sauce and one had enough on for all three . Coke tasted flat and yes I know ice does this but it tasted extra watery. Didn’t have time to go back get extra burger so one of us went without. Won’t be going there EVER again

Absolutely disgusting the dining area was left very dirty and rubbish bins not emptied. This was the worst McDonald's restaurant ever

Absolutely terrible customer service. Walked in the restaurant and stood their to witness the manager going off at the young staff members then telling the staff to kick everyone out of the store as they were not serving face to face and only doing drive through. There was about 20 other people behind myself all so confused on why no one was allowed in the store. Lack of communication to the public. We left and went to Kurri who was more then accommodating to eat in. Cessnock Macca's really needs to pick their game up.

Can’t offer no stars for this Cessnock store. The service was absolutely shocking on all fronts. No customer service and the sundaes we ordered took 10 mins and when they arrived, 3/4 full of ice cream and a tiny drizzle of topping. When we asked for them to be fixed, the cups came back messy, and no serviettes to clean them up. The staff were rude and were basically throwing other orders on the bench with no care. Missing other people’s items from what we observed. Worst McDonald’s experience EVER.

I requested them to warm my 11 month's old baby's milk for 10 sec at microweb. They were quite but their manager "Nathan" refused that. My baby was hungry and crying but he didnt bother. Probably as I m not white,they did tht to me

Very poor service..had forgotten few things from order and again took ages to complete the order

Food was cold, tables and floors were filthy and bins overflowing. Not a great experience.

Avoid on Saturday and Sunday. Really concerned that covid restrictions are not being enforced. Two out of 8 ordering stations out of order, groups of people waiting not adhering to required spacing. Small waiting area. Noisy. Food ordinary - couldn’t get order right. Disappointed.

Used the drive through today for a coffee and meal deal. Waited at the speaker to place an order, waited waited and waited. After a gentle horn toot from the vehicle behind us we moved forward to the payment window. What fun two lanes into one once again waiting but still no order. At this stage the wife gets out and enters the restraunt to place our order, still waiting, finally get to the window and the cashier wants us to pay for someone else. I vent my frustration at McDonald being the worst restraunt and do apologise for cursing in my defence I was a little peeved. Could have picked up an order from the next window but unlike McDonald I do care about my fellow man. From here I wait for my wife to return with our order, all I wanted was a cup of coffee, hot coffee actually and this was far from hot. Milk for coffee is usually heated to 65°C my milk would have been around 40 to 45°C so after our trip being disrupted for 20 minutes not a happy customer. Yes the wife did enjoyed her cheese burger and frappe.

Service were very poor as our children we waiting to place a order there is no one to take order after few minutes of waiting finally some one came to take order....

Highly recommend going elsewhere. Chips are always half full, burgers are always missing half their ingredients. Visited last week for a breakfast treat. Sat down with a bacon and egg mcmuffin. Unwrapped it to find no egg. Returned to the counter to enquire about missing egg. Poor server asked the kitchen to make another and was told they'd been out of eggs for most of the morning. It was 9am. All those unsuspecting people ordering muffins with egg and hadn't been told, like us, would've been pretty annoyed.

The worker with the long hair & a beanie went to the toilet did a dump and didn’t wash his hands. My husband told him to wash his hands, and he said I’m on my break! Like does that made a difference. We saw him back in the kitchen 10min later! Disgusting

Always very slow service, you're lucky if you get what you order.

Old and cold fries,missing half a order, Not happy karen

Extremely poor hygiene standards: Staff #1 started making my toastie without gloves and facemask (store manager confirmed that wearing both was current store policy while handling food). Once he saw me standing right near the McCafe counter, he went and wore gloves and mask after half my order was made. Staff#1 handed a toastie cutter to staff#2 but it fell on the floor, staff#1 then asked #2 to wash the cutter. I had stepped away from the counter for a minute to throw rubbish but when I returned and asked #2 if she washed the cutter she said this was a second cutter and not the one that fell. When I asked her to show me the one that fell down, she started mumbling something and then finally admitted to using a cutter that fell on the floor to cut my sandwich. P.S. she wasn't wearing gloves either. All counters and some tables were covered in ketchup, lettuce and fingerprint smudges. So much for Covid related frequent wipedowns and cleaning. Not coming here again.

Slow drive through and attitude from worker

Honestly, i dont get all the 3 to 4 star reveiws honestly i have never gotten what i ordered. Every burger i have gotten as well as nuggets have never been cooked properly and always cold. They always give me the wrong milk in my coffees, i am very lactose intolorent and also dont have a gorebladder and every time without fail they always give me full cream. I have always ended up in hospital everytime i attempt to eat here!! Few times for food poisoning. my alergies are affected to. I havent ordered a coffee again due to this proplem. And honestly im disgusted in their poor hygeine and poor cleaning. LOW STAFF IS NO EXCUSE!!!!! Never returning again. Not even for thier drinks. I rather go to KFC!!

Dirtiest toilets I've ever seen in a McDonald's restaurant. Unserviced and dirty, no toilet paper and generally filthy. Won't be back!

Never have I ever had a McFlurry so good in my life the flavours just combine like you would never believe. The combo is: oreo McFlurry with chocolate ice-cream, 2 Cadbury flakes, m&m topping, 2extra crushed Oreo, hot fudge, caramel and the most important piece the 2 strawberry topping. I am recovering Rehab from an addiction to the combination

Worst Maccas ever. 30mins in the drive thru Sprite tastes like water No salt and tomato sauce Very disappointed with my Quarter Pounder

3 stars ..lol ! The absolute worse Branch I have ever encountered!! Worse than Cooma and that speaks volumes. Staff not trained in customer service and very rarely say thank you.. 75% of our orders would have errors do make sure u check ! If for any reason you get asked to park up make sure they don't forget you as they have made us waiting 20 mins to finally admit they forgot our order. With current world dilemma wouldn't you think alarm bells would ring when customers leave 100's of complaints in regards to hygiene? That's right not good for the shareholders! Ok, that's it..

Possibly the worst Mcdonald's in NSW. Staff consistently get orders wrong, regularly need to wait 10 mins only to receive cold food anyway. Best not to eat inside the actual premises as the tables are always filthy and bins overflowing, toilets a mess.

Absolutely disgusting food was stale and horrible came here with my partner and 5 kids to have a quick dinner before heading to / event went to sit and eat and there was no tables available that was clean go and speak to the worker and get told sorry we are busy you’ll have to clean your own table , there was lucky to be 5 people in and car park empty ,absolutely disgusting will not be returning

The state of this McDonald's is the worst I've seen, rubbish & mess everywhere and this was on 2 separate occasions 4mths apart. Made me question what the cleanliness of the kitchen would be. Couldn't get out of there quickly enough

To whom it may concern, my family of 6 people attended McDonald's Cessnock on Wednesday 231220 after attending Hunter Valley Gardens Xmas Light show. Many other people were coming and going during our time there, as we dined in. Our son signed us in with his phone. The service was slower than previous visits, All staff were wearing face masks and were pleasant but at no time during our 45min. stay did I see anyone wipe down any tables after people had left. Thanking you.

Brought maccas through menulog last night at 7:50pm I waited for 2 hours I ended up going in myself to collect my own order. I ran into my delivery guy which was still waiting for my order (annoyed) He ended up telling me they lost my order 4 times cause of staff change over. I showed them my order and they had no clue so after another half hour of me standing around I eventually picked up my order got home at around 11:15pm. I should've checked but had missing chips, freezing burgers, missing nuggets. Just a nightmare for simple maccas 🤣 I get it restaurant's can get busy but 3hrs wow.

They need to salt my chippies ☹ and i always ask for pickles and they never give me them and the ice cream machine is never working... but i love the girl with orange/blonde hair that works in the window she always complements me and always has a great attitude 😄

One word to describe everything about this store .... S**T The food is constantly cold, the buns are stale, the workers pretend to gix issues, the workers are rude when taking orders, a grill slip cannot be read/understood so terrible training and managers, any complaint I have made I have never received satisfactory replies. As a vegetarian I do not get meat on anything and somehow still wait anywhere between 7 and 25 minutes every single time. The burgers are not made how they are supposed to be. They are dry. The chips are cold and floppy and taste like cardboard. Coffee doesn't taste like anything unless I pay the extra to have an extra shot. Never get napkins in my takeaway bags. Tonight my order which was cold and waited just over 15 minutes for was order 110 the order for 199 which is 11 orders before was still waiting when I left, ate my hash browns then came back in to complain about the rest of my order being cold. I have written then entire review while waiting which so far is 12 minutes for onion rings. The team throw orders out on the bench turn around and walk away. Some people do not hear their numbers because its a random shout. Hot coffee and tea is left on the bench ready for collection while children grab orders over the top trying not to spill it and burn themselves. My wife has become ill from eating the fries here and refuses to order here again. There is now another customer getting extremely agitated from waiting as his girlfriend got sick of waiting g and went to the car to get him to wait and he has been here a while. 17 minutes and still waiting. And I have only heard one apology from staff about the waiting. By far this McDonalds has taken the top spot for the most abysmal McDonalds in any of the 4 states of Australia I have travelled to. Worse then any in South Island of new Zealand and not even comparable with Fiji. This store NEEDS better management and every single employee to read anything McDonalds supplies in regards to customer service 25 MINUTES!!!! STILL WAITING AND ASKED TWICE TO HEAR WE ARE BUSY THEY ARE COMING. I also see why Mr Agitated was so ... Agitated... he ordered a happy meal with 2 extra cokes wow. Also 30 extra minutes now waiting on food to be rectified. 6 onion rings I don't even want the sauce. Team members are also so rude to managers .. extremely The photos I added are from a previous order No cleaning has happened, staff are slipping on mess and food on the floor So got my fresh onion rings after 46minutes as the last person left I guess asking again finally helped. **UPDATED** I got an extra 2 onion rings for free. Which usually I would be stoked at unfortunately they were all lukewarm Most were undercooked and the others hard and brittle. I could have stayed at home, watched a couple of coats of paint dry and eaten the dirt on the floor and most probably got more satisfacthanks for really bringing that christmas spirit to life

Disgusting 🤮 Never have I seen such a filthy restaurant. Flies crawling over tables because they were not cleared. Food squished into the floor. Bins over flowing and no clean seat to sit on. I’m glad the three girls behind the counter were having a good chat. My burger was cold. Not even like warm to melt the cheese. Pick up your game.

This Macca's, the fries were hot, the drinks were fresh ice, ( not watered down because of sitting there too long) my burger was hot delicious.

Waited 10 minutes for fries and a sundae chips were cold, place is a mess service staff are rude. Place is a disgusting mess and won't be going back

Ordered 2 coffees, 2 mc muffins and 8 Hash browns for hubby and I. When we went to pay for the order I noticed the mc muffin I ordered wasn't right so that needed to be fixed. When we got our Hash browns there was TWO in the bag they said we only ordered 2. Hubby needed to go back in and get the rest of the Hash browns. When he ate his mc muffins he said they tasted gross. Big mess really

Disgusting, never seen amcdonalds look this grubby

Macers have really dropped the ball over the years. Cleaning does not seem to be a priority they just seem to what to give you sub standard food get your money and push you along. I bet the owners don't visit there stores too often

So I rocks after night shift to get some brekky for the kids before going to school. I goes through the drive through, ordered what was required and proceeded to pay at the window. I was presented with no greetings, service window closed, attendants back to me with the outside eftpos machine showing amount owing. Has it come to this when you don’t even get a good morning, just give me your money with bad service.

I can not express my disappointment and disgust from our visit at the Cessnock establishment yesterday. The place was so dirty with rubbish and food on the floor. We had to try and find some napkins to wipe down the table. The service was terrible with people walking out after giving up waiting. The fries packet was only half full. No sauce with the nuggets. The only other customers at the time were half dressed, swimmers and a towel from the public pool across the road. Now you may ask why stay, well after waiting 7 years to reunite with our granddaughter it was too late to change the venue as they walked in behind us. It is such a shame to see a place like this go to rack and ruin.

Ordered in store waited for 20mins still no meal went to counter and asked for it and they gave it to me. Wrap looked like was thrown together with soggy chips. Staff need to stop prioritising drive thru and put more staff on front counter service.

This McDonald’s is slowly just getting worse. I don’t know if it was just bad luck but the last 3 times our orders have taken half an hour. The orders are consistently incorrect

cheese toastie wasn’t cut proper and ham was off or not cooked properly, made my mum throw up. do better.

I don't know if staffing is an issue, but this is the dirtiest dining room and restrooms I have ever seen in a Maccas. The food was ok after I rearranged my burger so that it all lined up, 13 nuggets in a 10 pack, so portion control wasn't a big issue for the dude on that job this evening.

The front counter had open boxes, cleaning stuff & other paraphernalia on it. When customers were given their orders it was in a small space between boxes. Extremely unprofessional. Too much talking amonst staff & standing around. Went through drive through today 22/12/22 & front counter was same again. Boxes, rubbish etc covering it. Need to work on their smiles & sour attitudes.

Worst experience I’ve ever had with any McDonald’s was tonight at yours waiting over 20mins in the waiting bay for my order with over 20 or more cars going past with there orders to the point we had to get our money back because your staff kept stuffing us around doing other orders yet ours was long before staff seemed more focused on the doordash orders then those waiting. If there was a negative stars your restaurant deserves it! I won’t be back!!

Staff always rush through ordering and do not listen and this is reflected in the items you get not being accurate, managers are never helpful and the way the food is put together you may as well eat cat food as it is presented nicer. If you take kids accept the fact that eshays hang around and are a nuisance. Floor and tables need to be cleaned better as there is a lack of hygiene and also cooking staff needs better training as picking scabs and fingers in nose are acceptable at this store without gloves as they proceed to handle food without washing hands or putting gloves on and hair nets are optional I guess.

The kids enjoyed the play area! The staff were friendly and helpful, food quality matched my expectations of MacDonald fast food.

If you wanna fall sick ... You are welcome to try this place. Added this picture to show NSW food authorities to take some action. Action for McD management - cancel their operating license and work on your customer strategy. First world country and fourth world operations at play.

Absolutely disgusting customer service. Tried to call to make a complaint about missing items from my meal after going through the drive through. The first attempt rang out and the second attempt it was answered with profanity and left off the hook without hearing me out. Avoid this store because obviously they don't for your patronage.

The food was ok but apparently asking for a copy of my receipt was an onerous task and they then ran away before I could ask for some serviettes. That took a 3rd staff member who came to offer me the next cars milkshake because the manager took off before I could ask after getting stroppy when I asked for a receipt

Good -McDonald quality. -Big outdoor playground for kids. -Quite clean inside. -Indoor toilet. -Good location. -Smart & friendly staff. Especially old gentleman was super nice and giving us good service. Bad Nil.

The fries were so stale, I would have been better off eating the old, lost fries that have been hiding out under the back seat with the dirt, dead bugs & used band-aids. Thick shake had the consistency of water. Worst I have ever had.

Service at drive through was ok but when food arrived, egg and bacon muffin not wrapped properly and fell apart in the bag. Very appetising NOT. Maybe more staff needed so not so rushed.

Definately the worst I've been to. 3 of so bags Rubbish on table,chips over floor and swept to front t of bin. In store bin full Almost spilling out.

Had the best hotcakes with extra butters,and they give a free coffee to seniors. The air con on that very hot day was well appreciated...

Unfortunately this maccas falls way behind others in the Hunter region in all respects

The worst 1 I have been to. Dirty and not managed 👎👎

As a 24/7 McDonald's on Sunday morning's the last 4 weeks after 12.30am the big Mecca's light sign is off. So I drive past after work and as I past (hungry) the indoor lighting and staff inside.

Clean and tidy. Friendly staff

Lack of gluten free options. Disappointing that they no longer service scrambled eggs for breakfast

I like maccas food i am tyred of receiving food luke warm doesnt mater what i get.Give the burgers longer than 20 seconds stop storing the fries to long make them fresh each time.So what if you have to wait.

Hopless,2 missing items in bag ,had to tell them,egg missing off sausage and egg burger ,chips over cooked, chicken salad okay,if you like plenty of cabbage,will not be back.

Family friendly environment

Took to long then received wrong order and the drinks had been sitting there 1st so they melted there was no apology won't go back again

5 stars for Ben. 🌟🌟 A very kind and helpful staff member. He was making sure this Maccas was kept pristine, with wiping surfaces down, organising messy stations, and if someone needed something he was there to help. He welcomes everyone at the door. 😁 One of the best maccas employees I've seen. 🤩👍

Great coffee

Absolutely wonderful, great coffe, excellent service with a smile, what more can you ask for

It's a Maccas... Clean and cheap, although the ladies restroom was badly in need of cleaning while we were there. Spoke to the staff about it, but they seemed disinterested.

Service was great pitty the rude customer couldn't shut his mouth.to the young staff member he was abusing you did amazing to hold your head high.he needs to find a way to deal with his problems. 3stars

Same as any other McDonalds

Friendly Staff. For a free sundae because their machine didn't pick up the discount code.

Great coffee and service

Lot of space to sit inside and outside. A huge kids play area

(Translated by Google) Good attention, I only put two stars because I went to buy 4 days in a row and the four days in a row they gave me totally different things from what I had asked for, and once even the burger had no meat 🤦🏼‍♂️ (Original) Bien buena atención, solo pongo dos estrellas por que fui a comprar 4 días seguidos y los cuatro días seguidos me dieron cosas totalmente distintas de las que había pedido, y una vez hasta la hamburguesa no tenía carne 🤦🏼‍♂️

Drive thru very popular exercise patience four wheel drive friendly

Looked very untidy!

DRIVEIN SPEAKER COULD BE A LITTLE DIFFICULT, REST, SHOULD BE FINE.

We were greeted by Ben at the front door and he was lovely. Willing to help us order and cleaned the machines before we used them. Our food was great, nice and cheap and tasted fantastic. One of the best Mcdonalds experiences I have had

Worst maccas ever! Coffee is horrible. Always forget sugar. Ice cream machine is never working but they wont tell you that until you are stuck in the drive thru. All burgers were cold! Go lick the gutter outside, it tastes better and is less likely to make you sick