So we are not from here we live in South Dakota. And we have been to this Panera one other time & the service was excellent. Until today that is , we ordered our bagels and wanted them sliced & toasted. The counter person said she would get to them asap. So we took a seat an waited no big deal. Well we sat for maybe 6 mins. Then decided to stand over by the window where they bring out food so people can pick it up. Stood there another 5 to 6 mins and nothing. So this lady that was working asked if we got our order and we said no. She asked for a name and we told her and again sat for another 5 to 6 mins and nothing was happening. Everyone was getting their bagels and food orders but nothing seen for our 6 bagels 🥯. So I went up to the same lady and said excuse me but we have been waiting now 20 mins and we haven't seen our order. I told her what we ordered and about another 3 mins or so she hands us a bag and puts and extra cream cheese in and say sorry for the wait. Ok well that's all good but giving an extra cream cheese 🫣 for six bagels is way to much so not needed. We appreciate the thought but come on people have to go back to work. By the time we got our food we had little time to eat it before my fiance had to return back to work. And the girl who was running the front dropped the ball and never once offered help even though she seen us waiting and she did nothing. Felt very ignored and honestly very upset.And to top it off we only got 2 bagels that we ordered the other 4 were not what we ordered. We will not use the front counter person anymore. She is lazy and honestly needs to have customer training she became annoyed cause we asked for our bagels to be toasted and sliced. Well sorry but this is your job and this is what you offer your customers. So if you can't do your job then maybe find another where you don't deal with customers. Very upset and annoyed

There is a gentleman that works the drive thru the last couple times I've been there early in the mornings. He's a joy to interact with. If only the world had more pleasant people like him. Panera definitely has a keeper with this one. I'm just sorry I don't know his name but was working 10-11-23 and wears glasses.

My daughter and I came in at 8:30, 30 minutes before closing. All the staff was welcoming and friendly. The food was fresh and carefully made. You know what your getting from Panera, it's usually pretty good, the atmosphere is always pretty nice, but those corporate things often don't translate to the people. What kind of service you get comes down to the individuals, and the leadership they receive. I was pleasantly surprised to be treated so well, especially at a time of day, when people are winding down and focusing on the the things that need to be done to go home.

Best place to eat when you want something that's as equally tasteful as it is good for you! The plant based "charged" lemonades are great for anyone needing a boost to get through the day without resorting to energy drinks. No matter what meal of the day it is, Panera has something great for you to indulge in!

Food is good. Employees are professional. For the last three or four times in a row they did not listen. If I order for extra cilantro they barely put any on it. If I order extra on the side they don't put any on it. I ask no 🍅 they put a lot on and no sauce. There was one time I watched them prep my food and had to correct them twice. I could the employee was frustrated, and I understand you want to be fast, but I would rather wait a few extra seconds and have my food made the way I want than fast and have it all screwed up! The reason I gave them a low rating is because they keep on making the same mistakes! Yes I have spoken to the manager about it, but not sure if it did any good. If it keeps happening I will stop going there. As much as they charge they shouldn't be making as many mistakes as they have been

A regular, easy, and reliable Hwy 50 road-trip stop for us. The kiosks make it easy to order just what you want (including number of syrup shots in your coffee!), although sometimes it's worth it to order bakery items at the counter for the most up-to-date inventory availability. Staff have always been friendly (even when dealing with weary travelers), efficient service, serviceable bathrooms, and plenty of seating indoors and outside.

It's now one of my favorite restaurants. This was my first time going. I only wish we had one in my immediate area 😭

This was my first time eating at Panera. The bread was tasty even though they were out of the bread it was supposed to be on. I had the steak and cheese. Had there been 4 times the filling, it would've almost been worth the price. Service was the best part of the whole experience for me.

I used to really like it here, but it’s way too expensive now. I ordered a soufflé, and it was almost $7!! That’s a little steep if you ask me. One of the ladies that works there as a cashier is also pretty rude. Sadly, this place will no longer be my first choice when eating out.

50 minutes for a bowl of soup and pizza. Manager finally admitted they had been backed up for hours due to busses. You know what, a good manager would call in extra help, and/or advise staff to tell customers who are ordering at the front that they're running behind and that there's a 45 minute wait, on average for your food...at least give your customers the choice to wait or go somewhere else. This is not the first time we've had a significant wait for food for dine in, but it will be the last. I think they put the orders for their to go customers a priority over dine in and that's just what I saw while waiting.

I have sip club and it's free the first two months ($5 for the rest of the year) and I can get a free drink every hour, every time I've come here, drive thru or indoors the workers are so friendly and quick