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Frequently mentioned in reviews: hotel (27) staff (13) view (12) stay (11) Samui (10) service (10) great (9) beach (8) room (8) nice (6)
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  • 5/5 Nuch N. 2 years ago on Google
    A dream come true vacation at Intercontinental Samui! The hotel facilities were so beautiful. The atmosphere was so relaxing and peaceful. The service from hotel staff was excellent and much beyond our expectation. The rooms were clean and the furniture was nicely put together. Our private pool was also very nice. The pool size was quite sizable for our family and we felt very safe because the staff did the cleaning very often. Breakfast was awesome… my favorite one was crepe with berries (yummy). Afternoon tea set was so fancy and the hot chocolate was unforgettable. For my kids, they loved the water sport activities offered at the beach and the buggy rides. The bellman team was really kind to drive us around. Special thanks to Khun Belle for making our first time in Samui so perfect! We will surely go back there again.
    1 person found this review helpful 👍

  • 2/5 D' G. 10 months ago on Google
    The view when you walk into the lobby is of the vast ocean and it is beautiful. Got to the room 627 and its nicely planned out. Work desk, coffee machine, tub, all good to have. Went for sunset at air bar and was a beautiful experience. Service was slow and seating was not comfortable. Had dinner after and it was nothing amazing. Came back to rest and thats when it started. The bed is queen size and small. The air conditioner was loud and had a dribble sound and then a constant whirring sound like I was sleeping next to a washing machine. Went to bed at 1030pm and couldn't sleep at all, got up to switch off the ac and then tried to sleep got 1 hour of sleep and then it became hot then had to switch on the ac again and then was in and out of sleep because of the horrible noise. In the morning was disturbed by floor board noise as there is cheap plastic wood on the ground and any step causes a noise. Missed breakfast because of all this and now will NEVER return to this place. Sleep for me is the deciding factor at a 5 star hotel and this to me is in the same categort as a 2 star hotel. Now that I have read other reviews there are a lot of complaints from other guests and if the hotel hasn't fixed this issue that means they don't care. Would avoid for sure.
    1 person found this review helpful 👍

  • 5/5 Steve T. 1 year ago on Google
    Superb hotel - views are amazing and facilities are excellent. Food and service have been superb. 2 bed villa by beach with kids been great. Highly recommend - albeit budget for it!
    1 person found this review helpful 👍

  • 5/5 Jimm J. 2 years ago on Google
    Fresh air, natural light, beachfront, panoramic sea view and all the good vibes! The location is perfect, private and luxury with beach access. The panoramic view is stunning. What I love the most is to start my day with unlimited bird chirping, nature healing indeed.

  • 5/5 Carl P. 9 months ago on Google
    Beautiful view of the sunset. Drinks were nice, and the servers were attentive. I didn't stay in the hotel so I cannot comment on the rooms. Food was also decent

  • 5/5 Arturo Daniel Pacheco R. 1 year ago on Google
    Fantastic hotel, I was lucky enough to stay in the 3 bedroom water view villa and the beach villa, both are great. The staff were wonderful and made our stay pleasant. The only small problem I had, just me being fussy, I found the desert menu to be very limited but besides that everything else was wonderful

  • 5/5 Nat W. 1 year ago on Google
    AWESOME - 6/5 I am totally falling in love with everything they have offered. I’ve been there in April 2022 for 3 nights. There was an incident that they had to clean their water tank and somehow I was taking a shower at the same time so in the end they had to rearrange me another room for shower plus some aircon problem - however the way their staffs handled the incident and issues was remarkable. I had only respect to their team, nothing less, thank you for such a great hospitality amid all the challenges. Facility was really good, well maintain and provide you with everything you need. The view is not as spectacular as some other resorts in Koh Samui, but still 8.5 out of 10. That said apart from that they beat other resorts with what they offer. Room was spacious enough to provide you with a comfort, very comfy bed, spacious balcony that you can really enjoy not a small balcony for hanging just your swimsuit. Not a very new hotel, but it’s in a very superb condition. Common facility was also ok, fitness is a but small but next to the beach, recommend you to run along the beach in the morning rather than on the treadmill. Morning activity such as yoga, etc also available but I didn’t get to try. Food was great, delicious with variety. Staff were very nice and always attended to your need, it was a very enjoyable moment every time me and my wife we had our breakfast or lunch. Dinner however was a bit disappointed because it was a buffet with not so delicious food. Not too sure if it’s because of covid or what but they should have done it a lot better. Cocktail was ok, nothing too special but meet the normal standards for such 5 stars hotel. Dinner at the beaches was great, friendly staff, and good food. Services - I’d give 7 stars out of 5. Again, in my case there was an incident, but they managed it very well. They were friendly and calm, and very attend to your frustration and need. I’d say overall they provide you with what you expect, a very high-standard resorts, comfy and superb great experiences. I’d come back again for sure, it’s in my top 10 list when I want to relax and think of nothing but to enjoy. Cheers.

  • 5/5 Aavpreet K. 1 year ago on Google
    Oh its such a lovely place with the most amazing views! We just stayed for a transit and the bed, the shower, everything about the room was so comfy and cozy! A special shout out to all the staff, the friendliest and the most accommodating people you'll meet! They will greet you with a smile and make sure your stay is perfect! An awesome vacation in Koh Samui, if you don't mind being spoilt ;)

  • 5/5 Jay M. 1 year ago on Google
    This is one of the most beautiful hotels I have stayed at. Treated by all of the staff like royalty. Amazing location and facilities. This was like a slice of paradise. The food was superb and rooms spotless . A stay that dreams are made of. Will really love to go back. Well done

  • 2/5 Aviva K. 1 year ago on Google
    He we arrived at the hotel on 7/7/22 to celebrate 11 years anniversary and another couple of friends with a girl who also booked a room. I did not expect from a chain of hotels at your level to such poor service. We invited our friends to dinner at the hotel at Flame restaurant we arrived at 8pm and did not have the dishes we wanted, we were offered to move to Amber restaurant and also where we arrived and it turned out that this restaurant also did not have the dishes we wanted. We had to look for a restaurant outside the hotel at 9pm. You ruined our wedding day and shamed us in front of our friends. We waited for check out only to escape from the hotel to another hotel where we were properly received for hotel * 5. We will never go back and we will not forget the bad experience and in addition to everything your staff does not know how to give service except to say sorry.

  • 3/5 jawaher 1 year ago on Google
    Amazing sunset view, but keep in mind no mini market for clothes or snacks. And all restaurants and shops are far from the hotel. They barley speak English and the concierge team didn’t explain well regarding the boat trip that scheduled for us which led to making issue with the boat rider.

  • 5/5 GG S. 1 year ago on Google
    Couldn’t ask for more, everything is perfect, 10/10 at InterContinental Koh Samui. Stunning ocean panoramic views from lobby and room’s balcony. All staffs service politely and friendly, really appreciated. Delicious and variety foods both breakfast and dinner. Really recommended for true vacation in Koh Samui. 😊👍

  • 5/5 Sudarshan J. 1 year ago on Google
    Beautiful Property, rooms are tastefully done. Snorkeling, kayaking and paddle boating comes complementary. The staffs here are very helpful and always smiling. We enjoyed our stay and would definitely recommend this place.

  • 5/5 ŁŁ �. 1 year ago on Google
    Absolutely fantastic. Staff and location 5 star. Rooms are little aged but still very well maintained. You can feel like a king with your queen staying there. I recommend renting a scooter or a car if you're planning to go out as the hotel is located in private location.

  • 5/5 Mateusz M. 1 year ago on Google
    Our balcony was facing the private pier, the sunsets are unreal. Breakfast was delicious with a good variety. We have immensely enjoyed the infinity pool which surprisingly we had all to ourselves! This hotel also has a private beach, which is a very nice addition.

  • 5/5 Michael C. 1 year ago on Google
    Really great hotel overall, excellent views with a large roster of things to do. The general feel I got was you would never have to look for things to do outside the resort if you’re willing to spend enough money. That said my biggest critique of this particular resort is that it’s located so far from most of the islands main attractions, restaurants, markets and such. They provide a taxi on demand which can get you anywhere on the island for about 1500 baht and securing transportation back is on you, not a problem as taxis are everywhere, taxi back gets you back for between 400-1200 baht depending on conditions. Again, wonderful place to stay, just for myself I was more interested in tours or excursions on the island which fortunately most come with a shuttle to and from the hotel.

  • 4/5 Harnkij S. 2 years ago on Google
    The service was good during the stay. However, I was so disappointed with the receptionist for providing inaccurate information during the check in process which drive me so frustrated and lost all my first impression. So I would actually give just 3 stars. However, after I had dinner at Flames dining room, I changed my decision and gave 4 stars, as the overall service was absolutely great. I really appreciate with all stuff in the dining room especially K' O, her service was amazing. For recommendation, make sure that all receptionists provide accurate information. In addition, it would be nice if the hotel provide beach slippers for all customer just like most of hotels in the same level do.

  • 5/5 MsAie T. 2 years ago on Google
    Great stay last week! Staffs are really nice, friendly, and helpful. Stunning view from my room and club lounge, and the nicest sunset ever seen :). Recommended and will be return.

  • 5/5 SebaExped 2 years ago on Google
    We recently stayed at the InterConti Koh Samui and loved the facility and staff. The complex is really nicely built into the slope and therefore offers a wonderful view of the Gulf of Thailand during the day and at sunset. The entire area is very well maintained and nature gives you the feeling of being in the jungle. The staff took wonderful care of us and we noticed that the staff enjoyed their work. Compared to other brands, such as Marriott, where the employees often seem insecure and overwhelmed with the situation, at the InterConti Koh Samui we had the feeling that the employees have been around for a long time and harmonize well as a team. We felt like being at home. The different pool facilities are also great, with a view of the bay or the infinity pool with a view of the mountains. We had the club rate included and the club lounge offers a breathtaking view of the sunset. The canapes and afternoon tea in the club lounge were very delicious. Special thanks to the hotel manager and the safety manager, as well as the other staff who looked after us very well during our stay. We will definetly come back!

  • 5/5 Emese A. 2 years ago on Google
    Intercontinental Koh Samui is the most beautiful hotel we’ve ever seen! Excellent 5 star service, best location in Koh Samui, gorgeous views, spacious villas, superb food, best cocktails ever! Courtesy of the staff is unbelievable, especially the hotel manager, we received the best service. Highly recommended for relaxation and enjoying the best of Thailand.

  • 5/5 Rachadech M. 5 months ago on Google • 216 reviews
    I gotta say, this hotel always blows me away! The staff here are super hospitable, and I can't praise them enough. The rooms are mostly spacious, perfect if you're planning a longer stay. The views are simply stunning, and there are loads of pools to soak in the scenery. It is also very quiet and perfect for romantic getaway. Now, one little thing to note: because the hotel sits on a mountain slope, you'll need to ring up a buggy to zip from place to place. But trust me, they're quick and on the ball! But, seriously, I think every penny I spent was totally worth it. I'm definitely coming back for another round!
    2 people found this review helpful 👍


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