1/5 Mike W. 4 years ago on Google
I
had
to
fly
to
Southern
Oregon
today
to
meet
with
a
client.
Not
knowing
the
area
I
booked
a
roadside
motel
based
on
the
pictures.
When
I
got
there
the
outside
looked
like
the
pictures
and
the
room
was
clean
but
not
great.
No
problem,
I
just
need
decent
a
place
to
lay
my
head.
As
I’m
settling
in
I
noticed
there
wasn’t
an
ironing
board
and
iron
in
the
room
so
I
went
looking
for
the
front
desk
person
who
was
real
nice.
I
found
her
on
property
dealing
with
a
man
who
I
thought
was
maybe
the
owner.
So
I
say
excuse
me,
do
you
have
an
ironing
board
and
iron.
He
immediately
snaps
at
me...
No,
we
don’t
have
that.
I
stand
there
kind
of
shocked
for
a
second,
then
she
spoke
up
and
said,
well
let
me
look
upstairs,
I
think
I
have
one
hiding
somewhere.
This
guy
then
snaps
at
her
and
said,
you
don’t
have
time
for
that,
you
need
to
take
care
of
this...
At
that
point
I
walked
away
because
I
was
very
angry,
not
only
at
the
way
he
talked
to
me
but
also
by
the
way
he
talked
to
his
employee.
Once
I
calmed
down
a
little,
I
went
looking
for
her
to
request
a
refund.
I
told
her,
she
was
great
but
whoever
that
guy
is,
he’s
costing
you
business.
She
told
me
that
he’s
the
manager,
apologized
(something
she
shouldn’t
have
to
do)
and
politely
processed
my
refund.
If
you
own
a
business,
your
reputation
will
rise
and
fall
by
the
way
you
treat
EVERY
customer.
If
you
manage
a
business
or
provide
customer
service,
your
customers
are
the
reason
for
your
work.
I
wonder
how
many
other
sales
this
local
property
that
is
trying
to
compete
has
lost
because
of
poor
customer
service?
I
know
WHERE
NOT
to
go
next
time
I’m
in
Klamath
Falls.
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