1/5 Jenna S. 11 months ago on Google
Did
not
even
stay…
we
arrived
and
checked
in,
only
to
realise
the
room
smelled
musty
and
closed
up,
a
door
that
could
not
be
opened
for
me
to
air
the
room
as
the
keys
were
no
where
to
be
found,
overall
appearance
was
shocking
with
a
broken
glass
window
by
the
pool,
and
broken/unusable
boardwalk
down
by
the
water,
the
location
is
not
desirable
which
unfortunately
if
you
have
never
been
to
Knysna
you
would
not
know
this
(like
us).
They
are
directly
next
to
the
N2
with
trucks
and
vehicles
rushing
past
(yes
-
so
cleverly
pictured
over
the
little
bit
of
water
between
On
The
Estuary
and
the
main
freeway.)
Asking
for
the
family
room,
they
put
us
next
to
the
bar,
which
only
now
after
further
reading
other
peoples
reviews
who
had
a
similar
experience,
reading
that
the
bar
had
closed
at
23:00
with
a
rowdy
bunch.
After
finding
that
out
we
were
so
thankful
that
we
decided
not
to
stay
as
we
have
a
5
year
old!
Sure
we
were
offered
an
“upgrade”
although
I’m
not
sure
what
the
upgrade
would
have
been
since
we
booked
the
“Luxury
Deluxe”
room
hence
we
did
not
even
want
to
view
the
other
option
which
was
walking
distance
from
the
previous
room.
We
were
so
upset
with
the
smell
of
the
closed
up
tiny
room,
gecko
mess,
location,
etc
etc
and
just
LEFT
after
being
told
we
would
get
1
of
the
2
nights
stay
money
back
since
we
were
so
utterly
disappointed
-
fair
enough
for
everyone.
However,
they
are
going
back
on
their
word…
Currently
in
the
situation,
so
no
resolution
as
yet.
PS
the
invoice
left
for
me
neatly
on
the
bed
did
not
reflect
the
price
I
paid,
as
it
belonged
to
the
previous
guests.
So
obviously
the
room
was
not
prepared
for
us
since
the
invoice
was
still
waiting
to
be
collected
from
the
previous
people,
which
led
to
much
confusion.
I
definitely
would
not
recommend
On
The
Estuary.
**I
am
unable
to
reply
to
their
response
so
I
will
respond
here
to
voice
the
truth
below**
•The
keys
for
the
back
door
to
air
the
musty
room
were
100%
no
where
to
be
found
in
the
time
that
we
were
there-
the
receptionist
patted
her
pockets
and
said
I’m
sorry
I
can’t
find
them
but
will
look
for
them.
•You
certainly
did
not
“keep
coming”
to
me
as
we
weren’t
there
long
before
we
made
our
decision.
•I
can
read,
yes
there
is
a
cancellation
policy,
but
then
you
should
not
have
said
you
would
reimburse
the
second
night
and
get
management
to
decide
on
the
first
night
payment.
•I
now
believe
that
this
was
told
to
us
to
get
us
off
the
property
without
too
much
of
a
scene
since
you
were
checking
in
the
next
group
of
guests
by
then
and
needed
us
out
of
the
office.
