Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 thato m. 2 years ago on Google
    Great service from staff. Rooms very clean but too small. Plugs were not working in the morning. They had to call maintenance to fix. Breakfats just average. Wifi perfect.
    2 people found this review helpful 👍

  • 3/5 Christo T. 4 months ago on Google • 45 reviews
    The rooms are comfortable. However, the breakfast is terrible. It was evident that the food was not prepared for the day. The sliced fruits were smudgy and slimy. The hot breakfast dishes were not fresh.
    1 person found this review helpful 👍

  • 2/5 Gauta M. 8 months ago on Google • 17 reviews
    Horrible experience from the trainee chef after I asked for Vegan sausages and with no care just told me they only have Pork and Beef sausages so what is she supposed to do. This happens after I put in my request a day before. Being Vegan at this establishment is a crime.
    1 person found this review helpful 👍

  • 4/5 Deon B. 2 months ago on Google • 66 reviews New
    All you need in a room, neat and modern.

  • 1/5 Musawenkosi M. 4 months ago on Google • 3 reviews
    The experience at reception was deplorable. I was trying to check in at the hotel and was told that the travel agency had not processed payment. My booking took place on Monday for check in on a Thursday. The hotel should have resolved the matter upon accepting booking with travel agency, not when a guest arrives days later and make a client wait for their admin to be sorted. Really poor
    1 person found this review helpful 👍

  • 5/5 Mogomotsi Z. 1 year ago on Google
    Nice place to be at Good customer service Very convenient as its on N12 Easy to access the location Nice and neat rest rooms Nice and save parking lot

  • 1/5 Johan Van Der C. 5 years ago on Google
    My wife and I booked room 202 in the hotel over the weekend of 25 to 27 Januarie 2019. On 26 January 2019, I requested reception to clean our room, supply us with clean towels cups and fill up the coffee sachets, milk and sweeteners. The request was totally ignored. Very sad.

  • 2/5 Lizzy R. 5 years ago on Google
    The Service is very bad, the reception guy he is working alone, and when the white people got in he just live you like that and assist them. There's also a restaurant where u stay long before they provide you with menu.

  • 4/5 DANIEL M. 1 year ago on Google
    Best Hotel in Klerksdorp. Clean, Fresh smells and Best sunset views. 🌇

  • 4/5 Jabulani M. 5 years ago on Google
    It's an accessible and user friendly place. Good place for family entertainment.

  • 3/5 Yvonne M. 2 years ago on Google
    People who are preparing breakfast are not friendly

  • 4/5 Annette D. 1 year ago on Google
    I Love visiting Rio Casino!! Maybe little to much for what is good🤭😉. I see some people complain but ive learned that if you dont ask you don't get. Tusk Rio got a top notch Manager that handles any enquiry, problem or suggestion professional and deliver it with a smile. Rooms decor is Moulin Rouge, its always clean and neat and if you need something just ASK and the friendly staff will help you with a smile. Thanks Mbongeni and your team your like family to me

  • 3/5 lizwi m. 5 years ago on Google
    It's a lovely hotel.. I would go again.. but their meals during breakfast are not labeled e.g you don't know if you dishing pork or beef based meal. It's just little things like that..

  • 1/5 Tess H. 3 years ago on Google
    Did not enjoy it at all. People are hovering over you all the time and very noisey

  • 3/5 Sekokotla T. 2 years ago on Google
    no fridge In rooms no microwaves

  • 3/5 Sylvia M. 3 years ago on Google
    The noise level in the corridors was unbearable.This morning around 45-50 min ago there was a noise done by other guests down stairs.I had to call the reception to talk to the guests to reduce the noise.The food was great!The towels are old!The staff is also friendly

  • 1/5 Thembi Dale S. 2 years ago on Google
    Very bad experience, staff are not friendly, they don't follow Covid-19 protocols, nothing good about the place, I regret why I booked, I thought the service will be the same with Emperors Palace....

  • 3/5 Irvin S. 2 years ago on Google
    My name is SIMELANE Sthembiso Am a professional cleaner and am still studying.

  • 3/5 Eunice M. 2 years ago on Google
    Room is great but TV has bad network connection. Room phone not working. Needbimlro emsnt. Overall not so bad.


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